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Carretera A Barra de Navidad Km. 7.5, Puerto Vallarta 48390 Mexico
Lowest prices for your stay
Hotel direct offer!Adults-Only Summer Getaway
US$665
US$443
Official SiteUS$516
Orbitz.com
Destinia.comUS$665
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 31/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mousai
Updated 31/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 157 in Puerto Vallarta
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mountain View
Languages Spoken
English, Spanish
Location
Full view
44Car recommended
Grade: 44 out of 100
774Restaurantswithin 10 km
287Attractionswithin 10 km
Contact
Carretera A Barra de Navidad Km. 7.5, Puerto Vallarta 48390 Mexico
Name/address in local language
Getting there
Car HireSee all Puerto Vallarta car hire
1654Reviews340Q+A100Room tips
Reviews
Traveller rating
- 1,472
- 96
- 39
- 22
- 27
Time of year
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Language
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Popular mentions
By far one of the most beautiful, welcoming and relaxing resorts my husband and I have stayed at. The service exceeds a 10 rating. All of the staff greet you as you walk by them with a big smile. At the pool our waiter Mateo remembered our drink choices from the day prior and continuously checked in on us to ensure we didn’t need anything. The waiters at the restaurants provided excellent customer service making our evening that much more pleasant. Japanese: Alejandro Breakfast: Eduardo Chinese: Angel, Ivan Our room was gorgeous and so relaxing. Housekeeping Monserrat kept it nicely clean at all hours. Sometimes you stay at high end resort pay a high amount and get crappy service that is not the case at this resort!! This hotel exceeded all of our expectations.
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
Helpful
Five days of luxury at Garza Blanca with our children, celebrating multiple graduations and milestones. Second time here; can’t wait for a third trip! Amenities and service were exceptional- the entire staff bends over backwards to ensure every request is met & exceeded, especially the pool & beach service staff. Food & drinks are incredible, especially for poolside! Many thanks to Angel, Alex, Moses, and Juan Suarez- they are so sweet, helpful, and really make you feel welcomed. The only improvements we could have asked for on property would be better Wi-Fi service and internet/streaming televisions for access to your favorite shows, as the cable is limited (especially for non-Spanish speakers). Mentioning so others may be prepared- We had to upgrade our Wi-Fi (approx $25-30) to perform work zooms, and wished we would have brought a Roku stick or hdmi adapters for our computers to stream tv at night. Not a big deal tho and certainly didn’t detract from the fantastic experience.…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded yesterday
Dear Jon E, Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations at Garza Blanca. We have studied your feedback very carefully and shared with the team the areas for improvements. We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest. Kind regards, Imelda Zermeño Rooms Division Manager Hotel Mousai
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+1
We had an absolutely amazing experience at Hotel Mousai. This was our first visit here, but we stayed at Garza Blanca in Cabo last year and so knew of the exquisite level of amenities and service with their resorts. Hotel Mousai certainly lives up to the hype! It is a wonderful location. There is some noice from traffic on the road that splits the property but it quickly dies down in the evening. Food was again amazing, and although we were not able to experience all of the restaurants due to one temporary closure and a stay of only 5-nights, we were quite pleased. Our personal concierge (butler), Eduardo, was great! He was very nice and promptly replied to messages with also prompt attention to any minor issue or concern. It was such a pleasure to speak with Jeane (?sp) who was part of the concierge in the lobby. She gave us a great overview of the property and did not push their membership presentation. Mateó at the north rooftop was great and the poolside menu there was tasty. Ricardo (bellboy) greeted us with every passing. All with suite services (room service) we’re great, including Saudi. The staff at these places truly make your vacation relaxing and stress-free.…
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Date of stay: April 2022Trip type: Travelled
Room Tip: If want a specific table at restaurants, specify in booking or arrive early for reservation.
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Helpful
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded yesterday
Dear Stephanie C, Thank you for allowing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for all of us to welcome you back soon and offer you our hospitality. Kind regards, Imelda Zermeño Rooms Division Manager Hotel Mousai
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We stayed May 16-20 at Mousai South. 5 stars for everyone. Special recognition to our butler Eduardo, our concierge Karen, our pool concierges Alan and Carlos, our pool waiters Mateo, Diego, Antonio and the lobby bartenders Eriberto and Ulises. Restaurant DAO was fantastic with a special shout out to the manager Juan Carlos and his entire staff. EVERYONE was accommodating and genuinely caring. We can't wait to come back!
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded yesterday
Dear Vvrroom99, It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at Hotel Mousai and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team. Best regards, Imelda Zermeño Rooms Division Manager Hotel Mosuai
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Fantastic Breakfast and Dinner! Alex Diosdode and Mr. Morning Dew lol Great breakfast! Dinner is also the most amazing and delicious experience! Shout out to Martin for making our dinner fantastic and ALL of the staff at Bcados Restaurant. Wish I could remember all their names… the whole staff and food is awesome!!! Gracias!!!!
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded yesterday
Dear Paradise326593, Thank you for taking the time to share your review of your recent experience at Bocados. I am delighted you enjoyed everything from the staff to the food and to the overall atmosphere. We cannot wait to welcome you back! Warm regards, Imelda Zermeño Rooms Division Manager Hotel Mousai
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PRICE RANGE
US$429 - US$625 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
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Claim Your Listing Frequently Asked Questions about Hotel Mousai
Which popular attractions are close to Hotel Mousai?
Nearby attractions include Malecón Boardwalk (7.5 km), Act2PV (6.3 km), and Cassandra Shaw Jewelry (6.2 km).
What are some of the property amenities at Hotel Mousai?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hotel Mousai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mousai?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Hotel Mousai?
Conveniently located restaurants include Maria Baja, Tuna Azul, and No Sé Nada Bar y Restaurante.
Are there opportunities to exercise at Hotel Mousai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Mousai have an airport shuttle?
Yes, Hotel Mousai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Mousai have airport transportation?
Yes, Hotel Mousai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mousai?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mousai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.