We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Krystal Puerto Vallarta

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Krystal Puerto Vallarta
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,256 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 717: English reviews
Chicago, Illinois
Level Contributor
4 reviews
Reviewed 3 days ago NEW via mobile

We stayed here for a week in late November and weren't impressed. The whole place is very outdated, and the prices reflect that. You get what you pay for here. • WiFi doesn't work in the rooms (sometimes doesn't even work in the main areas), housekeeping is lacking, and the communication about information is lacking - for example they say... More 

Helpful?
Thank coinblock
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Coinblock , I really appreciate you taking some of your valuable time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas especially in which we can still improve our service levels aiming at a more pleasant stay for you. I am truly sorry about all the issues during your... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

The weather was amazing, the trip was free! I am not a 'princess traveler' expecting the world serving to me on a 'silver platter'. I absolutely love Cuba and Dominican..just my background for where I have travelled. The wifi was good even by the pool. Breakfast and coffee was good and strong. The food for lunch was mediocre...you do NOT... More 

Helpful?
2 Thank cahochi

Travellers are raving about these Puerto Vallarta hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

I stayed at Kristal Puerto Vallarta and let me start by saying Don't Let The Pictures Fool You!!!!! This place is old and outdated. We got the all inclusive 👎🏽, let me tell you is NOT WORTH IT!!! The buffet breakfast, lunch, and dinner is very simple and they don't really have much to choose from. There Dinner restaurant are... More 

Helpful?
5 Thank jose g
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Jose, I really appreciate you taking some of your valuable time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas especially in which we can still improve our service levels aiming at a more pleasant stay for you. I am truly sorry about all the issues during your stay;... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

Can't recommend it. I was prepared for the 'quaintness' and didn't mind the part time elevators so much. The part time restaurants on the other hand drove me insane. This on an all inclusive. Food was poor to average. Roberto (waiter) was great, when it was open, attentive and friendly, but housekeeping was useless and I had to complain to... More 

Helpful?
3 Thank Janice M
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Janice, I really appreciate you taking some of your valuable time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas especially in which we can still improve our service levels aiming at a more pleasant stay for you. I am truly sorry about all the issues during your stay;... More 

Wenatchee, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2016

This is a very large older complex. Our room was clean and i really can't complain. I would stay here again. The people were very friendly and the hotel is on the beach. Surrounding hotels are double and triple the price so this was great for us who were down for a wedding for a few days.

Helpful?
1 Thank kurtdavis85
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Kurtdavis85, I appreciate you took some of your time to share your comments and get feedback about your experience in your recent visit to Krystal Puerto Vallarta. Our commitment is and will be continue to offer memorable experiences for our guests at each visit. Thanks again for your comment and of course for recommend us, It would honor us... More 

Prescott Valley, Arizona
Level Contributor
71 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 October 2016

A screw up with the time share agency landed for of us at the Krystal. Upon arriving at the open air lobby, my first reaction was this may not be to bad. But after seeing the accommodations, I quickly changed my mine. Now, I understand this may not have been the resort decision, but it came from the time share... More 

Helpful?
2 Thank Rick C
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Hi Rick, First than all I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations. I wish you had decided to give us more time to show the true krystal service. I am more... More 

London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 October 2016

After reading all the reviews since I booked my holiday I was very skeptical that I had made the right choice. So I was pleasantly surprised in a good way. Check in was a breeze, no issues at all. Our room was a superior one and it was like a suite with our own court yard and pool. The air... More 

Helpful?
3 Thank Susan F
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Hi Susan, I appreciate you took some of your time to share your comments and get feedback about your experience in your recent visit to Krystal Puerto Vallarta. Our commitment is and will be continue to offer memorable experiences for our guests at each visit, and we pretty please know that we achieved our goal with you. Thank you for... More 

Lafayette, California
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 October 2016

We have stayed at the Krystal three times now. We come during low season so that we are not inundated with US travelers and can speak Spanish as much as possible. The Krystal is wonderful and because it is a little older, we feel that we are truly in Mexico and not a Club Med.The rooms are very clean. The... More 

Helpful?
Thank Gnarlita
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Hi Gnarlita, Thank you for your visit and for taking the time to share feedback on your stay with us. So happy that you enjoyed our facilities,We strive to offer unique, friendly and personalized service, which is the hallmark of our success. Please visit us again; we’d love to welcome you back, in this home Krystal Puerto Vallarta More 

Sidney, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 October 2016

We arrived hungry after travelling all day to discover that the buffet was closed that day (we were NOT informed of this when we checked in!) - due to rain the day before?!? The open snack bar near the beach was disgusting - birds all over the dirty plates, nothing edible. We tried to get a drink at the bar,... More 

Helpful?
3 Thank MrsJJJones
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2016

If i could rate this 0 starts I would. I too was a victim of Southwest Flight 109, after they cancelled our flight home due to mechanical issues. SW decided to put the entire plane at this outdated and shady place. The lobby was the nicest ares of the hotel, after check-in the horror show began. Upon getting our keys... More 

Helpful?
2 Thank Ken B
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Hi Ken, First of all for us is gratifying to know that arrived safely to your destination appreciate your comments and we express the following due to the emergency occurred with flight cancellation and received with great pleasure, regret not having lived up to its expectations, for us it is important that all our guests can enjoy pleasurable experiences, Puerto... More 

1,036 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (702)
Viewed
Pool/Beach Area (148)
Viewed
Dining (36)
Viewed
Hotel & Grounds (119)
Viewed
View from Room (44)
Viewed
Room/Suite (98)
Viewed
Business Centre/Function Rooms (3)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (21)
Viewed
Other (229)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (310)
Viewed
Amenities (32)
Viewed
Beach (38)
Viewed
Garden Pools (8)
Viewed
Grand Tower Pools (5)
Viewed
Main Pool Deck (34)
Viewed
Dining (50)
Viewed
Standard King Room (77)
Viewed
The Hotel (66)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (1)
Viewed
Dining (4)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puerto Vallarta hotels
5.4 km away
Los Arcos Suites
Los Arcos Suites
#23 of 126 in Puerto Vallarta
436 reviews
5.4 km away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#26 of 126 in Puerto Vallarta
2,125 reviews
0.1 km away
Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Me...
#33 of 126 in Puerto Vallarta
1,192 reviews
Show Prices
Show Prices
Show Prices
5.4 km away
Hotel Casa Dona Susana
Hotel Casa Dona Susana
#20 of 126 in Puerto Vallarta
642 reviews
0.3 km away
Crown Paradise Club Puerto Vallarta
Crown Paradise Club Puerto Valla...
#52 of 126 in Puerto Vallarta
1,442 reviews
0.2 km away
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
#31 of 126 in Puerto Vallarta
2,148 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 

Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €80 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Travelocity, Hotels.com, Priceline and Orbitz so you can book your Krystal Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#27 Top resorts Hotel in Puerto Vallarta
#47 On the Beach Hotel in Puerto Vallarta
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Krystal Puerto Vallarta staff and other travellers.
30 questions
Ask a question
Comox, Canada

See all questions (30)

Questions? Get answers from Krystal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dot stay at this Hotel, there are way better places and better prices at other hotels by the strip with ocean view.”
 of 5 bubbles C3059REjoseg, 28 Nov 2016 | Read review
“Ocean view would be great!”
 of 5 bubbles kurtdavis85, 28 Oct 2016 | Read review
“The superior room is great it is big and you have a separate sitting room and your own pool.”
 of 5 bubbles susanfG7425JL, 18 Oct 2016 | Read review
“Ocean views provide the sound of the surf to lull one to sleep.”
 of 5 bubbles Gnarlita, 14 Oct 2016 | Read review
“Would not go back, so couldn't say.”
 of 5 bubbles MrsJJJones, 13 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay