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Hilton Guadalajara

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Hilton Guadalajara
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929 Reviews from our TripAdvisor Community

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Showing 420: English reviews
Mexico df
Reviewed 3 February 2016

After a terrific journey into the wild of Disney Orlando i decided to have a quiet time and Guadalajara was my pick, the hotel is in a privileged area where you can walk safely during the day / night. The accomodations were clean and in great shape, the service was nothing but perfect, the conierge help us with every detail...

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Helpful?
Thank JARamosCaceres
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel, its location and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with...

San Antonio, United States
Reviewed 2 February 2016

I always have a great experience at the Hilton GDL. Everyone is very helpful and attentive. They know I am a Hilton honors member even if the number is not on the reservation. Excellent service and great attention to detail. I have stayed there many times and will continue to stay there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gabriela G
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every Hilton Honors guest at the hotel. We will share your comments with...

United States
Reviewed 2 February 2016

Overall the experience was good. A great property with many English speaking staff available. The rooms are very clean and housekeeping is excellent day to day. The only problem I have had was that most of the refrigerators in the rooms do no work well and you must have maintenance come and repair/change out the refrigerator.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Daniel C
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your feedback about the hotel and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest at the hotel. We will share your comments with the staff and will...

Worcester, United Kingdom
Reviewed 2 February 2016

This hotel is an ideal location for the conference centre with very helpful and friendly staff. The rooms were clean, bright and comfortable although I did have issues turning off the air conditioning system. The centre of Guadalajara is a short 15 min drive by taxi, of which were always readily available and very inexpensive.The hotel is also just a...

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Helpful?
Thank AlanCoxon
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

Carrollton, Texas
Reviewed 24 January 2016 via mobile

Nice relaxing stay prior to our 6 AM flight home the following morning. Hotel is across the street from the Expo, few blocks from a 2 story Starbucks. And within walking distance of the oldest mall in Guadalajara. Top floor had stunning view of the mountains happy hour for gold members. Good food at the Restaurant on the first floor....

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Helpful?
Thank Patter101
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for taking the time to share with us your comments about our hotel and its location. We are very happy to learn that we were able to deliver up to your needs and expectations. We are all committed to delivering memorable experiences to each and every hotel guest. Your feedback really motivate us to continue in...

Austin, Texas
Reviewed 21 January 2016

Not expecting much from a Hilton, I was pleasantly surprised by the quality of furnishings in the rooms and the bathrooms. We stayed on the club level which had a decent bar/ breakfast offering. The location is good (right next to the convention center) and the service was friendly.

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Helpful?
Thank 37Frequenttraveler
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel, its location and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. I will personally share your feedback...

Madrid, Spain
Reviewed 17 January 2016 via mobile

This hotel is great. The rooms are comfortable. The pool is nice and clean. The food is fresh and wonderfully prepared. The staff in the lounge/restaurant were attentive and nice (Johony and Austin ?) they did not rush me and were super sweet. I am here for a month and I am loving the feel!

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Helpful?
Thank mary m
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel, its location and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. I will personally share your feedback...

San Bernardino, United States
Reviewed 12 January 2016

The Hilton Guadalajara was everything I expected and more. From the housekeeping staff to the concierge, I felt like I was treated like a VIP there. Not one thing went wrong. Can't ask for a better hotel!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Alfred P
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel, its location and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with...

Reviewed 1 January 2016 via mobile

Good: Staff is very attentive and you get free wi-fi with HHonors. Location couldn't be better if you're attending something at Expo Guadalajara. Not so good: You also get a free cockroach to take home delivered straight to your shower. I named mine Cleotilde and opted to kill it with a shoe instead.

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2Thank Diego G
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for having taken the time to share with us with your feedback about your stay at the Hilton Guadalajara. Kindly accept our most sincere apologies for having taken you through such negative experience concerning the presence of roaches in your room. The hotel team has diligently worked with the certified pest control company in order to...

Monterrey, Mexico
Reviewed 28 December 2015

If you are going to Guadalajara for business or pleasure this hotel is located in an excellent area. You are very close (across the street) to "expo Guadalajara" and very close to main streets. Service in the hotel was great, personnel is very friendly. We were a bit disappointed with the rooms. They have a great view and good space,...

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Helpful?
Thank Alfredo M
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for having taken the time to share with us your feedback about the hotel and its great location. Our apologies for not having met your expectations about our guestrooms. We are currently working on future plans to renew our rooms. Be on the lookout for the new look! Jorge L. Berrio

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: €77 - €177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
12 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors room offer the best views.”
 of 5 bubbles raymasterman, 2 Mar 2017 | Read review
“buy water and alcohol somewhere else”
 of 5 bubbles 679ralphs, 14 Jan 2017 | Read review
“Ask for one of the refurbished rooms.”
  • Great shower.
  • Washroom.
 of 5 bubbles SOLTATIO, 9 Jan 2017 | Read review
“On executive floor- don't get room 2005- terrible view and there is a noise from the water heater which is located against the bedroom wall.”
 of 5 bubbles ElenaRizk, 6 Jan 2017 | Read review
“Ask for the higher floors”
 of 5 bubbles jv145294, 3 Jan 2017 | Read review
5 of 5