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Hyatt Regency Mexico City

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Hyatt Regency Mexico City
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1,723 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Mexico City
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Showing 1,021: English reviews
New York City, New York
Reviewed 1 week ago

Stayed at Hyatt for 5 days in Feb/March while on Business in Mexico City. After having stayed at 3 of the 4 "sisters" in Polanco (Hyatt, Intercon, JW Marriot, W), I recommend the Hyatt over the others. I prefer to stay in Polanco over Reforma and downtown given quieter neighborhood and park access. Further, I was impressed that, despite how...

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Helpful?
Thank 80grims80
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

I am glad to know that you enjoyed your time in Mexico City and your stay in our hotel. Polanco and Chapultepec are indeed two of the city’s most beautiful areas, which is why our hotel is located here. We are very happy to know that you had such a memorable stay with us and that you enjoyed our location,...

San Pedro Sula, Honduras
Reviewed 1 week ago

I met nice Mexican people, the hotel is very well located in a safe area where I could walk at night. I also found many choices for dinner, with excellent food, this is a wonderful country with a great service

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank jobemilioml
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

I am glad to know that you enjoyed your time in Mexico City and your stay in our hotel. We are very happy to know that you had such a memorable stay with us and that you enjoyed our location so much. Thank you very much for your kind comments and for rating us with five stars. We look forward...

Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Craig P
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Tampa, Florida
Reviewed 2 weeks ago

Love this property but most importantly the personnel here! They truly care about you and go above and beyond to make your stay special. Hotel is conveniently located, within walking distance to make restaurants and shops

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Yaquira S
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Yaquira: I am so glad to read your comments about your stay with us, this means that we are achieving our main purpose: “Take care of people so they can be their best”. We would like you to give us the opportunity to having you as our guest for future stays and create new and great experiences together. Hope...

Los Angeles, California
Reviewed 2 weeks ago

This could rank as a top hotel anywhere in the world. Excellent, skilled service. Spotlessly clean. Safe neighborhood. Convenient to sights and restaurants. If you are looking for quaint, or something with Mexican spirit and authenticity, this is not your place. These surroundings could be London, Berlin, New York. I was not there for business, but it would be perfect...

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Thank MichaelH_10
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Michael: I am so glad to read these great comments about your stay with us. We really try that our guests live an unforgettable and different experience every time they visit us, trying to improve the quality of our service for you. Likewise, if you want to feel as if you were in other part of the world, you...

Santiago, NL, Mexico
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank luisemila
MEXHR-M, Gerente at Hyatt Regency Mexico City, responded to this review

Johannesburg, South Africa
Reviewed 2 weeks ago

First room had wedding party gifts and information, not ours...obviously. Second room reeked of smoke in a non-smoking hotel...I hope the previous tenant was fined. Third room was perfect...but this was over an hour endeavor. Not a good way to start the vacation. Other than that, the room was normal and comfortable...nothing overly special. I expected more for the price...

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Helpful?
Thank Craig W
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Craig, Thank you for sharing your experience with the Trip Advisor community. I regret to read that we failed to deliver on such a simple matter as an adequate room for your visit to Mexico City. Clearly a number of procedural mistakes took place prior to your arrival, as well as during the first room move, hence we never...

Monterrey, Mexico
Reviewed 2 weeks ago

The staff at HRMC really care about their guests. From check in to check out staying at this location, whether for business or pleasure is a very gratifying experience. Rooms are smaller than other Hyatt locations but they offer all relevant services.

Review collected in partnership with Hyatt Hotels
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Thank 966alfonsog
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Thank you for your five-star evaluation and for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: caring for our guests. We look forward to welcoming you back to your home away from home,...

London, United Kingdom
Reviewed 2 weeks ago

My Company has selected this hotel for us to stay in on a regular basis. The staff are without exception friendly, warm and genuine. The rooms comfortable, clean and of a good size with a desk and excellent Marble Bathroom. Few TV channels in English but the fast wifi made up for this. Possibly one of the best breakfast buffets...

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Thank markzz2
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest: I am glad to read these words, trust me when I say that the whole staff of Hyatt Regency Mexico City tries to make feel our guests better than their own home. It is wonderful you have enjoyed you stay with us. He hope to see you soon, expecting that the next stay will be better that the...

Brasília
Reviewed 2 weeks ago

We spent 6 nights at the Hyatt Regengy last December /January, including the new year party. We were expecting a impersonal treatment typical in big hotels chains, but surprisily we had too much attention. We arrived around 6:00 AM (check in is jus at 2:00PM), but they provided us a apartment immediately for check in with no extra cost. Besides...

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Thank Bir0
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

I appreciate your kind words and your recommendation to the TripAdvisor community. At Hyatt Regency Mexico City, our main purpose to care for our guests, so I was happy to read that our team accomplished this during your stay. We are very happy to know that you had such a memorable stay with us and that you enjoyed our location...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11550, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: €158 - €368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Despegar.com, Priceline and Hyatt Hotels Corporation so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#8 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Mexico City staff and other travellers.
17 questions
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New Jersey
15 days ago
New Jersey
1 month ago
New Jersey
5 months ago
Rye, New Hampshire

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Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like quiet: Choose room facing AWAY from park. The road next to the park is like the Indy 500 starting at 6 am”
 of 5 bubbles 80grims80, 12 Mar 2017 | Read review
“Ask for a room on a high floor facing the park.”
 of 5 bubbles MichaelH_10, 7 Mar 2017 | Read review
“Rooms above the tenth floor overlooking the park”
 of 5 bubbles Bir0, 3 Mar 2017 | Read review
“Assuming that most floors are the same layout, avoid rooms ending in XX23 or XX24 next to the noisy service elevators”
 of 5 bubbles 531benn, 21 Feb 2017 | Read review
“23rd floor was very good with Chapultepec to the right”
 of 5 bubbles 788TrevorS, 20 Feb 2017 | Read review
5 of 5