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Krystal Grand Reforma Uno Mexico City

CancelonUS$94*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$125*
US$94*
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US$108*
US$107*
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Krystal Grand Reforma Uno Mexico City
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731 Reviews from our TripAdvisor Community

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Showing 209: English reviews
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Sydney
Reviewed yesterday NEWvia mobile

Close to various popular areas. The rooms are very good quality with very comfortable beds. The hotel is just a high rise building with no real character. We got a great deal and for the money we paid it would be hard to beat.

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Helpful?
Thank HulaKiwi
San Antonio, Texas, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 21 April 2017

We arrived and everyone from the entrance of the hotel to the front desk was amazing! Javier, our bell boy was very helpful giving us all the information from the hotel amenities and services to places to visit and close by. Very positive experience at this hotel.

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Helpful?
Thank arolfhus
About Hotel's Favourite Review
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Arolfhus, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward...

Long Beach CA
Reviewed 4 days ago NEW

Took a while for me to post this – so my apologies. I was very impressed with the room and the location of this hotel – I would stay here again. This was my 5th time to Mexico City and definitely not my last. Emphasis here on “City.” Mexico City has a lot to offer - 5 days and still...

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Helpful?
Thank Quaniz7
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Quaniz7, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you, on the other hand, It is sad to hear that your expectations were not met. Please rest assured that we are taking all this feedback most seriously....

London, United Kingdom
Reviewed 6 days ago NEW

Stayed here for 5 days at the beginning of our Mexican trip and 2 days at the end. First 5 days was in an Altitude room which was great (14th floor) which had the dining room, great for breakfast. The last 2 nights stayed in a standard room. To be honest didn't notice much difference between the two. The hotel...

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Helpful?
Thank Bayblegal
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Bayblegal, We thank you for choosing Krystal Grand and for shearing your wonderful comments. We pleased that you had a fantastic stay with us. It is wonderful to hear that you appreciated the all your benefits at Altitude floor. It delights me that you were impressed with our colleagues. Touran I. Rateb General Director

Reviewed 1 week ago

It is a nice Hotel with renovated rooms and I stayed at the executive floor # 14 with breakfast and snacks/drinks from 6 pm to 8 pm ( it should close at 9 pm , at least) included in the price , The room was comfortable but without windows to get fresh air.The gym is ok but it should have...

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Helpful?
Thank Alberto H
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Alberto H, We thank you for choosing Krystal Grand and for shearing your wonderful comments. We are pleased that you had a fantastic stay with us. It is wonderful to hear that you appreciated the Breakfast Buffet at ALTITUDE. It delights me that you were impressed with our colleagues. Touran I. Rateb General Director

Reviewed 2 weeks ago

The hotel has great location, but 1 The wifi is awful 2 No ice machines in the floors 3 Air conditioner is not cold 4 El Caballito Restaurant is excellent 5 The staff and management at El Caballito were very attentive, courtious and professional. Additionally, our waiter, Abraham was excellent. 6 The hotel staff are very kind and professional.

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Helpful?
Thank Giovanni Q
TouranIR, General Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Giovanni Q, Thank you for taking the time to provide this feedback. It’s so wonderful to hear that our staff took exceptional care of you, specially Abraham at El Caballito. On the other hand, kindly be informed that ice is provided on demand for free through Room Service or Operator. Anyway, after reading your review we shared your concerns...

Reviewed 2 weeks ago via mobile

We arrived at the Krystal by surprise. My sister though that she had reserved at the Sheraton Maria Isabel and realized during check-in that she had actually reserved at the Krystal. What a delightful mistake. The door men were very helpful and nice. The receptionist were professional and polite. The room was amazing. Very clean and comfortable. The A/C was...

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Helpful?
Thank George_Tapia_MD
TouranIR, General Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear George_Tapia_MD, Thank you for this wonderful feedback. It is the priority to each staff member to exceed the expectations of ever guest in every way and to hear that we were able to do so for you brings me much joy. I am pleased you were able to enjoy our restaurant, El Caballito during your stay as well as...

Lima, Perú
Reviewed 2 weeks ago via mobile

Great place to stay at. I got a recommendation from a friend to stay here but the price was slightly over my budget. After a cancellation in Historico Central due to an error, I landed here using my Orbitz credit. I couldn't be more happy to stay here. Room is huge, nice bathroom, great WiFi and location is awesome. I...

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Helpful?
Thank Augusto Z
TouranIR, General Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Augusto Z, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our great location as well. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you...

St. George's, Grenada
Reviewed 3 weeks ago

The hotel was average given the price but there was a receptionist (don't recall her name, but she wears braces and worked the morning shift of April 25th) who was extremely helpful to the point where I was able to get a room before check in. Also, VICTOR IN THE RESTAURANT. He was excellent in his engagement with guests but...

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Helpful?
Thank 473worldexpedition
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear 473worldexpedition, We appreciate your feedback, we will share your comments with the corresponding party. On the other hand, We would like to inform you that we are currently looking into the inconveniences that you experienced. Your comfort and satisfaction are our top priorities. We look forward to welcomingyou back to our address, please do not hesitate to contact us...

Long Island, NY
Reviewed 3 weeks ago

This hotel is located in the financial area of the city and in my opinion, not the place for tourists as one is not able to run downstairs and have a selection of a few restaurants, convenience stores, etc. within an easy walking distance. The hotel has a somewhat grandness about it with a welcoming doorman and a large lobby....

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Helpful?
Thank Boulderstraveler
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Boulderstraveler, I appreciate the feedback you have provided. We carefully review your feedback and I have shared your concerns with our leadership team in order to avoid this kind situations. I hope you will allow us another opportunity to demonstrate our gracious hospitality during your next trip to Mexico City. Your satisfaction and loyalty is a priority to Krystal...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Avenida Paseo de La Reforma 1 | Col. Tabacalera, Mexico City 06030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: €82 - €181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#10 Spa Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#71 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Reforma Uno Mexico City staff and other travellers.
33 questions
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Questions? Get answers from Krystal Grand Reforma Uno Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Once you get pass the front desk attitude -- it will be all worth it.”
Quaniz7, 22 May 2017 | Read review
“Executive floor 12 or 14”
albertoh783, 18 May 2017 | Read review
“Room 1616 has a great view of the streets and panoramic view of the city.”
473worldexpedition, 4 May 2017 | Read review
“Corner rooms are nicest. Stay away from Room 2026”
Boulderstraveler, 3 May 2017 | Read review
“12th Floor”
LouW951, 3 May 2017 | Read review
5 of 5
Cancelon
US$94* /night
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Expedia.comUS$108
Booking.comUS$107
PricelineUS$125
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Prices are for 1 room, 2 adults
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