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The Hacienda at Hilton Puerto Vallarta

Avenida Las Garzas 136 Zona Hotelera, Puerto Vallarta 48333 Mexico
Lowest prices for your stay
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Free cancellation until 29/07/22
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (420)
Dining (53)
Room & Suite (33)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Hacienda at Hilton Puerto Vallarta
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#64 of 159 hotels in Puerto Vallarta
Good to know
Languages Spoken
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid wifi
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Breakfast buffet
Snack bar
Poolside bar
Banquet room
Meeting rooms
Adults only
Baggage storage
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
VIP room facilities
Complimentary toiletries
Room types
Non-smoking rooms
279Reviews56Q+A54Room tips
Traveller rating
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Most Recent
GUADALUPE L wrote a review Jun 2022
1 contribution
This hotel is good and the food is really good. Whatever be aware that it doesn't have access to the beach and you need to be switching with the regular Hilton to go the beach and restaurants for breakfast for example. The view from the room is to the pool, none of the rooms have ocean view and this is something they don't tell you in advance. Since most of the good hotels in Mexico have ocean view, is disappointing to learn you won't have it when you are already there. If it's not important to you, it's a good option
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Date of stay: June 2022Trip type: Travelled as a couple
Maria Hall wrote a review Jun 2022
Mazatlan, Mexico9 contributions1 helpful vote
We had the greatest experience in this hotel. Since the first day, they gave us the room very early while we were having breakfast. The staff is very nice everywhere. At the office, at the restaurantes, the food abundant at the buffet, dinners were incredible with different options, Italian , French , Mexican. They check everyday the supply for the fridge , you can have sodas beers and water. The room was beautiful and big, a small terrace, great shower . We spent wonderful days , my husband very pleased for my birthday present. There is also a cafeteria where you can get some coffee and a piece of cake . We wanted a break from the city, we got relaxation and a good time.
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Date of stay: June 2022Trip type: Travelled as a couple
1 Helpful vote
patrick m wrote a review Jun 2022
9 contributions10 helpful votes
The food was very good for breakfast, the room was a nice great size. we did not use the private room pool as the water was too cold. The staff were all excellent. Location was great too and easy access to all that one needs.
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Date of stay: February 2022
1 Helpful vote
Patricia M wrote a review Jun 2022
1 contribution2 helpful votes
There was an error in our reservation. We paid to sunwing an extra amount to have a room with Seaview but the hotel does not have a Seaview. Upon our arrival to the hotel, we were given a room with a partial view of the pool. We spoke with the manager of the hotel to help us to find a solution. This person promised to called me the following day. He has never contacted me nor any employee of the hotel during my stay at this hotel. He lied to me. Although this is an error of sunwing, the service of the manager of this hotel is very bad. He could have called me the following day and not lied to me. Since this person has not contact me, I decided not to pursue and waste my time in dealing with this situation during my vacation. Be aware that you will not receive any help from this hotel, they will tell you that is not our problem. Very disappointed with customer services.
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Date of stay: May 2022
Room Tip: The hotel does not have Seaview
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1 Helpful vote
Jordan M wrote a review Jun 2022
Toronto, Ontario, Canada43 contributions12 helpful votes
I’m here now and I don’t know where to start because this whole establishment is an embarrassment. DO JOT BELIEVE THE PICTURES YOU SEE ONLINE AND THE REVIEWS HILTON HAS PAID FOR I’ll do point form so you don’t mess up and waste your holidays here 1)the food, oh the food. No flavour. Bland and frozen and microwaved. Even at the al a carte. I’m not a big eater but the portion sizes were made for a 15 pound child. I ordered from Uber multiple times because the food was actually horrendous . The room service is $8 a plate PLUs tip. THE BUFFET IS THE SAME FOOD EVERY SINGLE DAY!!!!!!!!! 2) noise. Random people screaming in the hallways banging on the doors at ALL HOURS OF THE NIGHT 3) staff is rude and stuck up. We tipped even when service was awful because we feel bad for the staff, but still received below average service 4) the beach is gross, rough and you’ll be harassed every 5 minutes to buy something (coke and weed was what we were being offered) when you try to go on a walk Overall the resort is trying to hardest to APPEAR as if it was a 5 star but it can’t mask its faults for too long after you check in. I’d advise you to stay the HELL- TON away from the HILTON!
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Date of stay: June 2022Trip type: Travelled with friends
2 Helpful votes
aizo n wrote a review Jun 2022
2 contributions1 helpful vote
Excellent service and the most courteous and friendly staff. Alejandro at the bar by the pool he is a great bartender with the most positive attitude and great personality. Little disappointed of the food quality. Overall I had a great time
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Date of stay: May 2022Trip type: Travelled on business
Hey-Airdrie wrote a review May 2022
Calgary91 contributions119 helpful votes
We picked this resort because it was a small adult resort, and the price was right at the time, which included the perks from the Hilton next door. The room (pool view on third floor) was exactly as shown on the web site. The bed was comfortable and room was lovely with a nice view of the pool. There are NO ocean views to my knowledge, This small resort does NOT have direct beach access, which I knew when we booked it, If you want to sit by the ocean you must go next door to the Hilton. Contrary to some reviews, this resort is very quiet and peaceful, at least when we were there. There is only one small buffet only open for breakfast and the lunch restaurant by the pool that has a very limited menu. (Good hamburgers). There is the Mexican A-la-Carte located above the buffet and the lunch restaurant becomes the Mediterranean A-la-Carte. All the other restaurants are again, next door at the Hilton. We found the food for the most part to be pretty good, (typical buffet food). There wasn’t any pool entertainment at the Hacienda, but I did see they did aqua size at the Hilton. The is a sushi roof-top bar at the Hilton, and we only discovered on our last day there was a rooftop bar at the Hacienda in the evening. We were a bit disappointed that we were unaware of it. Thursday is Mexican fiesta on the beach at the Hilton. From what I could tell there was no other evening entertainment, but I could be wrong. There are two pools at the Hacienda. The main pool is a bit louder during the day, and hard to find shade at times, but if you just want peace and quiet there is another pool that is partially under cover so it can be a bit cool. I could see there appears to be another restaurant above the pool but was closed at the time. The pool service was amazing and if you asked, the servers would even bring you lunch. Overall, it was a peaceful week except the massive crowds at the airport! . ' BTW, when I refer to the Hilton next door, its a very short walk, Oh another tip. Make sure you join the Hilton rewards membership before you arrive. (Free). If you show your Hilton reward number you get free wifi throughout the resort. Otherwise the wifi is only free in your room.
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Date of stay: April 2022
Sleep Quality
1 Helpful vote
Cynthia R wrote a review May 2022
Sahuarita, Arizona4 contributions1 helpful vote
Just came back from a 5 day 4 night stay at Hilton Hacienda. Was expecting so much more from a Hilton property. First they couldn't find my reservation ( I booked thru Hotels.com) after a 30 minute wait; low and behold there it was no apology offered from there I was sent one desk over to the Concierge to arrange our co-vid test, again absolutely zero customer service; he was very passive aggressive when I asked him if the resort had a shuttle to take us there; he replied No you have to pay for your own taxi. I said to him Hyatt & Fiesta Americana do in house testing I assumed this resort was right up there with them. Also made reservation for dinner at the Mexican La Catrina for the following night; no once did he inform us of there being a dress code. On Sunday I happened to go back into our room well after 1:30 pm noticed the room hadn't been cleaned, so I went back up to the lobby and asked if my room could get cleaned as a diabetic who suffers from quite a few extremely low sugar bouts it's imperative to have place to rest away from the sun. At 4:00 pm my room still wasn't cleaned and my glucose was at 45. Had to go demand for my room to be cleaned' only to be told vacant rooms take priority by the staff....wait what I'm paying well over $300.00 us dollars a night and I have to wait until the end for a clean more room; hire more staff!!!! Also being in a room that has it's own private pool I shouldn't have to call daily to ask for additional towels; it should automatically have been included with the room. The night we had our dinner reservation we were turned away at the restaurant because my boyfriend had a no sleeve top; t, I told her we were not made aware of any dress code!; this was done in front of other hotel guests, went back the following night no sooner where we seated when a party of 4 comes in in tank tops and shorts and they were taken to their table. Continually asked for the General Manager only to be told NO time and time again. All I was given was her email upon our departure; the entire staff runs with a don't give a damn attitude!!! Our room would only get fresh towels and the bed made nothing else not even the bath tub was cleaned. have stayed at Hyatt and Fiesta Americana in the past decided to try Hilton; NEVER AGAIN!!! Hotel also offers free Wi-Fi- no such luck was supposedly down from Friday until Monday
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Date of stay: May 2022
Sleep Quality
Room Tip: You don't get what you pay for!!
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1 Helpful vote
Shelley Y wrote a review May 2022
Kelowna, Canada11 contributions4 helpful votes
My husband and I stayed at the Hacienda side of the Hilton. Nice big room and lovely large bathroom with a walk in shower. Garden view out the North side. Loved the size of the resort, the food and drinks and especially the service. Great poolside service for lunch, snacks and drinks. We ate at 2 a la cartes, the French and Italian. Both were great. There is something for everyone at the Buffets. Awesome to have several breakfast buffets all with egg stations. Although there is no official nightly entertainment, having after dinner cocktails at La Serenata was fantastic. This is the rooftop lounge on the Hacienda side. Perfect drinks and service. I would definitely stay here again.
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Date of stay: May 2022Trip type: Travelled as a couple
3 Helpful votes
Christel Knoth wrote a review May 2022
Salt Spring Island, Canada6 contributions6 helpful votes
We went three years ago, when it was almost new. Coming back this year lots of things where broken or not working. Very sad how people treat there room. The Hilton Hotel have to put lots of maintenance in. But I have to say, when my partner got COVID, they where very kind to us.
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Complain about broken things, perhaps you get lucky.
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1 Helpful vote
US$239 - US$499 (Based on Average Rates for a Standard Room)
MexicoJaliscoPuerto Vallarta
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Frequently Asked Questions about The Hacienda at Hilton Puerto Vallarta
Which popular attractions are close to The Hacienda at Hilton Puerto Vallarta?
Nearby attractions include Playa Norte (0.3 km), Xtine (0.1 km), and Collage (0.2 km).
What are some of the property amenities at The Hacienda at Hilton Puerto Vallarta?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Hacienda at Hilton Puerto Vallarta?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Hacienda at Hilton Puerto Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to The Hacienda at Hilton Puerto Vallarta?
Conveniently located restaurants include Porfirio's Vallarta, Abbraccio Cucina Italiana, and Outback Steakhouse.
Are there opportunities to exercise at The Hacienda at Hilton Puerto Vallarta?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Hacienda at Hilton Puerto Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Hacienda at Hilton Puerto Vallarta?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Hacienda at Hilton Puerto Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Hacienda at Hilton Puerto Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.3 km).
Is The Hacienda at Hilton Puerto Vallarta accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.