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Sheraton Santa Fe, Mexico City

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Sheraton Santa Fe, Mexico City
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221 Reviews from our TripAdvisor Community

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Showing 141: English reviews
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Reviewed 2 weeks ago via mobile

We have tried several hotels in Santa Fe and at this moment I have to tell you that this is the best !!! Their acomodations are one of the best. Their rooms are spacious and beautiful. I would only add a little table to the bathroom because they don't have where to put your clothes. The service is excellent !!!...

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Helpful?
Thank Cecilia L
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review

Dear guest On behalf of Sheraton Santa Fe I want to thank you for giviing us those excellent comments and that awesome rating Nowadays we have finished the renovation works for our elevators, in your next stay you will see the result of this job We hope to see you back in your next trip to our city Sincerely Miguel...

Bengaluru, India
Reviewed 26 February 2017

Choose this hotel since I was on a business trip and my office was close by. Stayed here for 5 nights. The first thing you notice is that room are very huge and comfortable. Was given complimentary premium internet and that helped a lot. This place is far away from the city centre and all the tourist spots - but...

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Thank VishwasVS
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review

Dear guest On behalf of sheraton Santa Fe, I want to thank you for your valuable comments Our mission is to create the best experiences, even though it is a business area we try to make your stay always the best possible Thank you very much for your excellent comments and we will follow up on your breakfast observation. We...

Reviewed 8 January 2017

We stayed here as a family of 5 for a fortnight in September 2016. The hotel is nice, the staff are friendly. I found our room dark, but apart from that it was very comfortable - big comfortable bed, good bathroom. Breakfast was a buffet - not a huge selection, but ok. The hotel has a small children's play area...

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Helpful?
Thank Bendybusbuggy
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of Sheraton Santa Fe we thank you for sharing your kind comments with the TripAdvisor Community. We are so glad to know you enjoyed your stay. We would love to host you and your family again, and we will ensure to assign a room with more light, to make your stay just as memorable next time....

Seattle, Washington, United States
Reviewed 1 January 2017

I stayed there for a business trip. This hotel is farther from city and Reforma street, however it is in walking to distance to several high-tech companies. Traffic is horrible in MXN, if you are there for business and this hotel is in walking distance to the company, then just go with it. Rooms are very spacious, and clean. People...

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Helpful?
Thank FBTurco
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of Sheraton Santa Fe we thank you for sharing your kind comments with the TripAdvisor Community. We are truly grateful to hear your positive impressions about our location, indeed Santa Fe has grown so much offering several options in business, but also you can spend a great time, including cultural, entertainment, and night life activities, when...

Reviewed 1 December 2016

If you like a room with lots of space this is the hotel for you. Big walk in closet, large area for the bed, full size couch, desk area. I loved this hotel. The Santa Fe area is very different from the rest of Mexico City but it is very nice and a relatively short drive to the center of...

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Helpful?
Thank Scott H
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Scott, On behalf of Sheraton Santa Fe we thank you for sharing your kind comments with the TripAdvisor Community. We are glad to know that you enjoyed your stay in our oversized rooms, indeed modern, spacious and well laid out. We appreciate your kind comments that help us to keep offering you a better service each day. We look...

Seattle, Washington
Reviewed 28 November 2016

I spent five nights in Santa Fe for business at the Microsoft building, and the Sheraton worked great for me. Lovely breakfast buffet, good exercise facility (but remember the elevation - you'll feel it!), and WiFi. Room was particularly spacious. The Microsoft building, as well as other multinational corporations, is just a few minutes walk away. There are some very...

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Helpful?
Thank EricSchreiber
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Mr. Schreiber, On behalf fo Sheraton Santa Fe we thank you for sharing your kind comments with the TripAdvisor Community. Your comments regarding your recent stay were brought to our attention and we are truly grateful to hear your positive impressions about our location, indeed Santa Fe has grown so much offering several options in business, but also you...

Reviewed 12 November 2016 via mobile

Two big bed in the room not just the standard twin size like in other hotels, so this meant a very good sleeps. The room was that big a I can't describe it. It's was a business trip but one day if I go back to holiday I will book a room here.

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Thank M1952CAstephenp
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf fo Sheraton Santa Fe we thank you for sharing your kind comments with the TripAdvisor Community. We are glad to know that you enjoyed your stay in our rooms which, together with the rest of the Hotel, have been remodelled for our Guest’s comfort, our rooms are oversized and they are indeed modern, spacious and well...

Tokyo Prefecture, Japan
Reviewed 10 October 2016

The room is very large, composing of two beds, living room area and big closet room. The bath room is also reasonably nice, although there is no bathtub. The room is maintained in clean manner. Amenity is limited.

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Thank Yoshie8
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of Sheraton Santa Fe we thank you for sharing your kind comments with the TripAdvisor Community. We are glad to know that you enjoyed your stay in our rooms which, together with the rest of the Hotel, have been remodelled for our Guest’s comfort, our rooms are oversized and they are indeed modern, spacious and well...

Stuttgart, Germany
Reviewed 15 September 2016

the Sheraton in Santa Fe is clean, the rooms are very spacious and contemporary. Service really friendly and the food good as well. attentative and always with teh smile - you feel welcome. it is in the business area of Santa Fe, there is no public transportation, but if you need to be there for work, it is excellente !

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Thank Uli_in_Germany
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of Sheraton Santa Fe we thank you for sharing your kind comments with the TripAdvisor Commuity. Your positive review regarding your recent stay was brought to our attention. Your feedback always serves as motivation for our staff to keep going with their professional service. They will be thrilled to read your amazing reviews regarding the service...

Reviewed 8 September 2016 via mobile

First time in Mexico city but the staff made it wonderfull and did all they could in order to help me with anything I needed. Wifi is the best I have ever had, all the locations, restaurant, outside, room: good connection.

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Helpful?
Thank Jacob v
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Jacob V, On behalf of Sheraton Santa Fe we thank you for sharing your kind comments with the TripAdvisor Community. Your reviews are an important tool for us, because they help us to improve the quality of our service. Your feedback always serves as motivation for our staff to keep going with their professional service. They will be thrilled...

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Sheraton Santa Fe, Mexico City

Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: €95 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City
Hotel Style:
#26 Business Hotel in Mexico City
#32 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santa Fe, Mexico City staff and other travellers.
2 questions
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Gurgaon, India
7 months ago

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Questions? Get answers from Sheraton Santa Fe, Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in the room facing to the front of the building, I was really happy with that.”
FBTurco, 1 Jan 2017 | Read review
“Ask for a room a little far from the elevators.”
luizc578, 6 Jul 2016 | Read review
“ask for a high floor. It is worth the view.”
Nvargs, 25 May 2016 | Read review
“Consider paying for the top floor - well worthwhile”
alastairaideen56, 11 May 2016 | Read review
“all rooms are quiet. seriously - never heard a peep.”
rorob852, 29 Feb 2016 | Read review
5 of 5