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Hilton Guadalajara

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869 Reviews from our TripAdvisor Community

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Showing 396: English reviews
san luis potosi
Reviewed 4 weeks ago via mobile

I called to ask for prices, and they gave me a good price (xmas special they said), but I told the lady I would call back. My wife called back and this extremely rude guy called Enrique Pasas (?) answered, and he said the full price is the only price he had. It took one more call to get the...

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Helpful?
Thank jorge m
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful to you for having pointed out the irregularities that were the reason of your disappointment....

New York City, New York
Reviewed 4 weeks ago via mobile

My husband spends weeks in GDL on business and in one trip I was able to fly down for a weekend. The hotel is clean and the rooms were nice and spacious. The margaritas at the bar were excellent and the food was very good and affordable. I wanted to use the pool but it was cold and rainy for...

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Helpful?
Thank LILABBY1
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence, and look forward to welcoming you back to the hotel in the near future.

Guadalajara, Mexico
Reviewed 5 weeks ago

Staff was friendly Very easy check in comfortable, clean well equipped room available room service food was of high quality reasonable and very timely in delivery. Not so much access close by to food or entertainment however on site restaurant and room service make up for that.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Y4778CGdavidd
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for honoring us with your feedback from your last stay with us at the Hilton Guadalajara. Your evaluation motivate us to continue moving forward toward creating memorable experiences to all of our guests.

Sidney, United States
Reviewed 5 weeks ago

Staff was great, breakfast was great, I wouldn't eat dinner there though, dinner was subpar. Had a few issues with wash clothes getting to my room and they lost my laundry only to be found the next day. Overall experience was great thought just some minor issues.

Review collected in partnership with Hilton Hotels & Resorts
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Thank rickpN350WQ
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful to you for having pointed out the irregularities, concerning the quality of food options at...

Brussels, Belgium
Reviewed 9 December 2016

Room and room facilities were OK (room 2010 is grandiose but could use some renovation), executive floor breakfast should improve, but staff (Claudia from Business Centre, Concierge Alissa and Restaurant Manager Fidel to name just three) were spectacular.

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Helpful?
Thank I9646YPpeter
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We also value your comment regarding de food options during breakfast at the Executive Level...

Reviewed 28 November 2016

Was a very excellent stay everyone very helpful and very knowledgeable on any questions we had when it came to touring the city! From the hotel staff to the taxi service we where able to get around the city with no problem. It was our first time visiting Guadalajara and we took some suggestions and visited the small towns and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rosa P
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for honoring us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our pledge of service – Creating Memorable Experiences for each and every guest, each and every day of their stay!. We look forward to welcoming you back...

Rivers
Reviewed 26 November 2016

Bathroom was dirty. Restaurant employee was very rude. I stayed in the executive floor and the room was very small and not that appealing. I can't imagine what the cheaper ones look like.Not worth what I paid. The location is good. The beds where okay.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 892filibertoc
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful to you for having pointed out the irregularities, concerning the Service Staff and the condition...

Mexico City, Mexico
Reviewed 23 November 2016

I must confess that I have had very few complaints about this chain of hotels. A couple of misunderstandings yes, but they are always resolved at the Main Desk level, I haven't had a need to write higher to resolve my issues. Being retired and living on a pension I look for the best deals in order to enjoy a...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Poetarican
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for honoring us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our pledge of service – Creating Memorable Experiences for each and every guest, each and every day of their stay!. We look forward to welcoming you back...

San Diego, United States
Reviewed 23 November 2016

Staff is very friendly and helpful. Facilities are were top tier. Location is great. Parking is plentiful. Price is very reasonable considering all amenities available. Ample opportunity to meet guests from all over the world. Visiting Guadalajara is a much better experience than visiting border cities.

Review collected in partnership with Hilton Hotels & Resorts
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Thank E9471PZmarko
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for honoring us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our pledge of service – Creating Memorable Experiences for each and every guest, each and every day of their stay!. We look forward to welcoming you back...

San Francisco, CA
Reviewed 19 November 2016 via mobile

Quality updated rooms with a nice club experience on the 19th floor. The area is right near the expo center with plenty of restaurants and is very safe. About 21 usd from the airport by taxi. The in hotel restaurants off a wide variety of local and other cuisine.

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Thank vols94
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful to you for having pointed out the irregularities, concerning the condition of your room.

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: €64 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
7 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“buy water and alcohol somewhere else”
 of 5 bubbles 679ralphs, 14 Jan 2017 | Read review
“Ask for one of the refurbished rooms.”
  • Great shower.
  • Washroom.
 of 5 bubbles SOLTATIO, 9 Jan 2017 | Read review
“On executive floor- don't get room 2005- terrible view and there is a noise from the water heater which is located against the bedroom wall.”
 of 5 bubbles ElenaRizk, 6 Jan 2017 | Read review
“Ask for the higher floors”
 of 5 bubbles jv145294, 3 Jan 2017 | Read review
“The 17th floor has a nice view to a certain part of the city”
 of 5 bubbles gustavog893, 29 Dec 2016 | Read review
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