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Mexico City Marriott Reforma Hotel

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Mexico City Marriott Reforma Hotel
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978 Reviews from our TripAdvisor Community

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There are newer reviews for Mexico City Marriott Reforma Hotel
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Showing 610: English reviews
Reviewed 4 weeks ago

During my stay (5 nights) I enjoyed my stay 100%! The service, the Sunday brunch, the business center and particularly the housekeeper service were excellent. Martha Rodriguez, my housekeeper, took care of myself all the time. She allowed me to have an unforgettable experience. Congratulations for her excellent service!

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Helpful?
Thank Maria Carolina S
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear María Carolina S; For us it is very important to achieve and surpass all of our guests´ expectations. We are glad to learn that all our efforts have been rewarded with positive comments like yours. Our staff has a clear picture of Marriott´s philosophy: “Spirit to Serve” and is extremely flattering, when someone recognizes our service. You can be...

Philadelphia, Pennsylvania
Reviewed 4 weeks ago via mobile

My husband and I spent six nights here and we were very happy with just about everything. Number one, of course, is the fact that Marriott's tend to have the most comfortable beds of all the major chains. Our room was spacious and had everything we needed for a pleasant stay. Although our reservation was for a room with no...

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Helpful?
Thank stephses
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear stephses: As you know we always try to provide our guests with quality service. Our goal is to cover and exceed your expectations. As you mentioned, we are near monuments, restaurants, night clubs, museums, archeological sites, cultural and historic places that our guests can visit and enjoy, some of them within working distance. It is a pleasure to know...

Northern Mexico, Mexico
Reviewed 4 weeks ago

The hotel itself was outstanding. Kudos to Marriott Associate Giovanni Torres for his efficient service and sound advice. That kid will be hotel manager someday, you will see. The hotel bar and bar band were also great for a relaxing nightcap.

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Helpful?
Thank petercswanson
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear petercswanson: We were very pleasantly surprised by your wonderful comments. This kind of commentary is the motivation that inspires us to continue striving for a better service and surpassing guests´ expectations. We thank you for the time you took to share your valuable comments who will receive a copy of your flattering comments in regard to his performance during...

Miami, Florida
Reviewed 4 weeks ago via mobile

During this visit (5 nights) I visited the restaurant, fitness center and of course my room. All those were excellent. I probably enjoyed the fitness center way too much as one day I even arrived late for work after "over-relaxing" at the sauna and steam room (spotless by the way). Besides amenities, the personnel is amazing, very friendly and helpful....

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Helpful?
Thank Carlos_Pasos
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Carlos_Pasos: We sincerely thank you for your kind comments or our common areas fitness center, and most importantly, service provide by our staff, who work every day to create memorable experiences. Glad to hear you “over enjoyed” our Oriental Fitness Center and its different services (sauna, steam room, gym and pool). We have read your note during our daily...

Quito, Ecuador
Reviewed 4 weeks ago

I am very please with this hotel, the location is real good, the breakfast buffet is very good, they serve many kinds of Mexican and international dishes. The concierge was very helpful with us, he helped us with taxis, tours, restaurant reservations and several recommendations.

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Helpful?
Thank jazchico
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
Google Translation

Estimado jazchico: Que agradable es recibir comentarios como el suyo. Muy honrados saber que su viaje a la Ciudad de...

Albuquerque, New Mexico
Reviewed 5 weeks ago

We recently had a 4 night stay at this property. We have Marriott Gold status and got an upgrade to an executive room with lounge access. The lounge is spacious with great service, has a complimentary cooked and continetal breakfast and a hearty evening offering (chicken, fish, pork and great salads) which serves as dinner. Alcoholic beverages are not included...

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Helpful?
Thank Gordon M
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Gordon M: We appreciate the time you took to share with us your kind comments regarding our location, as well as our breakfast and dinner served at Executive Lounge. Of special importance is to hear your opinion about service rendered. Gracias! Marriott Hotels´ principal goal is to create the right environment to provide a memorable experience and exceed our...

Reviewed 18 January 2017

The central location to many attractions was excellent. The hotel and amenities were very clear, up to date, the decoration was very chic and trend. Service was great! Attentive and knowledgeable. Special shout out to Giovanni Torres, doorman.

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Helpful?
Thank Eira C
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Eira C: Thank you very much for sharing with us your valuable comments regarding facilities and location of our property. It is nice to hear that you enjoyed your stay with us and most importantly you where satisfied with the service. Giovanni has been informed of your comments and a copy has been added to his file at our...

Draper, Utah
Reviewed 16 January 2017 via mobile

I am very disappointed in the front desk staff and reception at this hotel. I am days away from being lifetime gold and they would not give me access to the lounge level. Rooms are OK. Location is alright.

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Helpful?
Thank Monroe M
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear Monroe M: First of all we would like to thank you for sharing your experience. The procedures we have and apply, guarantee the quality and service you deserve. As a rule, access to our Executive Lounge is limited exclusively to our Gold & Platinum Members; the goal is to encourage Silver Members to reach higher levels and start enjoying...

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 15 January 2017 via mobile

Wow, if you want to know what customer service should be like, you need to visit Marriott Reforma hotel. Not only is the hotel beautiful, with a great view in the VIP lounge, but the staff makes you feel at home. I would like to commend Moises from "piso ejecutivo", and especially Carlos López from concierge both showed us a...

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Helpful?
Thank A TripAdvisor Member
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear Re: "AMAZING staff, nice hotel, great view!! " For us at Mexico City Marriott Reforma is a real priviledge to receive comments like yours. Thank you for taking the time to share them with us. We will read them during our daily briefing, as this motivates our entire staff to continue improving, Gracias! We are glad that you enjoyed...

Washington DC, District of Columbia
Reviewed 5 January 2017

Perfect location. Amazing staff who are very responsive to the guests. Excellent lobby and bar area. Rooms are very comfortable. Walking distance to shops, restaurants, parks, monuments, etc. US Embassy is located across the street.

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Helpful?
Thank No_reservations_guy
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear No_reservations_guy: Thank you for sharing your experience with us; our goal is to satisfy your needs and surpass your expectations. We are happy to hear that our staff was helpful as this is exactly our commitment with every guest. We are pleased to know that our location was perfect for you and hope we can host you again in...

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mexico City Marriott Reforma Hotel offers the utmost in luxury, convenience and innovation, ideal for business travels and weekend getaways. Our hotel offers quick access to Reforma Avenue, the United States Embassy, the Angel of Independence, the National Museum of Anthropology and Chapultepec Forest, among many others. Our hotel in Mexico City features newly renovated guest rooms' carpet and bedding, spacious marble bathrooms, LCD TVs, safes, high-speed Internet, large desks, ergonomic chairs and soundproof windows. Savor delectable Mexican dishes, prime steaks and expertly crafted cocktails at our on-site restaurants, or enjoy a brisk workout at our modern fitness center with spa services or atrium lap pool with retractable roof. Our Mexico City hotel also features 13,000 square feet of stylish event space, including an auditorium with a capacity of up to 500 guests, perfect for weddings and conferences. Make your upcoming trip absolutely unforgettable. Book a stay at Mexico City Marriott Reforma Hotel today! ... more   less 

Additional Information about Mexico City Marriott Reforma Hotel

Address: Avenida Paseo de La Reforma 276 | Col Juarez, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: €119 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mexico City Marriott Reforma Hotel 4*
Number of rooms: 322
Reservation Options:
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Also Known As:
Marriott Mexico City
Mexico City Marriott Reforma Hotel
Hotel Style:
#8 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#26 Family Hotel in Mexico City
#28 Business Hotel in Mexico City
#28 Romantic Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Mexico City Marriott Reforma Hotel staff and other travellers.
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Questions? Get answers from Mexico City Marriott Reforma Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd numbers rooms...”
 of 5 bubbles jorgehg2017, 18 Feb 2017 | Read review
“Just say that Mr Cooper recommended the hotel, and you'll get great service!”
 of 5 bubbles IanCooper66, 3 Feb 2017 | Read review
“try to get the 15 floor which is the executive floor, really nice rooms and view”
 of 5 bubbles Worldtrotter1, 31 Jan 2017 | Read review
“If you plan on using the gym/pool/sauna frequently, request a 5th floor room. The access to those areas comes from stairs on the 5th floor.”
  • In-room bar...definitely not mini.
 of 5 bubbles 396danieli, 27 Jan 2017 | Read review
“Get a executive room. We sayed Fri- Mon nights with Fri and Sat much cheaper. The hotel was filling up with business people by Tuesday.”
 of 5 bubbles 649GordonM, 18 Jan 2017 | Read review
5 of 5