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6/8/2017 7/8/2017
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    Krystal Grand Reforma Uno Mexico City

    Avenida Paseo de La Reforma 1 | Col. Tabacalera, Mexico City 06030, Mexico
    Hotel website
    Best prices for your stay
    6/8/2017 7/8/2017
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    Traveller (363)
    Room & Suite (178)
    Pool & Beach (14)
    • Excellent57%
    • Very good28%
    • Average9%
    • Poor2%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    6 Aug7 Aug
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (843)
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    1 - 5 of 238 reviews

    Reviewed 2 days ago via mobile

    A couple of nights with the family to visit the city. Good location, entrance and rooms look a bit like Hilton or others, but then lower priced. However.... one day the wifi did not work and another afternoon/night no hot water in the whole hotel....More

    Thank cbs8200
    Response from TouranIR, Director General at Krystal Grand Reforma Uno Mexico CityResponded yesterday

    Dear Guest, Thank you for taking the time to provide this feedback. We sincerely regret what happened during your last visit. We would like to inform you that we are currently looking into the inconveniences that you experienced. It is sad to hear that your...More

    Hotel's Favourite
    Reviewed 21 April 2017

    We arrived and everyone from the entrance of the hotel to the front desk was amazing! Javier, our bell boy was very helpful giving us all the information from the hotel amenities and services to places to visit and close by. Very positive experience at...More

    Thank arolfhus
    Response from TouranIR, Gerente at Krystal Grand Reforma Uno Mexico CityResponded 21 April 2017

    Dear Arolfhus, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that...More

    Reviewed 4 days ago

    This hotel needs to pay more attention to detail. I don't have a lot of experience with Mexican hotels (I've stayed in three before, all in Mexico City), but this one seemed to be resting on its laurels. GOOD POINTS: The hotel is in a...More

    1  Thank Ronald_Peter
    Response from TouranIR, Director General at Krystal Grand Reforma Uno Mexico CityResponded 3 days ago

    Dear Mr. Ronald, We thank you for your kind comments and the time you took to share them with us. It is wonderful to hear that you appreciated the Breakfast Buffet at Caballito Restaurant and the location of the Hotel. I am pleased you were...More

    Reviewed 5 days ago

    We checked in yesterday and the card readers at the front desk were not working. OK. No big problem but still can't charge room service to the room. Today, the wifi doesn't work. The front desj just advised me that it will be out all...More

    Thank miguelsmexico
    Response from TouranIR, Director General at Krystal Grand Reforma Uno Mexico CityResponded 3 days ago

    Dear Guest, We thank you for your kind comments and the time you took to share them with us. We sincerely regret what happened during your last visit with the Wifi and the card readers. It is sad to hear that your expectations were not...More

    Reviewed 6 days ago via mobile

    Had a great time visiting Mexico City, made the right choice by staying at the Krystal Grand. All the employees were cordious, and made me feel at home. I had the pleasure to cross paths with Rubi Velazco during the happy hour at the hotel,...More

    Thank Mario G
    Response from TouranIR, Director General at Krystal Grand Reforma Uno Mexico CityResponded 3 days ago

    Dear Mr. Mario, We thank you for choosing Krystal Grand Reforma Uno and for shearing your wonderful comments. We pleased that you had a fantastic stay with us. It is so wonderful to hear that our staff took exceptional care of you. We hope we...More

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    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Price range
    • US$83 - US$196 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Spa Hotel in Mexico City
    • #19 Luxury Hotel in Mexico City
    • #71 Business Hotel in Mexico City
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 500
    • Reservation Options
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    • Location
    • Mexico >
    • Central Mexico and Gulf Coast >
    • Mexico City
    • Also Known As
    • Melia Mexico Reforma Hotel Mexico City ,
    • Melia Mexico City Reforma ,
    • Krystal Grand Reforma Uno Mexico City
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    Traveller (363)
    Room & Suite (178)
    Pool & Beach (14)
    Dining (12)
    Hotel & Grounds (313)
    Business Centre & Event Rooms (18)
    Bathroom (14)
    Family and Play Areas (5)
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    Ask a question
    Questions & Answers
    Dario R
    17 May 2017|
    AnswerShow all 6 answers
    Response from Elliot M | Reviewed this property |
    Actually I asked the staff about it, and is more for delivery services like dominos. You could get snacks at the OXXO (mexico versión of 7-Eleven) and nobody is going to say anything, but you're not going to be able to call... More
    Luisa B
    2 May 2017|
    AnswerShow all 2 answers
    Response from TouranIR | Property representative |
    Dear Stella, thank you for your kind comments con the hotel service. We're glad to know that you had a nice experience at the Krystal Grand Reforma. We hope to see you soon! With kind regards Touran I. Rateb (General... More
    23 March 2017|
    AnswerShow all 13 answers
    Response from Redcloak | Reviewed this property |
    Not good, it never cools the room to the temperature you set.
    Room Tips
    "Try to book a room on floor 9 or above. Lower floors get a lot of echos from the lobby"
    Read review
    "I've stayed on the lower floors and the higher ones, was happy with both."
    Read review
    "The higher floors have gorgeous views."
    Read review
    "Eat offsite, restaurants at hotel are lacking. But breakfast buffet is fantastic!"
    Read review
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