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Sheraton Mexico City Maria Isabel Hotel

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Sheraton Mexico City Maria Isabel Hotel
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1,286 Reviews from our TripAdvisor Community

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Showing 754: English reviews
New York City, New York
Reviewed 4 days ago NEW

We write this because despite providing feedback of our problems to management we continued to suffer at this Starwood Sheraton hotel in Mexico City. This hotel did not honour Starwood rules, did not provide benefits, lounge information, or breakfast and incorrect hours of the executive lounge at the SPG Gold/Platinum desk. The hotel says it has renovated but we witnessed...

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Helpful?
4Thank worldtraveller845
Management response:

Hello worldtraveller845, Thank you very much for taking the time to share your experience with us. I regret to hear that your stay was not as expected and offer you our most sincere apologies due to the inconveniences during your recent visit. I will be sharing your comments with the appropriate areas to take proper actions and ensure your feedback...

Berkeley, California
Reviewed 6 days ago NEWvia mobile

As expected a Sheraton was very upscale. It was much more expensive than we wanted but we needed reservations on short notice and someplace where we could walk to sights. It is in the hotel district but much farther from Belles Artes etc than we expected.

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Helpful?
Thank Kate C
Tegucigalpa, Honduras
Reviewed 1 week ago

It's a nice hotel considering the building facilities, restaurants, location, rooms, gym, tennis courts, but some personal in the from desk are no costumer orientated, they need to take costumer care courses...the location of this hotel is great, the wifi connection in the room and in all the hotel are the worst in all my trips for different hotels around...

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1Thank Irma S
Moscow, Russia
Reviewed 1 week ago via mobile

Nothing really to complain of. Comfortable room, outstanding view to Independence monument, good service, quick wi-fi, delicious breakfast. Not so good: hotel is a little bit tired, the bathroom has seen better days. Both room and bathroom had poor ventilation, the air was humid in the morning.

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Helpful?
Thank kerakela
Harlingen, Texas
Reviewed 1 week ago

Conveniently located, this hotel offers an extraordinary service. All the staff is well trained and used to deal with an international and sophisticated clientele. We really enjoyed our stay there, in a very cosmopolitan urbe.

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Helpful?
Thank sotelojoseluis
San Juan, Puerto Rico
Reviewed 3 weeks ago

The location of the hotel is superb, right in front of the Monumento del Angel. Many sites, like Chapultepec Park, museums and shopping are walking distance. The staff is very friendly, professional and most helpful. It has all the amenities one can need for a great stay, from the rooftop pool, a great fitness center, and an elegant bar in...

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Helpful?
Thank DrDS01
North East Scotland
Reviewed 11 December 2016

Great location for the offices around Reforma. Positives: Built in a grand style giving an air of luxury; realistic room rate; comfortable beds and nice cotton linen; great WiFi; Breakfast buffet is quick and adequate; Service is very good and the staff are excellent. Negatives: Hotel needs attention in a few places. For example, my bathroom was pretty poor to...

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1Thank Highlander1967
Montreal, Canada
Reviewed 10 December 2016 via mobile

I travel on business half the year and I have stayed at this Hotel several times before. As book corporate rooms but this time they gave a an old very small room with no view. The carpets were extremely old and worn down.. this is not corporate level. In addition they ask you to pay for wifi which is insulting....

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2Thank Solomon A
Reviewed 10 December 2016

We spent two nights and enjoy every moment at the hotel. Breakfast is really good and the night at the bar on Friday is special for the Mariachi Band. Rooms clean, shower OK. Internet paid in the room and slow. The traffic is crazy and super slow in Mexico city. Take that into consideration for your sightseeing or appointments

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Thank Carvaja
Reviewed 1 December 2016

My stay at the Sheraton was for 9 days in November 2016. Registration was busy when I arrived but reception went through the queue to sign in quite quickly. The room was spacious and modern. Breakfast is 'standard' international Hotel chain stuff but OK and the staff were friendly. The surrounding area is OK but could be a little noisy...

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Helpful?
Thank Robert W

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 

Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: €111 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Reservation Options:
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton
Hotel Style:
#25 Luxury Hotel in Mexico City
#25 Family Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mexico City Maria Isabel Hotel staff and other travellers.
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Questions? Get answers from Sheraton Mexico City Maria Isabel Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we found staying on the 17th floor to be better than the 16th floor”
 of 5 bubbles worldtraveller845, 14 Jan 2017 | Read review
“13 floor is great, SPG floor”
 of 5 bubbles 935irmas, 11 Jan 2017 | Read review
“Try to get a room on one of the floors that have been recently renovated (I was told some are very modern having had a recent ref-fit)”
 of 5 bubbles Highlander1967, 11 Dec 2016 | Read review
“Ask for a high floor to help offset road noise”
 of 5 bubbles robertwN9387LV, 1 Dec 2016 | Read review
“Try to get the Angel of Independence View”
  • Suite View
 of 5 bubbles nitujaipur, 16 Nov 2016 | Read review
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