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Hotel Portonovo Plaza

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155 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Portonovo Plaza
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Showing 98: English reviews
Las Vegas, New Mexico
Reviewed 28 August 2014

We are in the cleaning industry ourselves and wanted to award our top maids with a trip to Puerto Vallarta. We were dubious about booking this hotel (due to some reviews we read), but we are so glad we did. It was more definitively more that what we expected for the price we paid. Our ladies were amazed by the...

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Helpful?
3Thank Tania G
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, thank you for taking the time to evaluate us. We are very happy to read your experience with us was good! Please come back soon, we miss you already!

San Francisco, California
Reviewed 13 June 2014

I booked this hotel on a discount site, at the last minute in high season, after getting a great deal on airfare. Stayed for two weeks, traveling as a single female, in early February. Had two different rooms (102 and 305). From the beginning, the staff was very helpful and friendly. I called in advance, wanting to know if they...

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Helpful?
5Thank MarlySF
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello and thank you for taking the time to post such thorough review, in which you accurately describe our great location and service. We were pleased to know you had a good stay and we sure hope to have you back soon!

Zapopan
Reviewed 28 May 2014

We spent one night in this hotel, the service was excellent and is nearby the Malecon and downtown. They offer an option for breakfast which is really good if you don't want to go outside from the hotel.

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Helpful?
1Thank MarioRuiz
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear guest, thank you for staying with us, and thank you for the time you took to evaluate us! It was nice having you over and knowing you enjoyed our nice cuisine. Please feel always welcome! :)

Ottawa, Ontario
Reviewed 21 March 2014

Previous reviews of this hotel had made me wonder what to expect when I checked into the hotel but was pleasantly surprised by the quality of stay. The hotel was very clean, spacious with most of the amenities I needed. All the staff (front desk, maids, bellboy and other service personnel) were very friendly, helpful and courteous. I had taken...

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Helpful?
3Thank Rama N
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We are very happy to read you were satisfied with your choice. It was our very pleasure to have you stay with us! Please come back :)

Victoria, Canada
Reviewed 19 March 2014

I stayed here based on an attractive rate on Expedia --- I had a couple nights in PV, and then I needed something handy to a shuttle service going out 2.5 hours south of PV. The hotel was clean and friendly and well situated and I ended up booking for a couple nights when I returned to PV before going...

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Helpful?
1Thank YYCLady
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We sincerely thank you for the time you took to evaluate us. We apologize for not having coffee makers in the rooms but, with all the excellent local and traditional cafe shops around us, we consider a crime to have them. We want people to get to know the town experience, and that includes a perfect cup of...

Ottawa, Canada
Reviewed 8 March 2014

Seven of us spent one night, 21 Feb 2014 at this little hotel. Prior to departure there were concerns about cockroaches. I spoke to Expedia and the hotel. Both were most pleasant and helpful. It turns out the place was lovely, no cockroaches anywhere. The rooms were modern and clean. The location was great and the staff pleasant and helpful....

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Helpful?
1Thank Gayle R
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We have been taking good care of the problem following up on it. We love our hotel and we do not wish to be associated nor related to that awful pest. We love cleanliness and great guests like you and your companions. Please com back soon!

New Westminster, Canada
Reviewed 3 March 2014

If you are used to all inclusive, this is NOT the hotel for you. The rooms are clean and simple (there is no in room safe or fridge). The staff were accommodating and pleasant. The beds are typical for a hotel like this-hard and a bit lumpy. This hotel is located on Av. Mexico (which is a busy street) but...

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Helpful?
1Thank Jonah C
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello! We are very pleased to read your overall good review and, very excited to have read such a great recommendation. I've forwarded it to management and I think it'll be very good for our little great hotel. Thank you very much! :)

Texas
Reviewed 12 February 2014

Aside from the location near the beach and the Malecon, there are much better lodging options in PV. Our room was on the street side, 2nd floor and the traffic noise was deafening. The room was quite tiny. The pool was tiny and basically a wading pool...and on the roof; with no view. All areas were quite clean and the...

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Helpful?
3Thank rhoward48
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We appreciate the time you took to evaluate us. We would've loved for you to try our restaurant, our buffet is quite popular among our guests and we always get very good feedback. We remodeled a traditional Puerto Vallarta hotel so rooms are not as big as in other properties but they are cozy and clean. Glad you enjoyed our...

Reno, Nevada
Reviewed 6 February 2014

This hotel is in the center of Old Puerto Vallarta, it is very close to the beach, you can actually see the beach from the lobby! This hotel is walking distance to the Malecon and other great places to eat and shop. A supermarket is directly across the street. I would definitely consider staying at this hotel on my next...

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Helpful?
Thank sg300
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We are indeed very well located and we are mor than happy to read you'll be considering to stay with us! This is you home away from home and we'd love to have you back! Thank you!!

Nampa, Idaho
Reviewed 12 January 2014 via mobile

Stayed for a week and overall would have been a pleasant stay if not for the cockroach infestation. Pros: right in the heart of downtown with the malecon and many restaurants very nearby. The room was modern and wifi connection worked in the room the majority of time. Cons: Cockroaches in room. Infested our luggages and some made it back...

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Helpful?
1Thank Chicoz77
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We apologize for this major inconvenience. Please know we are doing everything in our power to solve the problem, which is not ours but our neighbor's. We try to keep it under control by fumigating as often as it is healthy to do so. We are glad to read you liked our location and our rooms. Thank you!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 

Additional Information about Hotel Portonovo Plaza

Address: Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €35 - €62 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Portonovo Plaza staff and other travellers.
15 questions
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Toronto, Canada
Joliet, Illinois
over a year ago
Trafalgar, Indiana
25 days ago

See all questions (15)

Questions? Get answers from Hotel Portonovo Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“IF you get a double ask to be moved to a matrimonial”
 of 5 bubbles 538clydem, 7 Apr 2016 | Read review
“Ask for a balcony room on Avenida Mexico unless you want to look at Hotel Pescador on the other side!”
 of 5 bubbles BeachBoHo, 25 Mar 2016 | Read review
“The beds were very comfortable and our room was somewhat quiet too!”
 of 5 bubbles jocelynej16, 17 Mar 2016 | Read review
“The least desirable rooms might be the ones facing the main street - Avenida Mexico”
 of 5 bubbles MisterEtraveller, 24 Feb 2016 | Read review
“Ask for the view from the window. Avoid the ones with the view on the middle of the building and air-condition system.”
 of 5 bubbles adamb2203, 27 Jan 2016 | Read review
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