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Gran Hotel Ciudad de Mexico

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Gran Hotel Ciudad de Mexico
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2,432 Reviews from our TripAdvisor Community

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Showing 1,378: English reviews
dundee
Reviewed 3 January 2016 via mobile

New Years stay (from 1st onwards) lovely being situated over the square (if a little noisy - single glazed rooms too!) but earplugs resolved this. Wouldn't have asked for another room as we were perfectly happy. (Good sized double room) Lobby is outstanding and all staff most helpful

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Helpful?
Thank Brian B
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your review. We are delight that we were able to meet your expectations and because we have gotten your comments, we really hope you can recommend us to the future travelers for all those who want to have a great experience in the heart of Mexico City, all of you are welcome to Gran Hotel...

Vancouver
Reviewed 2 January 2016

It was Xmas 2014 when my husband and I spent 5 nights at the Gran and we were very comfortable. I'll never forget arriving to a warm welcome with champagne in the gorgeous lobby with Tiffany ceiling and art nouveau elevator. Our room was large with 12' opening windows and a fabulous king bed with lovely linens. The bath had...

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Helpful?
Thank Djumbe
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay with us and for choosing our hotel for Christmas, for us it is a pleasure to read such amazing reviews of great experiences. We are thrilled to exceed your expectations hopping everything in your accommodations was great. Thank you again for recommending us to the future travelers. Also, we...

Dallas, Texas
Reviewed 2 January 2016

Our stay ant the Gran Hotel Ciudad de Mexico was a beyond excellent experience. Everything from the beautiful lobby, to our perfect room with a stunning view of the Plaza de la Constitucion, also called the Zocalo, to the delicious cuisine at the restaurants, to the wonderful and helpful staff exceeded our expectations. Historic sites, museums and shopping were either...

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Helpful?
Thank Bryan M
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service. We are delight that we were able to exceed your expectations and because we have gotten a great feedback, we really thank you for recommending our hotel to the travelers and for all those who want...

Montana
Reviewed 31 December 2015

Everything about this place was amazing: the lobby, the birds, the staff, the comfortable bed, the huge clean bathroom, the location, the welcome champagne and chocolates...too bad we were only able to stay one night! We would highly recommend staying here and soaking in the ambiance!

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1Thank MontanaHappyVacation
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased to know you enjoyed your accommodations, and the service as well. As a valued guest we thank you again for choosing us and we really hope you can visit us again, please make us your first choice for accommodations in...

Reviewed 26 December 2015

This is a spectacular property in a spectacular location. Our corner room had giant windows overlooking the Zócalo and was convenient to everything. The staff was very helpful, especially the doormen Renato and Jaime. We had dinner once on the roof (the staff placed us right next to the railing overlooking the square) and breakfast once in the restaurant, both...

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Helpful?
Thank Kwin P
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your comments. We work hard each day to make sure that our guests are looked after, and I am pleased that you had enjoyed your stay. We are so glad to hear that you enjoyed your accommodations, as well as the guided docent tour thorough our hotel by the doormen. Our hotel aims to provide...

Reviewed 22 December 2015

Our family visited this lovely square and ate at the restaurant at the top of this hotel. The hotel stunning with its holiday decorations. The restaurant gave excellent views of the Presidential Palace, the skating rink and the cathedral. Food alright, service not so good. But the ambience was the show stopper. Even if you don't eat, stop in for...

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Helpful?
Thank NanetteT
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Nanette, We are thankful with you for sending us this candid review of your last visit at our hotel. We really hope you liked your accommodations as well as the service provided by all our staff who work hard everyday to cater our guests' needs as well as they enjoy to share the values of our company. We are...

Adelaide, Australia
Reviewed 19 December 2015

An amazing hotel to stay! Close to the main tourist attractions, lovely staff, great architecture, spacious room and most importantly not expensive. We booked it online and a had special deal for third of the price which was great.

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Thank Zamirmasoud
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, We are very thankful towards you for writing this beautiful review your recent visit at our hotel. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city and of course for letting us know that your visit was an unique experience, we are happy to know you enjoyed our building...

Sydney, Australia
Reviewed 19 December 2015

Our stay in the Gran Hotel Ciudad de Mexico has been amazing. The staff are kind and helpful, the service has been impeccable and the food, in both the cafe and the restaurant, is delicious. Everything about this hotel is excellent. One example can be seen in what we found in our room on arrivals: welcoming balloons and a plate...

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Thank 995elizabeth
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, We are glad to know that this experience in Gran Hotel Ciudad de México was for you an unique one and what an amazing review of your visit you have written! We are extremely happy to read such an amazing comment because it please us to know you had an superb stay. Thank you for choosing us and...

New Zealand
Reviewed 18 December 2015 via mobile

This hotel is pretty cool, with the Tiffany ceiling, the art nouveau lift etc. The interior looks a little 80s but that kind of adds to the charm. Location is excellent. The staff are really lovely, particular mention goes to Renado. Breakfast could be better though.

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Thank virginia620
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Virginia, Thank you very much for rating us and sending us your comments. We are glad to know you liked your accommodations as well as the service provided by our team who work hard to create unique experiences in our guests and of course to create excellent memories in Mexico City, at our hotel. Thank you for the special...

Nanticoke, Pennsylvania
Reviewed 14 December 2015

This is a hotel that we had dreamed of one day staying at and our dream came true and it was a dream stay. We were welcomed immediately and felt welcomed and at home at all times. The staff could not be friendlier or more helpful. They were top notch professional at all times and in particular Salvador became a...

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1Thank Helen L
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Helen, We are delighted to read such an amazing experience at Gran Hotel Ciudad de México. I am happy to know that we have exceeded your expectations making this time in our city an unique experience that I am pretty sure you will never forget, and that is one of the things we are happy of, this is our...

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Staying in Centro Historico

Neighbourhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 

Additional Information about Gran Hotel Ciudad de Mexico

Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Price Range: €120 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City
Hotel Style:
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Ciudad de Mexico staff and other travellers.
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Questions? Get answers from Gran Hotel Ciudad de Mexico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay to upgrade to a room with a view of the Zocalo, otherwise not worth it at all.”
matthewr613, 27 Apr 2017 | Read review
“The hotel looks wonderful but only had dinner there”
smay2017, 26 Apr 2017 | Read review
“They offer a free tour of the hotel every morning around 9 AM. Very informative and makes you appreciate the hotel a little more.”
353estebant, 25 Apr 2017 | Read review
“I loved looking out onto the square.....”
phillipk8, 15 Apr 2017 | Read review
“Ask for a room facing east”
419xavij, 13 Apr 2017 | Read review
5 of 5