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Galeria Plaza Reforma

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855 Reviews from our TripAdvisor Community

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Showing 375: English reviews
Houston, Texas
Reviewed 2 weeks ago

We got sick and the staff and management was more concern about the $$$$ than the customer services worse bad terrible also we got overcharged at the check out BEWARE WORSE HOTEL AAAAAAAAAAAAAABAD BAD WORSE NNNNNNNNNNNNNNNNN

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Helpful?
Thank nikolaosz2017
Gabriela G, Asistente de Gerencia General at Galeria Plaza Reforma, responded to this review

Please accept our sincere apologies for the inconvenience you experienced last stay with us regarding our staff and your external medical service. We take on board your comments and will work on them to help us to improve our operation. Thank you again and we are looking forward you to have an opportunity to attend you in the near future.

Provo, Utah
Reviewed 2 weeks ago

This hotel is a great place to stay and is close to a large number of must see tourist attractions as well as great restaurants, bars, etc. The service is prompt and attentive when needed. The recent renovations have made the hotel more attractive. The restaurants and room service food is very good. I have been staying here for years...

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Helpful?
Thank Kenneth L
Rafael L, Rooms Division Manager at Galeria Plaza Reforma, responded to this review

Thank you very much dear guest for your kind words! We are pleased to know you enjoy our property and look forward to another opportunity to serve you.

Merelbeke, Belgium
Reviewed 2 weeks ago

We have taking a four star hotel in the hope that we would have good services. The reception was very kind in helpfuL We needed a doctor and called them for us. The restaurant barely speaks English so we could not be understood by them. Our travel agency has booked half board and the restaurant didn't know the first days...

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Helpful?
Thank AndrePeers
Rafael L, Rooms Division Manager at Galeria Plaza Reforma, responded to this review

Dear guest, please accept our sincere apologies for the inconveniences at the restaurant. It has been a very unfortunate exception that our Food & Beverage Manager is already handling and will not happen again. We hope you may give us another opportunity to serve you and make things up for you.

Miami Springs, Florida
Reviewed 2 weeks ago

I've been coming to Mexico City for more than 20 years and I had always stayed at the Galeria Plaza, the location is fantastic, just a couple of block from the Angel landmark. during all of these years this hotel has gone thru lots of renovations. The staff has always been friendly and serviceable all the times. On this last...

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Helpful?
Thank bernieg2017
Rafael L, Rooms Division Manager at Galeria Plaza Reforma, responded to this review

Dear guest, we are deeply honored of receiving such positive comments! I will make sure Ilse receives a copy of your review in her file. Please rest assured our commitment is towards creating long lasting good experiences. We look forward to another opportunity of serving you again soon.

Montreal, Canada
Reviewed 2 weeks ago

Coming for years to this fairly priced, beautifully located and well maintained hotel at the edge of zona rosa, a minute away from paseo de la reforma this time 3 nights stay was enhanced with a new in room strong wi-fi for unlimited number of devices and an excellent - good to live in its own- mediterannean/mexican restaurant Almara with...

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1Thank DEEJAY061
Gabriela G, Asistente de Gerencia General at Galeria Plaza Reforma, responded to this review

We are glad to know you had a good time at our hotel. It will be an honor to serve you in your next visit.

Montville, Connecticut
Reviewed 3 weeks ago

Room was very clean and bed was comfortable. The staff were extremely friendly and courteous. They went out of there way to assist with all of my needs. I would absolutely recommend this Hotel to anyone visiting Mexico City.

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Helpful?
Thank johnmp378
Rafael L, Rooms Division Manager at Galeria Plaza Reforma, responded to this review

Thank you very much for your kind recommendation! It encourages us to continue offering the best of our service day by day to continue meeting our guests' expectations!

Atlanta, Georgia
Reviewed 3 weeks ago

First off, by US standards this is probably more like a 3.5 star hotel. Although it does have 24 hour room service (and an outdoor rooftop swimming pool open during the warmer months), it does, however, lack the 4 star cache. The bad parts will explain. The Good: 1. The bed is the most important thing in a hotel for...

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Helpful?
Thank ATLconsultant
Rafael L, Rooms Division Manager at Galeria Plaza Reforma, responded to this review

Thank you dear guest for your kind and detailed review! We appreciate that overall, you have enjoyed your stay at our property. Also, we would like to thank you for your feedback, we are taking note of your comments and will work on them, particularly in the points related to the window, bed spread, docking station and light switches. We...

Los Angeles, California
Reviewed 4 weeks ago

The rooms were nice and clean, the service was amazing and the location very conveniently located in La Reforma district I come to Mexico City about 5-6 times a year and this is where I choose to stay these days.

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Helpful?
Thank vincentmD6085PZ
Rafael L, Rooms Division Manager at Galeria Plaza Reforma, responded to this review

Thank you indeed for your kind words! It has been our pleasure to serve you and hope we will continue being your home away from home!

Uvalde, Texas
Reviewed 4 weeks ago

I have stayed at the galeria plaza for years- it is modern , comfortable and clean located in the heart of the zona rosa. The staff is very accomadating and the hotel restaurant serves good food. The golden angel on the paseo de la reforms is only one block over and the Florencia market nearby. There is English language cable...

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Helpful?
Thank edkiii
Rafael L, Rooms Division Manager at Galeria Plaza Reforma, responded to this review

Thank you dear guest for your review! We are glad to be your home away from home and look forward to your next visit!

Poole, United Kingdom
Reviewed 4 weeks ago

Good location in the business district, near the Reforma. Rooms are small but have everything-multiple charge points, lots of good quality towels, bed ok, fast wifi, good shower but no bath. Breakfast is buffet style and excellent with continually refreshed choices, always hot and changed frequently. The staff are really helpful and speak in Spanish or English depending on your...

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Helpful?
Thank Judy G
Rafael L, Rooms Division Manager at Galeria Plaza Reforma, responded to this review

Thank you dear guest for taking some time to let us know your thoughts! It has been a pleasure to serve you and look forward to serving you when visiting Mexico City again.

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Galeria Plaza Reforma offers a variety of 433 rooms and suites. For our corporate travelers we provide three Executive Floors with direct access to our exclusive Executive lounge. The hotel's central location in the Reforma Avenue. ... more   less 

Additional Information about Galeria Plaza Reforma

Address: Hamburgo 195 | Col. Juarez, Mexico City 06600, Mexico (Formerly Galeria Plaza)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: €88 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Galeria Plaza Reforma 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Galeria Plaza Hotel Mexico City
Galeria Plaza Reforma Mexico City
Hotel Style:
#25 Luxury Hotel in Mexico City
#35 Romantic Hotel in Mexico City
#62 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Galeria Plaza Reforma staff and other travellers.
26 questions
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Los Angeles, California
over a year ago
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Questions? Get answers from Galeria Plaza Reforma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cheaper rooms are smaller but still good value.”
 of 5 bubbles ATLconsultant, 4 Mar 2017 | Read review
“Some rooms are larger than others so if you need more space ask to be moved”
 of 5 bubbles edkiii, 26 Feb 2017 | Read review
“Standard room was small but had everything; possibly a bit noisy from other rooms but no outside noise.”
 of 5 bubbles judyg72, 24 Feb 2017 | Read review
“The higher floor the better away from the street noise”
 of 5 bubbles 5555judy5555, 24 Feb 2017 | Read review
“Skip this one”
 of 5 bubbles ARTarea51, 7 Feb 2017 | Read review
5 of 5