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NH Collection Mexico City Airport T2

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NH Collection Mexico City Airport T2
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956 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Plymouth, Michigan
Level Contributor
113 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 3 days ago NEW

I stayed here for two nights as I arrived late to Mexico City and departed really early on my departure day. The hotel was easy for that and avoiding city traffic. The hotel was big, spacious, and clean, but didn't have a lot of atmosphere. I dined in the restaurant one night. The waiter had me sign the meal to... More 

Helpful?
Thank ead_angel
2 reviews
Reviewed 1 week ago via mobile

We stayed here for 4 days, and from the very beginning we loved it. The service was impeccable, the staff was very friendly, and the hotel even brought a small cake to our room for my son's birthday free of charge.

Helpful?
Thank Maria C
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear María: Thank you very much for staying at our hotel and for having the time to write a review. It's things like this that makes us want to improve as a team and give and even better service to our guests, we expect you soon wether it's for business or pleasure journey. Best Regards, Kimia Altafi Guest Relations Manager More 

Zurich, Switzerland
Level Contributor
106 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 4 weeks ago

On a trip to Mexico I stayed in this hotel 3 times. Each time was the same. Check-in was so slow, and service in the restaurant was truly awful. It was not only horrendous language issues (mis-hearing Spanish, without asking for clarification - made necessary because our waiter couldn't speak English at all - not a logical hire for an... More 

Helpful?
Thank Julian_do_Guincho
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear Julian: I would like to thank you for the time you took to review your recent experience at NH Collection Mexico City Airport T2 , we welcome your feedback and value the assessment of our hotel's installations and services. Let me tell you that we have revised your observations and we are taking the necessary measures to ensure that... More 

Clermont-Ferrand, France
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 weeks ago

When checking in, I got a double room with one of those doors giving to the next room. These doors are 100% not soundproof. In the next room was a couple and I heard everything: television, stuff happening in the bathroom, discussions, love making, EVERYTHING. Of course they had an early flight and I woke up with them. If this... More 

Helpful?
Thank Mipanko63
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear guest: I am so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay. We regret you experienced a noise level that made your stay unpleasant. We hope you will give us another chance the next time you are... More 

Montreal, Canada
Level Contributor
131 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 27 October 2016 via mobile

I have stayed in all in-terminal hotels in MEX and this one is probably the better option, but of course the only one if flying in/out of T2. The room was modern and comfortable. The wifi was included and was good. Overall a good option for layovers.

Helpful?
1 Thank Carlos S
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear Carlos: I would like to thank you for the time you took to review your recent experience at the NH Mexico City Airport T2 hotel, we welcome your feedback and value the assessment of our hotel's installations and services. My team and I appreciate the opportunity we had of being of service to you and will be glad to... More 

Los Angeles, California
1 review
Reviewed 26 October 2016

I had a layover at the Mecico city airport and was only staying for one night. I had booked this hotel because i was looking forward to using the steam room in the spa. When I arrived I was very disappointed to discover that the spa and steam room were temporarily closed down for a few weeks. After I complained... More 

Review collected in partnership with NH Hotels

Helpful?
Thank 136amanday
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear Amanda: Thank you very much for staying at NH COLLECTION MEXICO CITY AIRPORT T2. It’s a pleasure that you let us know you lived such a good experience during your stay. We appreciate a lot your comments and we feel really proud when a guest recognize our team members, that way we confirm the great commitment we have to... More 

Gold Coast, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2016

My experience of airport hotels is that they are basic. This hotel is anything but! Conveniently located right at the airport in Mexico City, it is comfortable with a touch of luxury. The reception staff were extra kind & helpful to us at a rather stressful time & made a world of difference to our experience in Mexico. The decor... More 

Helpful?
Thank Evy W
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear Evy: It’s a pleasure that you let us know you lived such a good experience during your stay. We appreciate a lot your comments and we feel really proud when a guest recognize our team members, that way we confirm the great commitment we have to generate a memorable experience for you. We hope you return soon. Best Regards,... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 October 2016 via mobile

For those who are traveling or just passing by, NH Collection located at T2 of the Benito Juarez international airport in Mexico DF is an incredible experience. Plenty of space in (very nice) rooms, great "five-stars-bar" (congrats to Rogelio and Karla; you are doing a great job!) and restaurant and, most importantly, a friendly and warm reception (okay; Mexicans are... More 

Helpful?
Thank Adriano H
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear Adriano: Thank you for letting us know everything about your stay in NH Collection Mexico City Airport T2. One of our goals is to create memorable experiences for our guests and there is nothing more rewarding than hearing from them the recognition to the care and service provided by our team. Rest assured that we will reach Rogelio and... More 

Tampico, Mexico
1 review
Reviewed 19 October 2016

It´s value relies on being the only hotel within Mexico´s City airport Terminal 2 . Ample quiet room, potent shower, average linens. TV channel showing departures & arrivals. Ideal for an early departure in Terminal 2. I does not work the same if your flight departs from Terminal 1, it is a long run.

Review collected in partnership with NH Hotels

Helpful?
Thank duxifeka
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear guest: Thank you very much for your review and of course for choosing us in your visit to Mexico City, it is always a pleasure to know one of our valued guests enjoying every detail and installation of our property. We hope to welcome you back soon in a near future. Best Regards, Juan Carlos Sanabria Hotel Director. More 

San Diego, California
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 October 2016

This hotel is conveniently located in the airport and is a great choice. Great staff, good rooms and good service. You can just walk out of the lobby, take the elevator down, and you are in the terminal.

Review collected in partnership with NH Hotels

Helpful?
Thank Luis M
DireccionNHTerminal2, Gerente at NH Collection Mexico City Airport T2, responded to this review

Dear Luis: Thank you very much for staying at our hotel and for having the time to write a review. It's always good to know that our guest recognize the effort made by our staff, we look forward to welcome you back again soon at NH Collection Mexico City Airport T2. Best Regards, Juan Carlos sanabria Hotel Director. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The NH Collection Mexico City Airport T2 is located inside the new Terminal 2 at the Benito Juarez International Airport in Mexico City. ... more   less 

Additional Information about NH Collection Mexico City Airport T2

Address: Capitan Carlos Leon Gonzalez s/n | Terminal 2, Benito Juarez International Airport, Mexico City 15620, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: €112 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Mexico City Airport T2 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo, Travelocity, Priceline and NHHotels so you can book your NH Collection Mexico City Airport T2 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nh Aeropuerto t2 Mexico Hotel Mexico City
NH Collection Mexico City Airport T2
Hotel Style:
#11 Spa Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#26 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Mexico City Airport T2 staff and other travellers.
25 questions
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Questions? Get answers from NH Collection Mexico City Airport T2 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take another hotel if you want to spend a calm night.”
 of 5 bubbles Mipanko63, 1 Nov 2016 | Read review
“If you want something special close to the airport this is it.”
 of 5 bubbles evyw2015, 21 Oct 2016 | Read review
“There are 3 floors and it was very quiet while we stayed so I'm not sure how the other rooms are but ours was good.”
 of 5 bubbles pamS6781KP, 8 Sep 2016 | Read review
“Higher floor rooms will be quieter if there is an event at the hotel”
 of 5 bubbles CarlosK5111, 24 Jul 2016 | Read review
“All rooms are great...”
 of 5 bubbles WKNY, 28 Jun 2016 | Read review
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