Hotel Del Angel
View prices for your travel dates
About
See why so many travellers make Hotel Del Angel their hotel of choice when visiting Mexico City. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travellers like you.
While staying at Hotel Del Angel, visitors can check out La Condesa (1.3 mi) and Polanco (1.9 mi), some of Mexico City's top attractions.
You can take advantage of some of the amenities offered by Hotel Del Angel, including 24 hour front desk, room service, and a concierge. In addition, guests can enjoy an on-site restaurant during their visit.
When you’re feeling hungry, be sure to check out Don Asado, Sonora Grill, and Gotan Restaurante Argentino, which are some steakhouses that are popular with locals and out-of-towners alike.
During your visit, be sure to check out popular attractions like Chapultepec Castle (0.8 mi), Paseo de la Reforma (1.1 mi), and Zona Rosa (0.4 mi), which are all within walking distance of the hotel.
At Hotel Del Angel, your comfort and satisfaction come first, and they look forward to welcoming you to Mexico City.
Location
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
- 27
- 76
- 96
- 61
- 73
- Filter
- English
Ciao,
Chicago travelers.
from the USA.
The beds sheets are so worn-down that they are almost transparent. The bed is as hard as the floor. When we got back home we went directly to the chiropractor for back adjustments. Their shower would overflow in matter of 5 minuets. When cleaning is concern, they do not respect the do not disturb sign and even if they do clean, they would not leave enough towels, bottle of water or glass to drink in. Every time we would call in for service (food, towels, etc..) a wait of 1 hour would pass and often I would need to head down to reception and asked them again to send me what I ordered. I must say the employees were nice, just a lack of training on service.
Last but not least, the day we were checking out that reception informed us that they had two luxury floors with exquisite rooms, we went to see them and they match close to a tier 1 almost 2 star hotel. So their perspective is small as to the understanding of luxury. Never again will we stay their as we wanted to leave they informed us that they would not return our prepaid rooms. So, so much for a peaceful vacation…
Second, the staff is not honest about the un-sealed glass bottles of water that have red caps, that are provided by the hotel in the bathrooms. They claim they contain potable water and can be used for drinking, brushing teeth etc, no restrictions. I became ill twice from this water, discounting that it could be the source of my illness the first time because the front desk staff assured me it was safe. The second time, I became very ill and on top of it, was due to check out in the morning.
There are no alarm clocks so I spoke face-to-face with the front desk help to get a wake up call at 6:45am in order to get to the airport for my return flight to the US. I watched the front desk man write 6:45am so I know it had been done. At almost 8am I was awakened by the sun entering my room and called the front desk about my wake up call. They had changed shifts and claimed to know nothing about it. Not only very sick with Montezuma's revenge and now worried about missing my flight, I was furious. This was the worst travelling experience of my entire life.
Friend called one evening and was told that I wasn't there when I was actually in the room waiting for his call. I don't know why she told him that the call was returned to her. Anyway, due to this error, I missed a very important breakfast the next morning. When I checked into the hotel, I asked for two keys to the room and explained to them and introduced them to the person who would be coming for me everyday and told them that the key was that he wouldn't have to wait and come up immediatly when he arrived. Needless to say, he was interrogated by the front desk staff and made to wait anyway. I was quite firm with them when I found out and from there on in, recieved very poor treatment from them. Upon leaving, due to my own error, I failed to check my bill carefully and realized they had charged me for 2 meals at the restaurant that I never ate. I never even visited the restaurant. So, make sure you check your bill carefully before you pay!. I plan to look for new accomodations for my next rip to Mexico City. I can no longer reccomend this hotel to you. The hotel staff ruined the whole stay for me.
Rates are very reasonable compared to the pricier and similar properties in the Zona Rosa. Sanborn department store has a 24-hour restaurant. The hotel has a very good little restaurant on the 11th floor. The breakfast buffets are very filling. There is a great view from the restaurant overlooking the Angel Monument. The American Embassy is just two blocks away.
The hotel has a slow elevator. The rooms are quite large and well stocked with amenities. The refrigerator-bar in each room is expensive. One can easily find a small store for the basics within a block of the hotel.
Staff is very friendly and helpful. I have stayed here many times over the past twenty years and have also brought several groups here.
I rate this property excellent for the location, price and service.
Dave Parent
Room Service is not that good, food is okay, but you have to have time to send food once or twice so they can get the correct order.
The staff seems nice, but do nothing to rectify any problems brought to their attention. I know some people will think is a language barrier, however, please know I am Spanish so I am very fluent in the language.
If you have no other choice I guess you have no other choice, but to me, this hotel is no star and prices way to high for what they have to offer. By the way, I will gladdly recomend the Gran Melia hotel, is a great value.
"If you want a twin room, make sure to specify in advance, so that you do not need to worry about staying a matrimonial room."Read full review
"Lower floors rooms seems to have better wifi signal. "Sanborns" (department store 1 street at the side) have really good breakfast options."Read full review
"I would say ask for a renovated room, but they didn't seem any better. This is a safe place to crash, but there isn't much to do here."Read full review
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing