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Pacifica Grand

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82 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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St. Paul, Mn
Reviewed 1 week ago via mobile

In a word: stunning. From the moment we arrived at Pacifica Grand our experience was stunning. The view of Zihuatanejo bay from the resort is amazing. Our unit was terrific. The staff was universally attentive. The superlatives are many. Specifically: We had a two-bedroom unit that probably could sleep eight or ten. The huge kitchen table seats eight. Two balconies...

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Helpful?
Thank Rolf54
Ferndale, Washington
Reviewed 2 weeks ago

As usual, our stay has been perfect. These people are our family in Mexico. The resort is beautiful and everyone who work here make it amazing. Our meals have been exceptional this year. Marco is doing a great job running the restaurants. His staff is top notch. Our room always cleaned thoroughly daily. Coffee and pastries every morning. The support...

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Thank Nanangie
Zihuatanejo, Mexico
Reviewed 4 weeks ago

The staff here went to work on our room while we were out today.....simply amazing. When we got back there was a bottle of wine and a cheese plate waiting for us. Upon looking in our bedroom we found two white swans crafted from towels as well as anniversary greetings to my wife and I all formed from red roses...

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Thank Bruce H
Clovis, California
Reviewed 24 December 2016 via mobile

A beautiful place we went for breakfast. Someone had invited us there for breakfast and promised it wasn't a time share presentation. But it was. There was a lot of deception involved but we were glad to see this lovely place that is being developed. The rooms are amazing and the views incredible. Much quieter than Ixtapa which would be...

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Helpful?
Thank MsCathleen
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Ms Cathleen, Thank you very much for visiting us for this breakfast, thanks for your comments, we are glad that you have been able to know this paradise. Best regards from Zihua.

Minneapolis, United States
Reviewed 23 December 2016

My husband and I have been members at Pacifica Grand since before it opened. We are so glad to experience the beauty and wonder of this place. Condos are very beautiful, scenery is awesome, food is terrific and most of the staff provide outstanding service. My one concern for 2016 is the efficiency or lack thereof from the office staff....

Review collected in partnership with this hotel
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Thank Bonnie T
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Bonnie, Thank you very much for the trust placed in Pacífica Grand, we are very grateful to have you in this family. We send you our sincerely apologies about the problems that you had in your last visit, your experience has already been sent to the staff in charge, so they will work on those points to be sure...

Salem, Oregon
Reviewed 16 December 2016

Flanked by two separate, distinctively different beaches and close to town of Zihuatanejo with access to the larger sister resort in Ixtapa, this one should be considered a gem. As it grows to completion, it will be awesome. it is a small resort tucked away on the hillside above Zihuatanejo Bay in a very secluded area. Very quiet and very...

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1Thank BRSSalem
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear BRSSalem, Thank you very much for your visit, we really appreciate your trust in Pacífica. Thank you also for the qualification, and for writing us here to tell us about your experience at our resort. All our staff is amazing, and people like Marcos, Jhonny, and Armando make this resort an incredible place to go on vacation. Thanks for...

Sammamish, Washington
Reviewed 30 November 2016

If you want breathtaking views, warm weather and great service, this is the place for you. This is not a huge resort - it is three buildings in Zihuatanejo with terrific views, very good food, and wonderful service. Relax at the pool or take a short hike down to the beaches, it's your choice. Take a plunge in your own...

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1Thank JRTraveler12
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear JRTraveler12, Thank you very much for your comments, you describe very well what Pacific Grand is, thank you for your visit, and your trust. We were very happy to know that everything was excellent during your vacations, and that everything lived up your expectations (facilities, service, food). We send you best regards, and hope to see you back soon...

Fort Lauderdale, Florida
Reviewed 28 October 2016

The condo is situated way out of town, with very steep roads throughout the property. Only one pool is finished out of three, with all sun shades taken promptly, only one restaurant is open out of three throughout the day, from breakfast to dinner. The room was new, so nice, the patio has one lounge chair and one chair, quite...

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2Thank CharlotteWanaka
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Charlotte, Thanks for visiting us. We thank you very much for the time that you spent writing us in TA. We are very sorry to hear that you did not have the best experience at Pacifica Grand. Your comments have been sent to our manager to work on what you mention. Please recibe an apologize from the whole Pacífica...

Reviewed 15 October 2016 via mobile

They treat you like a king, everything is at your disposal, very nice people, give you coffe&bread every morning by your door I have to mention Abraham, Yahaira, Fernando, Amauri and lots of people that they really make you be the king

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1Thank Carlos S
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Carlos, Thank you for your visit, and for taking the time to talk us about your experience, we are pleased to know that you had a pleasant vacations in Pacífica Grand. Thank you for recognize the work of our staff, who are very important part of this. Best regards from Zihua.

Reviewed 10 October 2016 via mobile

This is the Best Resort Ever ❤ I booked My Vacation with RCI ..As I'm a Timeshare Owner ! Neopoletan, Fernando, yahida, alonso was fabulous ❤ All Staff was top Notch! Beautiful, Fabulous, Villa was Beautiful ❤ You Need to Book it , you won't believe what an excellent Stay we had ! Food was fabulous!!!!

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Helpful?
Thank Pam C
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Pam, Wow! Thanks for considering us the best hotel you've been. Makes us very happy read such kind of comments. We are very happy to hear that you had a very nice vacations with us. Definitely our staff is great and make this a vacations paradise. Thanks you again, and see you soon back in Zihua.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Pacifica Grand

Address: Zihuatanejo Lote 11 y 12 Manzana 7 | Secc. Prolong. Zona Hotelera, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: €660 - €670 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacifica Grand 4*
Number of rooms: 133
Also Known As:
Pacifica Grand Hotel Zihuatanejo
Hotel Style:
#12 Luxury Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Pacifica Grand staff and other travellers.
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Questions? Get answers from Pacifica Grand staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is very nice for views and quiet. No elevators so pay heed to walking up and down stairs.”
 of 5 bubbles bonniet314, 23 Dec 2016 | Read review
“If in bldg 3 on 3rd floor, it can be noisy in the AM when the roof top restaurant starts preparing for breakfast, but the views are great!”
  • Relaxing View
 of 5 bubbles BRSSalem, 16 Dec 2016 | Read review
“upper floors rooms, but very steep stairs to get to, no elevator.”
 of 5 bubbles CharlotteWanaka, 28 Oct 2016 | Read review
“Stairs. No elevators. Ask for lower leve unit.”
 of 5 bubbles Joysgetaway, 4 Aug 2016 | Read review
“edificio 1 has the pool on level 1, as well as the lunch spot. edificio 3 has the breakfast and dinner on the top floor.”
  • A view from Edificio 1, you can really get used to this life!
  • Plenty of doors and windows to creat a breeze. Cooling pool on the deck!
 of 5 bubbles ET-MCMLX, 25 Jul 2016 | Read review
5 of 5