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The Westin Guadalajara

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The Westin Guadalajara
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473 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Guadalajara
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Showing 269: English reviews
Guadalajara, Mexico
Reviewed 30 December 2015

Air conditioning would drop the temperature 15 degrees no matter where you set the thermostat. We went through three rooms on the first night! Same problem in each. Wound up waking up cold. Staff was very nice but kept telling us the problem had been fixed. It took a little "New York attitude" to get any real action. Nice room...

Thank Warren816
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Warren816 I would like to thank you for your patience and your comments as they help us to improve and adjust our operation to satisfy and exceed the expectations of our guests. We regret this situation and hope that this incident has not affected your confidence in Starwood. The different departments heads involved have taken the necessary measures to...

Hennessey, Oklahoma
Reviewed 30 December 2015

I like Westin's, but this is probably my new favorite. The staff and everyone were very helpful finding local places to eat and drink. The restaurant was inexpensive for a hotel restaurant. The breakfast buffet was amazing and dinner my last night there was some of the best food I've ate this trip. gym and business center were great.

Thank Cpharris21
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Cpharris21 Thank you for taking the time to share your feedback , it's a pleasure to know that the staff went out of their way to make your stay memorable. It's good to know that you liked the food at Grill&Vine and enjoyed all the different gastronomical options that Guadalajara has to offer. Thank you also for your recommendation...

Reviewed 16 December 2015

If you are a business traveler this will be great for you, it's located in front of Expo Guadalajara and 100 mts of Av. Marano Otero, one of he main avenues in Gdl. Regarding the hotel. Service since you arrive is really good. Rooms are perfectly clean and the express service for the room it's great. I had an excellent...

Thank Fertravel85
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Fertravel85, Thank you for taking the time to leave your comments, they’re really important to us to qualify our service. It’s good to know that we made a good stay for you and that you were completely satisfied. It will be a pleasure for us to have you again with us and bring you the service that you deserve...

Reviewed 26 November 2015 via mobile

At check in when I ask about wifi , the guy stated that was an extra charge but didn't mention that is free at lobby or at business center. He also didn't ask for where we came front or if we need Map or tourist information.I also get a surprise that this "luxury hotel " do not have not only...

Thank mwdonez
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Thank you for share feedback regarding your recent stay at The Westin Guadalajara with all the TripAdvisor community. I will personally sit down with each of the department heads involved to understand each detail and prepare with them the corresponding preventive action plan that should ensure that we do not repeat the same mistakes in the future. Westin Guadalajara is,...

Houston, Texas
Reviewed 26 November 2015

The Westin Guadalajara turned out to be a such a great hotel, I work for Starwood so its great to use your perks but the hotel did an amazing job, very friendly and professional staff, much thanks to Diego M. who got us an upgraded room. I came with friends to celebrate a buddies birthday and the hotel was great....

Thank JohnnyC0788
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Thank you for share feedback regarding your recent stay at The Westin Guadalajara with all the TripAdvisor community. It is an honor that you have chosen our property to celebrate this birthday. It is also nice to hear that the hotel team managed to surpass your expectations and I will share your comments with Diego and the rest of the...

Fort Lauderdale, Florida
Reviewed 24 November 2015

From the moment I arrived at this hotel I knew the service was going to be above average. The staff was very warm, inviting and accommodating. We were traveling with our dog and the staff was very attentive. I did not feel like an outcast, as I often do when traveling with my dog. The hotel is very modern and...

Thank Michael M
WestinGuadalajara, Director General at The Westin Guadalajara, responded to this review

Dear Michael M Thank you so much for taking the time in write and share feedback regarding your recent stay at The Westin Guadalajara. It's really nice to hear that our team was able to surpass your expectations, because that is our first goal. In Westin we create programs and environments shaped by our pillars of well-being: Sleep Well (in...

Reviewed 3 November 2015

Great location, very nice or luxury looking all around. But the main subject here are the beds, they are just the best beds that an hotel can offer. Also, if you need to use a taxi for several hours you can rent it for 10 dollars an hour, just crossing the street.

Thank Jose Angel G
Vancouver, Canada
Reviewed 1 November 2015

We were in Puerto Vallarta during the hurricane Patricia. We had to leave our resort and headed to Guadalajara. Looking for a hotel was a challenge and almost no further options then staying at the Westin. You want to be save you don't think about the price at first mind.When we called, they only offered us a room at 399...

1Thank cedjand
WestinGuadalajara, Director General at The Westin Guadalajara, responded to this review

Dear Mr. Broaways, I am very sorry to hear about the situation you had to go through. As you may be aware, due to the hurricane alert in Mexico, we had to take measures in order to give support to other hotels (including our own chain hotels) and provide rooms and additional space to their guests. Unfortunately, this unexpected event...

Denver, Colorado
Reviewed 28 October 2015 via mobile

We were evacuated from Puerto Vallarta during Hurricane Patricia, and were bussed to Guadalajara. Our vacation company put us up in the Westin. It's quite swanky, and as hotels go, it was quite upscale compared to other options in the city. We even co sidered moving hotels, but decided to stay at the Westin for the duration of our "stranded"...

Thank mcqker
Reviewed 17 October 2015 via mobile

Nice location, room was spacious and comfortable but I was not able to get the type of room that I reserved due to arriving late. I had to settle for a small standard bed. I then had to have a hard discussion with the front desk to get my SPG number in the system and my associated benefits. On a...

1Thank Frank M

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  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Guadalajara is in one of the most prestigious areas of this metropolis. Expo Guadalajara is next door, World Trade Center, corporate offices and numerous shops are nearby.Power up in the state-of-the-art WestinWORKOUT® Gym.Escape to one of our 221 thoughtfully-designed guest rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay. ... more   less 

Additional Information about The Westin Guadalajara

Address: Avenida de las Rosas 2911, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: €91 - €310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Guadalajara 4*
Number of rooms: 221
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Guadalajara
#6 Luxury Hotel in Guadalajara
#7 Business Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Guadalajara staff and other travellers.
2 questions
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Questions? Get answers from The Westin Guadalajara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prefer to take the top floor corner rooms facing the city and not the back side towards the airport. They have a fantastic view of the city.”
 of 5 bubbles someshs931, 4 Mar 2017 | Read review
“If u have no status, ask for 20th floor.”
 of 5 bubbles jimmyc978, 17 Jan 2017 | Read review
“Room service is worth it.”
 of 5 bubbles sanjuani12, 30 Nov 2016 | Read review
“Master suites are corner rooms and the epitome of comfort”
 of 5 bubbles GraciaL_12, 28 Oct 2016 | Read review
“Avoid upper rooms & upgrading... the quiet pitch is deceiving on their end”
  • Avoid room 2002
  • Close to staff circulation that is doing their job to serve
  • The last floor is the staff hang out across the presidential suite
 of 5 bubbles 480juli, 24 Oct 2016 | Read review
5 of 5