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The St. Regis Mexico City

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The St. Regis Mexico City
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912 Reviews from our TripAdvisor Community

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Showing 602: English reviews
Henfield, United Kingdom
Reviewed 2 weeks ago via mobile

My third visit and every bit as good as the last, I have stayed in hotels all over the globe and this is one if the best. The service everywhere from the greeting at the door when you arrive to check in and the bar and restaurant staff are the best I have meet The service is impeccable at all...

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Helpful?
Thank Joy P
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Joy P, Thank you so much for your comments, we are very happy to see that your stay in our hotel was up to your exacting expectations, a fundamental part of our success is the great service from our extraordinary staff, as they are the ones putting their heart in delivering the best service, honouring the great legacy of...

St. Helena, California
Reviewed 3 weeks ago

It's an awesome building, one of several breathtaking monoliths in this most fascinating of cities: at the same time you will not encounter more friendly, personal service anywhere on the planet. It was difficult to tear ourselves from the stunning panorama's we saw gazing out of our beautifully appointed and spacious room, yet anywhere in the hotel, whether at the...

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1Thank tuck33000
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear tuck33000, Thank you so much for sharing your feedback with us. We are very happy to see that you enjoyed your last stay with us, we are very proud of being located in the best address of Mexico City, surrounded by the most emblematic landmarks of Paseo de la Reforma, Museums and the magnificent Chapultepec Castle. As you mention,...

Los Angeles, California
Reviewed 3 weeks ago

very good location ,accommodation and service are excellent ,spa treatment good ,the pool its unusual and the location of it ,but different. I like this place for the value of the money .I love this hotel .

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Thank Drkeyfidel
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Drkeyfidel, Thank you so much for your feedback, we are very happy to see that you enjoyed your last stay with us, it is our main goal to provide our distinguished guests with the best service and an unparalleled experience. I hope you had the chance to visit our spa as it features a magnificent view of our beautiful...

Mexico City, Mexico
Reviewed 3 weeks ago

The location are very complicated to get in and get out take at least 30 minutes to go any where in car or walk, the elevators all the time are so complicated wrong floors very confused, the restaurant serve bugs in food which is absolutely unacceptable the service takes so long even if you ask for e glass of water...

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Thank Agustin M
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Agustin M, Thank you so much for coming back this morning to the King Cole Bar and speak with our manager Omar Morales to clarify this unpleasant incident, we were advised that you confirmed to him that you didn't received any extra charge from our side, and offered him a sincere apology for this miscommunication, and did complete the...

Reviewed 4 weeks ago

We stayed at the St. Regis Hotel in Mexico City for one night and it was delightful. From the check in to our departure the staff at the St. Regis made us feel comfortable and well taken care of. The rooms were large and well appointed. Don't skip the pool, the view is incredible and the gym and sauna facilities...

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Thank BellStreetNorth
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Kate L, We are pleased to see that your last stay at The St. Regis Mexico City was up to your expectations, we work every single day to provide an extraordinary experience to our guests, and I am very happy to see that we did meet this goal. I have shared your comments with our team during our morning...

Washington DC, District of Columbia
Reviewed 4 weeks ago

I love the St Regis hotel chain. These are world-class hotels. The Mexico City hits many high notes. Perfect Things: Celebrations: We were celebrating a birthday and the hotel gave us a wonderful upgrade and put a birthday cake and the most beautiful roses in the world in our room. Buffet breakfast: the selection is sumptuous and the service is...

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Thank CDinDC20009
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear CDinDC20009, Thank you so much for sharing your feedback with us, it is thanks to guests like you who take a couple of minutes of their valuable time to share their experience that we can improve our service and opportunity areas in our procedures and staff. I am very glad to see that our property overall did meet your...

Vancouver, B.C.
Reviewed 4 weeks ago

This hotel offers an extremely high level of service that is done in a very understated fashion. From simply remembering your name to remembering how you like your coffee in the morning everything is done in a very quiet way. Yet the staff are extremely friendly and professional at all times. As for the hotel the rooms are large, well...

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1Thank Vancouverite011
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Vancouverite011, Thank you so much for sharing your comments with us, we are glad to see that your last experience with us met your expectations. We are very proud of having beautiful rooms and state of the art facilities, however the most important part of our hotel is our staff,

Villahermosa, Mexico
Reviewed 19 March 2017 via mobile

This is the second St.Regis property that we've stayed (the first being the one in NY) and the one in Mexico City maintained the level of luxury we expected. This is one of the best experience in hotels! All the work with flowers, the bed, the services... everything is just amazing!! Its always a pleasure staying at St. Regis!

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1Thank Mayte L
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Mayte L, We are very happy to see that your experience in our hotel was up to your expectations. I have shared your comments with our managers and supervisors at our daily briefing to extend your recognition to all of them. I hope that you had the chance to visit our beautiful spa and its pool, the view is...

Bucks County, PA
Reviewed 11 March 2017

This is one of the finest hotels in which we have ever stayed. We stayed in a luxury suite on the eleventh floor that looked out toward Chapultepec Park. The suite was spacious and beautiful. There was a double vanity in the bathroom and a rain shower with steam available. There was always a private butler available 24/7 and every...

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Thank Arch68
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Arch68, Thank you so much for taking a couple of minutes to share your experience with us. We are very happy to read your comments, as you notice our suites are designed to offer the maximum comfort in a welcoming and luxurious atmosphere. The butler service is also part of our legacy, since 1904 when the first St. Regis...

New York City, New York
Reviewed 10 March 2017

The hotel its a genuine jewel in the biggest city of the world. It is located at the most beautiful and concurrent avenue of the city. Amazing views and a lot of things to do just walking form the lobby. At the check in the welcome you with a glass of Champaign and seriously by your name, l arrived early...

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Thank bayronarena
Horacio-olivares, Manager at The St. Regis Mexico City, responded to this review

Dear bayronarena; Thank you for sharing your experience at the St. Regis Mexico City. We appreciate your valued comments and are delighted to hear that you had a great stay, we would like to thank you for choosing us for your celebration. Thank you again for your time and come visit us again soon! Sincerely, Horacio Olivares.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 

Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: €237 - €566 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
The St. Regis Mexico City Hotel Mexico City
Hotel Style:
#2 Spa Hotel in Mexico City
#2 Business Hotel in Mexico City
#4 Luxury Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Mexico City staff and other travellers.
14 questions
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Questions? Get answers from The St. Regis Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always like the higher floors for the views, and the St. Regis is no exception.”
541lyndah, 15 Apr 2017 | Read review
“suite are confortable.”
Drkeyfidel, 2 Apr 2017 | Read review
“Take advantage of the breakfast package. One of the best buffets I have experienced.”
Vancouverite011, 23 Mar 2017 | Read review
“Get a top floor.”
bayronarena, 10 Mar 2017 | Read review
“If it's a week day and you're a light sleeper ask to not overlook the roundabout.”
bedheadwlg, 6 Feb 2017 | Read review
5 of 5