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Hotel Royal Reforma

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Hotel Royal Reforma
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458 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Sao Paulo, SP
Reviewed yesterday NEWvia mobile

I have been to this hotel several times, but the quality of the service has gone very low. First of, by the checkin I was not advised I could not have room service to be billed to the room (and I had advised I was going to request a room service), so I had to go down to pay for...

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Helpful?
Thank PAGF89
Montclair, New Jersey
Reviewed 4 weeks ago via mobile

This hotel is in a convenient location near many sites for tourists and easy access to public transportation. The hotel overall provides an adequate stay, but there was certainly room for improvement. The common areas seemed better maintained than our room. Overall, some minor issues gave a sense that increased attention to detail would improve the experience of guests. The...

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Helpful?
Thank Laura S
Royal R, Sales manager at Hotel Royal Reforma, responded to this review

Dear Customer First of all we appreciate your comments. We apologize for the inconveniences encountered during their stay, but we thank you for making us notice our weaknesses, all comments are read and analyzed to try to find a satisfactory solution to our guests.

Reviewed 23 October 2016 via mobile

The rooms are big, but needs re-decoration as the hotel is a bit old. The place is convenient, near Reforma street. Breakfast was OK, but coffee could have been better. Wifi is available for free and had good connectivity.

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Helpful?
Thank Devrim M
Royal R, Sales manager at Hotel Royal Reforma, responded to this review

Thanks for your comments. Hotel Royal Reforma appreciates the time taken to share your views. All are important to us as it helps us to identify our areas for improvement.

Wellington, New Zealand
Reviewed 15 September 2016 via mobile

Royal Reforma is a very comfortable hotel in a very tourist safe area and close to the vibrant Calle Genova walking street full of great sidewalk restaurants and shops. Also walking distance to to forms avenue.This hotel feature very friendly and helpful staff and the best roof top bar and swimming pool you'll find. A strongly recommended hotel to stay...

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Helpful?
Thank jeffjdnz
HotelRoyal R, Director de Ventas at Hotel Royal Reforma, responded to this review

Dear Guest. Thanks for letting us your comments. It is good to hear that our staff received excellent care and enjoy our facilities. Royal Reforma appreciates your visit !!!

Reviewed 13 September 2016

I have been coming here for years when it was named The Western or westin not sure. I felt funny about staying in august 2016 because the name was different,but I have to say the rooms were prettier and bigger. The service like always was great. The place is one of my favorites I feel at home here. Its now...

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Helpful?
Thank Gabriel G
HotelRoyal R, Director de Ventas at Hotel Royal Reforma, responded to this review

Dear Guest. First we appreciate your visit. Good to know that your stay at the hotel was pleasant. We hope that on your next trip to visit us again. Royal Reforma appreciates your preference.

Los Angeles, California
Reviewed 9 September 2016

The location of the hotel was great, walking distance to many monuments and also walking distance to Calle Liverpool which has tons of restaurants and shops. The hotel itself was pretty clean and the staff were friendly. My only complaint was that they continuously tried to sell us tour packages and overpriced cab rides everywhere. I would have appreciated less...

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Helpful?
Thank aniamilas
HotelRoyal R, Director de Ventas at Hotel Royal Reforma, responded to this review

Dear Guest. We appreciate your time to share with us your comments. It is good to know that I enjoy your stay with us although we regret that you felt harassed by our staff. It will go to the department responsible to avoid this inconvenience to our future customers. Thanks for your visit!!!

Reviewed 10 August 2016 via mobile

The hotel was wonderful, clean and very private. The staff were polite and all the taxi drivers were wonderful, friendly and courteous. They all spoke English. The streets in the evening were busy and all the people were friendly.

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Thank Josefina M
HotelRoyal R, Director de Ventas at Hotel Royal Reforma, responded to this review

Dear guest, Thanks a lot of for chossing us. It is great to hear you that you enjoyed your stayed. Royal Reforma appreciate your visit

Belize City, Belize
Reviewed 20 July 2016

I spent 7 nights at this property on a family vacation. As most said, the location is excellent to see everything the city has to offer. Again, the street it is located on is a hub for gay/lesbian and may bother some and be fine for others. It was fine for us. We were initially on the 13 floor and...

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Helpful?
Thank Khidbz
HotelRoyal R, Director de Ventas at Hotel Royal Reforma, responded to this review

Dear Guest, Penalty us much you had that impression of our hotel, every comment you leave us are passed to the corresponding area to be worked. Give us the opportunity to improve and hopefully in your future visit, give us the opportunity to assist you. Royal Reforma appreciates your visit!

San Juan, Puerto Rico
Reviewed 3 July 2016 via mobile

The rooms are a regular size but in mine the safe wasn't working and neither was the mini fridge there was some things broken in the closet it needs an update. The bathroom was old the bed wasn't bad comfortable the staff was helpful.

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Thank Dayna1016
HotelRoyal R, Sales manager at Hotel Royal Reforma, responded to this review

Dear guest, Thanks for you time. Royal Reforma Hotel takes into account all the comments. Every departament knows about your wedness and work it. Our goal is comply with the expectations of our customers. Thanks for you visit.

Mexico City, Mexico
Reviewed 23 June 2016

My partner and I are currently staying at the Hotel Royal Reforma, the location is brilliant and the room is large and very comfortable - although the shower is really has very weak water pressure (basically dribbles out). When we got here we had just gotten off a really long flight from NZ and it was very late at night,...

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Thank nzexpats2016
HotelRoyal R, Director de Ventas at Hotel Royal Reforma, responded to this review

First of all thank you very much for your time to feed back their experience. Each comment of our guests is an opportunity to identify our areas for improvement. And this comment will reach the relevant department to prevent this inconvenience happen again. We appreciate your visit.

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Reforma Hotel is conveniently located, surrounded by shopping centers, shopping and entertainment. The property is 1 block from Chapultepec Avenue, 2 blocks from Insurgentes Avenue and within walking distance of the "Paseo de la Reforma". All rooms feature amenities such as alarm clock, cable TV with movie channel, hair dryer, desk, free WiFi and minibar (with deposit). Smoking is not allowed in the rooms. The property features a meeting room for 130 people and offers special prices for parking. There are 2 restaurants in the hotel. Tezka serves Basque cuisine and Primavera proposed Mexican and international dishes. There are also 2 bars. One is in the lobby and the other is on the terrace, which offers a spectacular view of the city. The Angel of Independence, the US Embassy, ​​the Insurgentes roundabout and Plaza Reforma 222 complex is located 5 minutes from the hotel. The Museum of Anthropology in Chapultepec is located 15 minutes. ... more   less 

Additional Information about Hotel Royal Reforma

Address: Calle Amberes - Zona Rosa 78 | Colonia Juarez, Mexico City 06600, Mexico (Formerly BEST WESTERN Royal Zona Rosa)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: €51 - €85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Royal Reforma 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Hotel Royal Zona Rosa
Best Western Mexico City
Hotel Royal Reforma Mexico City
Hotel Style:
#36 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Royal Reforma staff and other travellers.
4 questions
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South Gate, California
over a year ago

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Questions? Get answers from Hotel Royal Reforma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Again....clubs are every-night, so go high”
 of 5 bubbles Khidbz, 20 Jul 2016 | Read review
“Get a room as high up as you can, there are many bars in the area that are open late - every day.”
 of 5 bubbles janmOslo, 26 May 2016 | Read review
“I thing the best floor is the PH floor”
  • VIEW FROM THE HP FLOOR
  • VIEW FROM THE HP FLOOR
 of 5 bubbles chongoscar, 25 Nov 2015 | Read review
“Ask for one of the newly remolded rooms.”
 of 5 bubbles vailkristina, 24 Aug 2015 | Read review
“go for the top floors”
 of 5 bubbles superstellina00, 19 Aug 2015 | Read review
5 of 5
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