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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Unfortunately, most of the hotels in a prime location such as Polanco are quite expensive for what they offer. Assuming you get one of the remodelled rooms, this hotel is recommended compared to other options. Even though the lobby is outdated and tired, the newly...More
Thank EricRehovot
Response from Guillermo447, Gerente at InterContinental Presidente Mexico CityResponded 5 November 2014
Dear guest,
Thank you for staying with us and for sharing your feedback about our hotel. I am glad you enjoyed our renewed rooms, gym, food and service; on the other hand I would like to apologize for the inconveniences experienced due to construction noise....More
After an 11 hour flight I wanted to take a shower, however noticed half empty shampoo bottles plus a large hair in the bath tub.....no cleaning , no control. What a basic terrible mistake. They transferred me to a renovated room. Next day returning from...More
1 Thank Baba1956
Response from Guillermo447, Manager at InterContinental Presidente Mexico CityResponded 27 October 2014
Dear Guest
Thank you for staying with us and for taking the time to give us feedback about our Hotel. First of all would like to apologize for the inconveniences experienced on your recent stay with us regarding room cleanliness; this is not the type...More
booked a standard room with 'opciones de ciudad', which guaranteed an upgrade to club room. Confirmation was not given until a written complaint via IHG was filed.
Reserving a hotel car for shuttle from/to airport was expensive, but safe and ok.
Arriving at the hotel...More
Thank obrock
Response from Guillermo447, Gerente at InterContinental Presidente Mexico CityResponded 27 October 2014
Dear guest,
Thank you for staying with us and for giving us feedback about our hotel. First of all I would like to apologize for inconveniences experienced during your arrival to our hotel regarding concierge service and first room assigned. I am glad you enjoyed...More
On business for a meeting all week. Stayed total of seven days. First time in this hotel.
-Nice view of the park.
-Renovated room, had to know to ask for it though.
-Room needed to be either very low below or very high floor above...More
1 Thank Phil S
Response from Guillermo447, Gerente at InterContinental Presidente Mexico CityResponded 23 October 2014
Dear guest,
Thank you for staying with us and for taking the time to give us feedback about our hotel. I am disappointed to hear that your stay fell below your expectations, I appreciate you bringing it to our attention, to give us the chance...More
This hotel is located in a very trendy area in Mexico City.
You have everything within walking distance, restaurants, bar, shopping, and by shopping I mean all the nice high end brands you will find in NY.
We stayed in the 14th floor because my...More
Thank Ruben L
Response from Guillermo447, Gerente at InterContinental Presidente Mexico CityResponded 27 October 2014
Dear guest,
Thank you for staying with us and for sharing your excellent comments about our hotel. I am glad you enjoyed your stay with us, our renewed rooms, our location and most of all the service provided by our staff. We hope to have...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$153 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#6 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#19 Business Hotel in Mexico City
#30 Family Hotel in Mexico City
#31 Romantic Hotel in Mexico City
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms
Number of rooms
700
Reservation Options
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Location
Mexico >
Central Mexico and Gulf Coast >
Mexico City >
Polanco
Also Known As
Intercontinental Presidente Mexico City Hotel Mexico City ,
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Response from Guillermo V | Property representative |
Dear SMF08,
Thank you for contacting us!
I am pleased to answer to your question. We do not have a pool but you can visit Hela Spa which has Jacuzzi or if you want to exercise, you can visit our recently refurbished gym... More
Dear SMF08,
Thank you for contacting us!
I am pleased to answer to your question. We do not have a pool but you can visit Hela Spa which has Jacuzzi or if you want to exercise, you can visit our recently refurbished gym which has a TRX room.
We will be happy to welcome you soon!
Best regards,
Guillermo Valencia V.
General Manager
Response from Guillermo V | Property representative |
Dear Curtis50Jackson,
Thank you for contacting us!
I am pleased to answer your question.
We have a few rooms and suites (including our Master and Presidential Suites) with bathtub based upon availability and request.
We... More
Dear Curtis50Jackson,
Thank you for contacting us!
I am pleased to answer your question.
We have a few rooms and suites (including our Master and Presidential Suites) with bathtub based upon availability and request.
We will be looking forward to welcome you soon!
Regards,
Guillermo Valencia V.
General Manager
Response from Guillermo V | Property representative |
Dear Linzy629,
Thank you for contacting us!
I am pleased to answer your question.
We do have a Fitness Center, which has been recently updated and fully-equipped last year. Includes a TRX room and I recommend you to ask... More
Dear Linzy629,
Thank you for contacting us!
I am pleased to answer your question.
We do have a Fitness Center, which has been recently updated and fully-equipped last year. Includes a TRX room and I recommend you to ask for our Gym to Go program which provides sport gear complimentary for our guests.
We will be looking forward to welcome you soon.
Regards,
Guillermo Valencia
General Manager
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US$213US$222
Ireland