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Krystal Puerto Vallarta

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Krystal Puerto Vallarta
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1,314 Reviews from our TripAdvisor Community

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Showing 731: English reviews
Farmington, Utah
Reviewed 3 days ago NEW

We had a room 9131 with a balcony looking at the beach and the Pacific ocean. Gabriela, our cleaner is very cheerful and efficient. All the staff is helpful. Mary, our concierge is extremely knowledgeable and helpful. (As are the other concierges.) The hotel is in Puerto Vallarta unlike Cancun which is outside of the city itself It is an...

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Helpful?
Thank wkartchner
Las Vegas, Nevada
Reviewed 4 days ago NEW

We have been going to the Krystal since the mid 1990's. We have stayed in the hotel and also in the timeshares. We own timeshares at the Krystal, as do our children. The service and hospitality has always been excellent. The staff is very accommodating, helpful, and gracious. The staff has always tries to help out whenever they can. ....

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Helpful?
Thank bartosgrandkids
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Bartosgrndkids, Thank you very much for your excellent comments and high recommendations on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have enjoyed your holidays fully and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We...

Reviewed 1 week ago via mobile

We went to this excellent resort for New Years as a honeymoon trip. The lower rise and the rooms have a authethic Mexican feel and are clean and the ocean view from the balcony was superb. The food and drink were excellent, make sure you try a Vallarta Sunset at the bar. The staff were friendly and helpful. The pool...

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Helpful?
1Thank Jared H
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Jared H, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to...

Amherstburg, Canada
Reviewed 1 week ago

We are visiting for the winter so trying out some new places each week. This is close to our resort - ICON Vallarta so tonight we went for dinner. I had one of the best burgers I have ever had - well done, cheese, bacon & pineapple - excellent. Jon had the chicken fajitas and said they were very good...

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Helpful?
Thank Shirley H
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Shirley H, We really appreciate your excellent comments and high recommendations on our food. Thank you for your visit and for encouraging us with your compliments. Thank you for your valuable recommendation. Please come back soon. We will be happy to welcome you in any of our restaurants, in this house of Krystal Puerto Vallarta.

Astoria, Oregon
Reviewed 1 week ago

Our villa is clean. The beds are good. Great pool and beach. close to down town and stores. The help is very kind and helpful. The waitstaff is great. They work hard and no complains. I would like to see the grownup pool for the grownups and the kiddie pool for the kids they have a great pool for them....

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Helpful?
Thank peggyziak
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Peggyziak, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to welcome...

Reviewed 1 week ago via mobile

The staff were very accommodating. Entertainment was fun with Tom and Jerry. Really liked Yoga and Water Aerobics. Could have more A LA Carte Restaurant choices for All-inclusive. Not crowded and no Lineups at Bar.

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Helpful?
1Thank Monica O
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Monica O, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to...

Saskatoon, Canada
Reviewed 1 week ago

It was good to stay for 1 week. The food was good, and all staff very friendly, especially all waiters. They were very friendly and quick. We appreciate the services of Enrique, and Pablo, and all of the others as well. the beach is very nice, and there are many activities. The building is a bit old, but very neat...

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1Thank hbk712
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear HBK712, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to welcome...

Reviewed 2 weeks ago via mobile

I'll definitely go back to the Krystal. Perfectly fine room, clean, bright, in the beach, beautiful views. The food is delicious and authentic Mexican fair. Super great breakfasts. Burgers were so good at the beach/pool bar. Lots of food anytime you want. The Christmas Eve dinner was exceptional!! Everything you would imagine from home, turkey and dressing but then also...

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Helpful?
3Thank Sue S
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Sue, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to welcome...

Nanaimo, Canada
Reviewed 2 weeks ago via mobile

This hotel is an all inclusive right on the beach. The food is just ok, nothing special. In all my travels, I have never been in a hotel that uses foam chip pillows on the bed. Everything about the room is low budget and I would not stay here again.

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Helpful?
3Thank Lora T
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Lora, Thank you very much for your recent visit. We regret that our service has not been to your liking. Thank you for your comments, which are very valuable to improve in all aspects. I hope you give us a second chance to receive you again in this house Krystal Puerto Vallarta

Peru, Indiana
Reviewed 2 weeks ago via mobile

We stayed a week at the resort through a friend's timeshare. Our room was huge and overlooked a pretty garden below. Just a short walk through the resort and we were on the beach! We were a little disappointed that the water was rough in that area and swimming was not allowed on a couple days. BUT the beach was...

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Helpful?
2Thank Shannon B
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Shannon, Thank you very much for your visit and for sharing your comments about your stay. We are glad to know that you enjoyed the extraordinary service of our staff as well as our facilities. We will be happy to welcome you again and offer you a pleasant stay once again.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 

Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €95 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Travelocity so you can book your Krystal Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#25 Top resorts Hotel in Puerto Vallarta
#45 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Puerto Vallarta staff and other travellers.
35 questions
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Questions? Get answers from Krystal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view”
 of 5 bubbles 32ShirleyH, 14 Jan 2017 | Read review
“The ocean front rooms are great. But the hotel rooms are all nice.”
 of 5 bubbles peggyziak, 13 Jan 2017 | Read review
“Hotel is very quiet at night, and listening to the surf at night is so relaxing!”
 of 5 bubbles shannonkathy, 28 Dec 2016 | Read review
“Beach view”
 of 5 bubbles 937janinet, 26 Dec 2016 | Read review
“Try to one without mold.”
 of 5 bubbles ginvs, 21 Dec 2016 | Read review
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