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Viceroy Zihuatanejo

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Viceroy Zihuatanejo
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762 Reviews from our TripAdvisor Community

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Showing 669: English reviews
San Diego, California
Reviewed 6 March 2017 via mobile

The hotel is great, right on the sand. The staff was amazing and exceptionally friendly and helpful, Marcos at the adult bar makes the best margaritas i have ever had other than my own. Food was marginally. We had dinner at 3 other locations and the food was amazing so it was not for the lack of chefs in the...

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Helpful?
1Thank Kdubya50
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Kdubya50, thank you for your nice comments about our property and the destination. Rest assured that we are striving daily, as well from a culinary standpoint, to improve our operation constantly; hopefully you will be back soon to see some of our latests changes implemented, warm regards

Woodbury, Minnesota
Reviewed 3 March 2017 via mobile

This is our fifth year of staying at Viceroy and it gets better each year. The location is perfect - right on playa La Ropa. You can walk to many restaurants - can also walk into town. The people working at the resort are the best - so friendly and helpful - and very attentive! Highly recommend!

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Helpful?
1Thank LoriP1964
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear LoriP1964, thank you very much for your nice comments, we appreciate you as a return guest to our hotel and destination and hope to be able to welcome you back on many more occasions over the next years....

Austin, TX
Reviewed 27 February 2017

From the moment I arrived at the Viceroy, I felt like I was in heaven. I was actually upgraded to a lagoon suite, which was about 500 - 600sq ft. Gorgeous. And I have so say, SUPER CLEAN!!! The beach and lounge chair area is stunning as are both the pool areas (I spent my time in the adult pool)....

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Thank TexasSunrise
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear TexasSunrise, thank you for your raving review of our property; we very much appreciate you as guest and are extremly content that you have had a wonderful stay, come back soon

Toronto, Canada
Reviewed 27 February 2017

We spent 4 days in this hotel and the experience was amazing. When you come in you see how beautiful is the hotel. The room is very clean, the service is amazing, the people is very friendly and looking to make you feel very special. The room decoration is impressive. The hotel has exceptional beach front with quality patio furniture....

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Thank Arne_CA
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Arne_CA, I appreciate your time in writing this review; it is great to hear that you not just enjoyed the hotel and its services but as well what Zihuatanejo has to offer; it is wonderful that you enjoyed the town as well. Fortunately your incident at the airport is is not a reflection of the arrival experience overall, my...

Madison, Wisconsin
Reviewed 27 February 2017

Wonderful staff, great food, beautiful beach, short ride to town. Already planning our next trip to Viceroy! Was sad to hear that the awesome tiki style coral bar is being torn down and replaced with a swimming pool in August. Happy hour with Marcos was a great stop before dinner.

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Helpful?
Thank spiritwalkerperez
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear spiritwalkerperez, thank you for your wonderful review; as you mentioned, we are planning to do some resort enhancements this summer including room renovations and improvements to public áreas. I am sure that you will enjoy the changes once completed....looking forward to having you back soon

Valle de Bravo, Mexico
Reviewed 24 February 2017

We have been visiting the Viceroy in Zihuatanejo for the last 20 years .Every year we go back eager and certain that we are maximizing the enjoyment from our limited vacation time . Once again, we were there last week and we can only vouch for the extraordinary experience the hotel offers every time we visit. It is so difficult...

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Helpful?
Thank alfredorichter6
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr Richter, thank you very much for your continuous support and the warm comments in your review. We are glad that you have had another great experience with us and we are looking forward to having you back as 'friend of the Viceroy Zihuatanejo family', sunny regards

A TripAdvisor Member
Level Contributor
30 reviews
5 hotel reviews
44 helpful votes
Reviewed 23 February 2017 via mobile

The Viceroy in Zihuatanejo is one of our favorite hotels in the world. We have now been there 5-6 times over the last few years. The hotel is located on a beautiful beach. The hotel is more boutique style and very pretty. The atmosphere is quite and relaxing. The two things that make this hotel the best are the great...

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1Thank A TripAdvisor Member
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Thank you very much for your raving review about our Little Paradise on Playa La Ropa; we very much appreciate you as return guest and promise you that we will continue to strive for excellence every day of the week.....Rest assured that your comments will be shared with our employees, warm regards from sunny Zihuatanejo

brookfield
Reviewed 23 February 2017

following our 12th visit to this property over it's several ownerships, I have to say this month's was an exceptional experience. Yes, the beach front location, amazing food and first rate amenities are as good the recent reviewers have mentioned. What sets the Viceroy apart, however, is the unique and dedicated staff. Hugo has retained veteran leaders and added new...

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1Thank dukeleto
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear dukeleto, thank you for your kind review, rest assured that your post will be shared with our colleagues who certainly love to be recognized. We hope to be able to welcome you back son, warm regards

Vancouver, Canada
Reviewed 23 February 2017 via mobile

My husband and I are wrapping up our first visit to Zihuatanejo. We have enjoyed every minute at this resort. We were on a romantic getaway without our kids. This resort is relaxing and more adult focused - which is what we wanted. There were very few children. Highly recommend getting a Beach suite if you can. It was worth...

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1Thank Thehina
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Thehina, thank you for your reveiw and for staying with us on Playa La Ropa. I appreciate your comments, especially about the music, rest assured that we are on a daily base looking for opportiunities to improve. I am glad though that you have had a wonderful time and that you appreciated the location, feel and service here at...

los angeles
Reviewed 21 February 2017 via mobile

Magical sunsets, gorgeous rooms and world class beachfront together with the friendliest and caring staff make for the perfect vacation spot imaginable. We loved the fresh fish served every day and the cocktails flowed freely at happy hour. Can't wait to return soon. We stayed in BC1 right on the beach.

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2Thank beemerguy
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear beemerguy, we are so glad that you have had a wonderful stay in our little Paradise, that you enjoyed the resort, the natural beauty and the employees in our property and destination. We are looking forward to having you back

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
Food & drink at the hotel
La Marea
La Marea
Cuisines: Seafood
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican as well as Pacific Seafood cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: €218 - €707 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Reservation Options:
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#3 On the Beach Hotel in Zihuatanejo
#3 Top resorts Hotel in Zihuatanejo
#4 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Zihuatanejo staff and other travellers.
71 questions
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Questions? Get answers from Viceroy Zihuatanejo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“BS 10 Awesome but Over bar. The waves are SO loud you didn't hear anything and they close at 11 and we didn't hear a peep.”
Cburdett, 11 Apr 2017 | Read review
“You really can't go wrong with any of the suites. They are all beautiful and spacious.”
374heidiz, 10 Apr 2017 | Read review
“Perhaps up grade to an ocean front room for a special occasion”
epdeitr, 11 Mar 2017 | Read review
“I enjoyed the lagoon suite. The beach views rooms (esp ones upstairs) looked very nice as well.”
TexasSunrise, 27 Feb 2017 | Read review
“LS15 was quite”
spiritwalkerperez, 27 Feb 2017 | Read review
5 of 5