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As an Interior Designer, I'm so picky with hotels. This hotel is a piece of art. The guest room was large and well appointed. We had filet and a wonderful bottle of wine and en-suite massages. The staff catered to our every need.
Thank Teresa B
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded 4 weeks ago
Dear Teresa B,
Thank you for your wonderfull comments; We appreciate that your stay has been to your liking. We hope to see you soon!
Have an excellent day
Everything is as advertised and as expected for this level. We hosted a 50 people 2-day meeting with people from +10 countries. All went well. International and Mexican food. “La Cantina” can host business/social events however I would recommend go to one of the many...More
Thank Ximena C
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded 29 May 2018
Thank you for this wonderful feedback. It is the priority to each staff member to exceed the expectations of every guest in every way and to hear that we were able to do so for you brings us much joy. I am pleased you were...More
The hotel was amazing. The conference room, the people and Food were great. Michelle, the concierge, is a star. She was fabulous and handled several things for me including amenities, print outs for my meeting and personally escorted me to my room upon arrival. The...More
Thank A TripAdvisor Member
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded 24 March 2018
Thank you for your wonderful comments. It is the priority to each staff member to exceed the expectations of every guest in every way and to hear that we were able to do so for you brings me much joy.We look forward to the pleasure...More
Clean and comfortable. Good location.
There were maintenance issues that were reported and/or obvious but were not taken care of.
Location is good but windows are not double pane so rooms are very noisy, even up on the 10th floor.
Somehow we were getting fewer...More
Thank Luis M
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded 26 February 2018
I appreciate the feedback you have provided and we apologize the inonviences that you during your stay. We carefully review your feedback and I have shared your concerns with our leadership team in order to avoid this kind situations. Your satisfaction and loyalty is a...More
This hotel es nice looking, but thats it... It is really unfortunate to experience a hotel that looks nice superficially but they have no idea on how to operate... check in was awful, took for ever, the room was not clean on the floor they...More
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded 2 February 2018
We sincerely regret what happened during your last visit. We would like to inform you that we are currently looking into the inconveniences that you experienced.
Your comfort and satisfaction are our top priorities. Please rest assured that we are taking all this feedback most...More
San Ángel is known for its artistic vibe and elegant details displayed throughout its streets, antique residences and haciendas where famous actors like Consuelo Velázquez, Capulina and other prominent families used to live and that have now been turned into beautiful galleries, cafés and restaurants. An array of cultural and artistic activities are organized in the neighborhood, but it is on Saturdays
when the San Jacinto Plaza and surroundings really shine as artists gather to exhibit a variety of arts and crafts, from paintings to clothing.