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Mexico City Marriott Reforma Hotel

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951 Reviews from our TripAdvisor Community

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Showing 593: English reviews
A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 2 days ago NEWvia mobile

Wow, if you want to know what customer service should be like, you need to visit Marriott Reforma hotel. Not only is the hotel beautiful, with a great view in the VIP lounge, but the staff makes you feel at home. I would like to commend Moises from "piso ejecutivo", and especially Carlos López from concierge both showed us a...

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Thank A TripAdvisor Member
Washington DC, District of Columbia
Reviewed 1 week ago

Perfect location. Amazing staff who are very responsive to the guests. Excellent lobby and bar area. Rooms are very comfortable. Walking distance to shops, restaurants, parks, monuments, etc. US Embassy is located across the street.

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Thank No_reservations_guy
Charlotte, North Carolina
Reviewed 2 weeks ago

I will be traveling to Mexico City for business 2 times at least per year. And I always staying this hotel. Because the location of the hotel and the hotel environment is good. Also, the staff who is working in the hotel is very kinds and helpful too. Specially Carlos Lopez who is working in concierge department. Carlos is very...

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Thank Elsa W
Reviewed 2 weeks ago

Stayed in this hotel for Christmas. The room is great, the Reception can speak English pretty well so you will not any trouble. All of your requests will be solved by them smartly. I really appreciated for their hospitality while staying here. I received a Christmas present from the hotel on 25th morning. Everyone in the hotel were very kind...

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Thank Ngocson H
Houston
Reviewed 4 weeks ago

Stayed here in November to with the traveling Texans to watch Monday night football with some friends. I had no idea where we would be staying as friends booked my stay. I can say I was very impressed with this hotel. The service alone was outstanding! All requests were handles promptly and we never had issues with anything. Full service...

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Thank fancypants2008
Martinsburg, West Virginia
Reviewed 4 weeks ago

My girlfriend and I stayed at this hotel from November 26, 2016 until December 4, 2016. The hotel's location makes it a good spot for walking or taking a taxi to nearby attractions, and the area around the hotel is safe. Our room had a king size bed which was comfortable. Bathroom was OK except I disliked the low flow...

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Thank ppete1911
düsseldorf
Reviewed 4 weeks ago

Great hotel. I cannot comment on the price because my job paid for it, but everything was great. My room was spacious and had great amenities. The staff was very friendly and helpful. The highlight would be the awesome breakfast which includes anything found at a continental breakfast along with many Mexican dishes. One of the staff members, Brenda Medina,...

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Helpful?
Thank paisa624
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear paisa624: Your comments are really appreciated. Our commitment is always to provide our guests & comensals with top quality service and exceed all your expectations. Our main goal is your comfort along with creating memorable experiences. We thank you for praising our service of the Condimento Restaurant; our staff will be acknowledged. Gracias! We look forward to your return...

Minneapolis, Minnesota
Reviewed 12 December 2016 via mobile

I cannot emphasize how much I detest the service provided by this Marriott hotel. First the neither the bell hop nor receptionist could find my check-in... 2nd, I made a particular request of an accommodation and rather than even saying let me consider... the receptionist said "No!" I am one of five professionals staying 2 days on the property... even...

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Thank Lewis G
Marriott_Reforma, Front Office Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Lewis G It is a pleasure to receive your valuable feedback through this media, it always help us to improve. As a follow up to them please accept our apologies if your perception about our service was not as eficient as it always is, our main commitment with all our guests is to satisfy all your necesities and make...

San Antonio, Texas
Reviewed 12 December 2016

This hotel has the best location, I cannot stress that enough. I have stayed here several times and I must say it was a much nicer hotel some years back. They have changed the toiletries, and the customer service is not as great as it used to be. On this last visit the in room safe was not working and...

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Thank J3971UAdianeb
England
Reviewed 12 December 2016 via mobile

I stayed here for a week from 3rd December. This hotel was great. I pre arranged airport transport and it was waiting for me as I got off the plane. It's about a 30 minute transfer. Check in was easy, the room was spacious and clean. The food was great and the staff were very professional and friendly. The hotel...

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Thank chrisletrek
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear chrisletrek: It is a pleasure to know that you enjoyed your stay with us. For us it is very important to create memorable experiences, knowing that you will become loyal to the Marriott International Brand. We appreciated your recognition and nice comments on our food, accommodations, check in process and especially your praise on our “very professional and friendly...

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mexico City Marriott Reforma Hotel offers the utmost in luxury, convenience and innovation, ideal for business travels and weekend getaways. Our hotel offers quick access to Reforma Avenue, the United States Embassy, the Angel of Independence, the National Museum of Anthropology and Chapultepec Forest, among many others. Our hotel in Mexico City features newly renovated guest rooms' carpet and bedding, spacious marble bathrooms, LCD TVs, safes, high-speed Internet, large desks, ergonomic chairs and soundproof windows. Savor delectable Mexican dishes, prime steaks and expertly crafted cocktails at our on-site restaurants, or enjoy a brisk workout at our modern fitness center with spa services or atrium lap pool with retractable roof. Our Mexico City hotel also features 13,000 square feet of stylish event space, including an auditorium with a capacity of up to 500 guests, perfect for weddings and conferences. Make your upcoming trip absolutely unforgettable. Book a stay at Mexico City Marriott Reforma Hotel today! ... more   less 

Additional Information about Mexico City Marriott Reforma Hotel

Address: Avenida Paseo de La Reforma 276 | Col Juarez, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: €123 - €259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mexico City Marriott Reforma Hotel 4*
Number of rooms: 322
Reservation Options:
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Also Known As:
Marriott Mexico City
Mexico City Marriott Reforma Hotel
Hotel Style:
#8 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#26 Family Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#28 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Mexico City Marriott Reforma Hotel staff and other travellers.
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Questions? Get answers from Mexico City Marriott Reforma Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on the main street and upper level”
 of 5 bubbles ElsaW892, 29 Dec 2016 | Read review
“wear comfortable shoes, walking distance to many attractions”
 of 5 bubbles J3971UAdianeb, 12 Dec 2016 | Read review
“Any room is a good room here.”
 of 5 bubbles rafaelfW1118MQ, 29 Nov 2016 | Read review
“Ask for a room that is quiet and doesn't pick up much noise from the street--made my nights extra restful!”
 of 5 bubbles 257colleenb, 20 Nov 2016 | Read review
“Pick odd numbered rooms, which face the Palmas along Reforma. The higher the better, and the higher number, the better view.”
 of 5 bubbles ta252, 12 Nov 2016 | Read review
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