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Hotel Royal Reforma

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Hotel Royal Reforma
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489 Reviews from our TripAdvisor Community

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Showing 122: English reviews
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Mexico City, Mexico
Reviewed 4 days ago NEW

The place is old and a little overpriced, but the location is what makes it great. Right next to the subway. A couple of streets south from Reforma (the main touristic avenue) and lots of uber drivers in the area.

Review collected in partnership with this hotel
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Helpful?
Thank CHRISTENPOMPA
Royal R, Sales Manager at Hotel Royal Reforma, responded to this review

Dear Customer, First of all thank you for your visit. I'm so sorry to hear that your stay did not meet expectations. Royal Reforma appreciates many of your comments.

Diamond Beach, Australia
Reviewed 1 week ago

We stayed here for two nights and found this hotel to be OK. Rooms were clean and tidy, if a little dated. Staff were reasonably helpful , but struggled with the language barrier. (Spanish to English !) Conveniently located in the Zona Rosa area of the City, it had many bars and restaurants in the nearby vicinity. We did not...

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Helpful?
Thank Briantravel
Royal R, Sales Manager at Hotel Royal Reforma, responded to this review

Dear Customer, First of all we appreciate your visit. It is good to know that you enjoy our rooms. That our location was to their liking but we very much regret the problem that was generated during their stay and that was perhaps disturbing, but it is good to know that it was resolved before they returned to their country....

Santiago, Chile
Reviewed 2 weeks ago

The zona Rosa is a great place to stay, lots of places to eat, close to the metro (which is good but you need a MAP!! MAKE SURE YOU GET ONE!), we had to ask - at this hotel NOBODY provides you with any help or information, you need to ask for it. THe rooms are old and noisy.. the...

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Helpful?
Thank Andrea L
Royal R, Sales Manager at Hotel Royal Reforma, responded to this review

Dear Andrea, It is unfortunate to hear that your stay was bad with us. That you could not rest in our rooms and that our staff did not give you the attention you deserved. But thank you very much that you did not let him know to work on it.

Reviewed 21 February 2017

Stayed here for 7 days/nights. Rooms cleaned daily. Sheets/blanks are a bit thin so you can get cold at night with AC on... Breakfast in basement restaurant was ok, but not great. Worked out at the rooftop gym and it was good. There's also a rooftop bar with lounge and a strange swimming pool--busy at night. but it helped pass...

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Helpful?
Thank Al L
Royal R, Sales Manager at Hotel Royal Reforma, responded to this review

Dear Customer, Thanks for your comments. We appreciate your visit. Your good and bad opinions are important to us, they help us to improve. Your comments will be shared with the departments involved. Best regards!

Honolulu, Hawaii
Reviewed 30 December 2016

Everything about the hotel was cool. Great location, cool little gym and pool area on the roof, good wi-fi, AWESOME view. I was going to knock some points off my review b/c of the lack of potable water (you can't drink from the tap here). On the 2d night, there were no bottles of water in my room. I called...

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Helpful?
1Thank Tom E
Royal R, Sales Manager at Hotel Royal Reforma, responded to this review

Dear Customer. We greatly appreciate the time taken to leave your comments. Each and every one of your comments is important to us, even though you had inconveniences during your stay, it is good to know that they solved it giving a good attention to your request.

Los Angeles, California
Reviewed 27 December 2016

This is our 2nd stay at Royal Reforma and i'm always pleased with the balance of affordability quality & the great location. We booked this room a few weeks ago and we had a bit of a hick up because it was 6 of us (family of 6) but the manager made accommodation to make it a comfortable stay and...

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Helpful?
1Thank twelventwelve07
Royal R, Sales Manager at Hotel Royal Reforma, responded to this review

Dear Customer, We appreciate your comments. It is a pleasure to always serve you, it is good to know that you enjoy your stay with us and hope it is not the last time you visit us Royal Reforma appreciates your visit !!

Sao Paulo, SP
Reviewed 7 December 2016 via mobile

I have been to this hotel several times, but the quality of the service has gone very low. First of, by the checkin I was not advised I could not have room service to be billed to the room (and I had advised I was going to request a room service), so I had to go down to pay for...

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Helpful?
Thank PAGF89
Royal R, Sales manager at Hotel Royal Reforma, responded to this review

Dear Guest. Thank you very much for sharing your experience with us. We really regret that the attention you received from us was not the best. But rest assured that your comment will be read by the departments involved to work on the matter and be resolved as soon as possible.

Montclair, New Jersey
Reviewed 6 November 2016 via mobile

This hotel is in a convenient location near many sites for tourists and easy access to public transportation. The hotel overall provides an adequate stay, but there was certainly room for improvement. The common areas seemed better maintained than our room. Overall, some minor issues gave a sense that increased attention to detail would improve the experience of guests. The...

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Helpful?
Thank Laura S
Royal R, Sales manager at Hotel Royal Reforma, responded to this review

Dear Customer First of all we appreciate your comments. We apologize for the inconveniences encountered during their stay, but we thank you for making us notice our weaknesses, all comments are read and analyzed to try to find a satisfactory solution to our guests.

Reviewed 23 October 2016 via mobile

The rooms are big, but needs re-decoration as the hotel is a bit old. The place is convenient, near Reforma street. Breakfast was OK, but coffee could have been better. Wifi is available for free and had good connectivity.

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Helpful?
Thank Devrim M
Royal R, Sales manager at Hotel Royal Reforma, responded to this review

Thanks for your comments. Hotel Royal Reforma appreciates the time taken to share your views. All are important to us as it helps us to identify our areas for improvement.

Wellington, New Zealand
Reviewed 15 September 2016 via mobile

Royal Reforma is a very comfortable hotel in a very tourist safe area and close to the vibrant Calle Genova walking street full of great sidewalk restaurants and shops. Also walking distance to to forms avenue.This hotel feature very friendly and helpful staff and the best roof top bar and swimming pool you'll find. A strongly recommended hotel to stay...

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Helpful?
Thank jeffjdnz
HotelRoyal R, Director de Ventas at Hotel Royal Reforma, responded to this review

Dear Guest. Thanks for letting us your comments. It is good to hear that our staff received excellent care and enjoy our facilities. Royal Reforma appreciates your visit !!!

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Royal Reforma Hotel is conveniently located, surrounded by shopping centers, shopping and entertainment. The property is 1 block from Chapultepec Avenue, 2 blocks from Insurgentes Avenue and within walking distance of the "Paseo de la Reforma". All rooms feature amenities such as alarm clock, cable TV with movie channel, hair dryer, desk, free WiFi and minibar (with deposit). Smoking is not allowed in the rooms. The property features a meeting room for 130 people and offers special prices for parking. There are 2 restaurants in the hotel. Tezka serves Basque cuisine and Primavera proposed Mexican and international dishes. There are also 2 bars. One is in the lobby and the other is on the terrace, which offers a spectacular view of the city. The Angel of Independence, the US Embassy, ​​the Insurgentes roundabout and Plaza Reforma 222 complex is located 5 minutes from the hotel. The Museum of Anthropology in Chapultepec is located 15 minutes. ... more   less 

Additional Information about Hotel Royal Reforma

Address: Calle Amberes - Zona Rosa 78 | Colonia Juarez, Mexico City 06600, Mexico (Formerly BEST WESTERN Royal Zona Rosa)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: €70 - €106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Royal Reforma 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Hotel Royal Zona Rosa
Best Western Mexico City
Hotel Royal Reforma Mexico City
Hotel Style:
#35 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Royal Reforma staff and other travellers.
5 questions
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South Gate, California
over a year ago

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Questions? Get answers from Hotel Royal Reforma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have stayed a couple of times at this place and the rooms seem standard. ”
CHRISTENPOMPA, 20 Apr 2017 | Read review
“Avoid this hotel, rooms are very noisy starting from the air conditioning”
F4362DZandreal, 9 Apr 2017 | Read review
“The views on the higher floors are insane!”
tome227, 30 Dec 2016 | Read review
“Again....clubs are every-night, so go high”
Khidbz, 20 Jul 2016 | Read review
“Get a room as high up as you can, there are many bars in the area that are open late - every day.”
janmOslo, 26 May 2016 | Read review
5 of 5