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Sunscape Puerto Vallarta Resort & Spa

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Blvd. Francisco Medina Ascencio Km. 3.5 S/N Zona Hotelera Norte, Puerto Vallarta 48333 Mexico
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US$207
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Free cancellation until 15/07/22
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 159 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Kids stay free
Parking
Paid internet
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Bay View
Languages Spoken
Spanish
4880Reviews791Q+A100Room tips
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MaryvCali wrote a review 3 Jul
Oakland, California131 contributions65 helpful votes
+1
Staff is friendly and amazing! Location is great. If your looking for a glamorous hotel this is not for you. However, if your okay with a more lively hotel with lots of kids and locals this is the place to be. Pros: Staff is super friendly! Concierge Roger and Juan are both amazing and will help you find anything you need - even a lost phone in taxi cab. Miguel at the breakfast restaurant and Eduardo at the bar are amazing! All staff is friendly wish I could name them all. Entertainment staff is amazing and keeps the place fun! There is something for everyone. Atmosphere is lively and fun. Location location location! You are right next door to the the mall and several restaurants if you choose to eat out. Cons: needs maintenance! place is getting old and falling apart a little. Our door frame was breaking. Our neighbors balcony roof caved in. Pool tiles coming off. The regular rooms are pretty small if you need space upgrade to a junior suite - they are a lot more spacious. No ice cream! Super dumb rules: They make men wear a sleeved shirt at the beach restaurant - no tank tops. No food allowed at the pool. Although the place needs some maintenance, we always have a good time here. Good for families and groups.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Men always have a shirt with a sleeve with you. Get up early to save a spot at the pool.
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Jair Salazar wrote a review 2 Jul
1 contribution
I really like the rooms and the beach and the activities and the people that work here and I was to meet this one worker Karen and was able to know her and playing with her on one of the activities and it was really fun
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Date of stay: July 2022Trip type: Travelled with family
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Kuro P wrote a review 2 Jul
1 contribution
This resort is a great place to be at during the summer. Fun. And great customer service. The place feels really relaxing and calming to be at. The food is great as well and there is plenty of it. It's worth the time and money to come visit and would definitely come again... Wait i already did! Also. Thanks to Karen in the core zone for being a cool person to play with at pool. Sure she didn't know how to play much but hey. Was still fun! -Anthony Salazar
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Date of stay: July 2022Trip type: Travelled with family
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Mert S. wrote a review Jun 2022
1 contribution
I had a lot of fun staying there. Staff members, pools, and drinks were better than I expected. Also, the gym is really good, especially the head coach of the gym. He makes the gym a better place with his positive energy. Everything was amazing.
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Date of stay: June 2022Trip type: Travelled with family
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Kim89144 wrote a review Jun 2022
Las Vegas, Nevada19 contributions8 helpful votes
I am writing this review because I am hoping I can save just one of you who are reading this review the stress, trouble, expense and disgust of staying here. This was our first time in Puerto Vallarta. I did hours and hours of research trying to find a nice place for me, my husband our 9yo, and another room for my mom and dad. The reviews for this place were great and the pictures made it look really nice. I also trusted it because it is an AMR resort and we often stay at Dreams resorts in Cancun, which are AMR resorts. We booked the Sun Club upgraded rooms. This was perhaps the most disgusting hotel I’ve ever checked in to and we travel a lot. The reviews that are positive must be either made up or paid reviews because there is no way that anyone could come out of this place happy. DO NOT stay here. I literally cried. It was so bad that we ended up booking Dreams Vallarta just up the street, paid any enormous amount of money to upgrade last minute to that hotel, and we were charged three nights for each room at Sunscape, even though we only stayed the first night. I didn’t want to stay the first night but had to because by the time we got to the hotel and realized how gross it was it was too late to make a change. We spent hours talking to the lead reservation person at Sunscape and also trying to get a reservation at Dreams Vallarta. The Sun Club room, where you have private check in and upgraded alcohol, was dirty and downright ugly. The toilets had brown water in them. The upgraded alcohol vodka was Absolute. We feared right away by the look of this room that we were in trouble. This room is supposed to be a benefit of having paying for an upgraded room so it should have been really nice. The man who checked us in took us to look at different rooms to see which one we wanted to stay in. That was the first indication we were in trouble because never do they take you around to look at different rooms to decide which one you want. We went back to the reservation desk and I told him, “I mean no disrespect because I know this is where you work, but this is not at all what we were expecting and I’m really upset about it.“ I told him we booked this place because I thought that because it was an AMR resort and we usually stay at dreams resorts in Cancun that we could trust this place would be nice. He said he totally understood why we were disappointed. He said, here is Dreams (holding one hand high) and here is Sunscape (holding the other hand low). This must be something that is very common because we literally had two other workers do the exact same thing. After checking into our rooms, I pulled back the bedsheets and they were dirty. I asked for an extra set of sheets and they had stains on them. The bathroom was gross, my son walked barefoot on the floor for just a minute and his feet were dirty. It was just old and gross. I went back to find the guy who checked us in. He asked what he could do to make us happy and I told him that I was so upset that if we could not move to a different hotel, I would rather get on a plane and leave to go back home than stay there. He said he would do what he could to help us out. He told us that we would have to pay for the one night that we stay there but they would reimburse the other six nights. That did not happen. We were charged the night we stayed and an additional two nights penalty for each room. There were so many people everywhere. And there were so many people in the swimming pool that I would not let my son go in it. The water was murky and disgusting. You have to check out and return pool towels and then you can’t even wear one around yourself to go back to your room. We learned from the guy who checked us in that they sell day passes to locals and that is why they were so crowded. That is absolutely not OK! You don’t pay that kind of money for an all inclusive resort to have people from the outside pay a very small fee to come eat, drink and swim for the day. And it’s not safe. The hotel and the grounds were dirty. The floors were wet and sandy everywhere because there were so many people. I tried to take a drink in a plastic cup to the elevator and was stopped by a worker who made me pour it into a different plastic cup. Only very few workers spoke English. I tried to take my son to the kids club but to see what activities were going on. There were three girls working in there and not one of them understood what I was asking when I asked, “what time do you close?“ This should be a very basic question people ask and they should have been able to respond. They asked a 10yo girl who was in the kids club to come out and translate. There is no way I could put my son in a kids club where they don’t speak any English. The bartenders, waiters and other staff did not speak English either. The only English-speaking staff we found was the guy who checked us in, and two other workers. We ate dinner at a place called Tiki Taco. It was 9,000,000° in there. It was so hot I thought my son was going to pass out from heat exhaustion. This is not a joke. They had one air conditioning unit on the ceiling. It was completely unfair to the workers in there and it was just disgusting. Not only that, the food was bad. They had beef and pork tacos. No chicken. My husband ordered an iced tea. They brought him a glass of ice water and a green tea tea bag. The morning buffet was probably our best experience. It was in a nice location and the food was okay. I cannot stress enough how bad this experience was. This mistake cost several thousands of dollars, an insane amount of stress, a lost day of vacation, and complete disappointment. We felt incredibly unsafe. There were so many people everywhere and people could literally just walk up to the front of the hotel, through the lobby and access elevators and the other areas of the hotel. The hotel room doors also did not close all the way. You had to very tightly h them closed in order to get them to lock, and the chain lock at the top of the door was broken. Needless to say we did not sleep for fear someone would enter our room, especially because it was literally open to outsiders.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Avoid every single part of this hotel
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1 Helpful vote
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Cris G wrote a review Jun 2022
1 contribution
It was really fun Karen and Abril at the teens section were really nice and helpful the food was good specially the hamburgers. The pool was fun and lots of activities so you never get bored overall a great experience.
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Date of stay: June 2022Trip type: Travelled with family
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Angel N wrote a review Jun 2022
1 contribution
It's really beautiful and i had a lot of fun. Abril,and Karen were very helpful and nice. i had an amazing view from my room and the pool was a lot of fun. i really enjoyed the food that was served...
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Date of stay: June 2022Trip type: Travelled with family
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Antonio R wrote a review Jun 2022
Slippery Rock, Pennsylvania6 contributions
We had a studio on the 17th floor oceanfront with two small queen beds and a pull out couch. Coldest we could get the temperature was 73 degrees. Not comfortable sleeping. Some of the restaurant/snack bars were no longer there, bars closed early except the main bar. Lines to eat (since venues were closed) were long most the time. They had a "food truck" at lunch time and although we had paid the all-inclusive fees the menu was limited to dogs, burgers fries and nachos.
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Date of stay: June 2022
Location
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Susan M wrote a review Jun 2022
1 contribution1 helpful vote
I wanted to love this resort-I truly did but sadly as the stay went on, that was not to be. First, the good-the location is amazing and close to everything and the beach has a roped-off swimming area making it easy and safe to be in the ocean. For the most part, the employees are very friendly but English is extremely limited including most of the managers not being able to communicate and that could have been part of the issues. Now for the rest. The food is basically inedible and handled and prepared without basic safety protocols including no gloves. It is limited at best and can't be taken to your room or anywhere else. The main buffet has one table that doesn't require accessing stairs and the line is always long. If you have any kind of mobility issues this is definitely not the place for you. There are stairs everywhere and ramps if you can find them are few and far between. In fact, to access the lobby there is a long flight of stairs (although on the last day someone showed me there was a wheelchair life but for leg immobility, not a practical option ) There is only one accessible access to the pool which was a ramp and a few steps and a handrail but it seems as though that is the children's play area while their parents sit on the stools there and no one will move and the security people even though I saw several people with walkers and wheelchairs ask to get into the pool nothing was done and they gave up. There is a roped-off area at the other end of the pool for kids but you can't see the rope making it easy to trip over it. The water play area for kids is old, worn down and very dated, and not well taken care of. Chairs are filled around the pool by 8 or 9 in the morning and the "roped off" area on the beach doesn't seem to stop the vendors as they come up to you over and over again shouting at you and ofter right to your chair. I had no working phone at all and went to the lobby 4 or 5 times the first two days and always got the same response "We are sorry for the inconvenience we will immediately have it fixed here's my extension to call me if there are any other issues" Again -no working phone so I can't call. At the end of day two and after many more trips to the lobby they brought a new phone but it still did not work which I am sure was due to the wiring as there was construction going on from early in the morning until late at night. I had NO WORKING PHONE THE ENTIRE STAY-a hazard and a danger had there been an emergency which also meant I couldn't call to try the room service-which was limited at best and that's being generous. Everyone I tried to talk to had the same responses-"Call my extension and we will fix the issues" I tried to get water to drink which is supposed to be readily available and kept leaving notes that I did not drink the soda or the beer and apparently that was code for leave extra soda and beer but no water. I went down to the lobby-again only accessible by stairs and they said I could ask at the cafe for water but the cafe tried to charge me-it's an all-inclusive resort so why am I being charged? It is called Resort and Spa but there is NO SPA. There is a small shop to get your nails done but that's it-no other spa to speak of although there was a place on the beach if you wanted a massage again with the vendors all around. The electricity was out several times again I think due to the ongoing construction as it was only our building and there is no designated elevator for hotel staff with large bins of for example towels or house cleaning carts making it lengthy waits to try to get an elevator to go downstairs sometimes taking upwards of 30 minutes. When I checked out, there was no place to leave my luggage so as I was trying to drag it up the stairs instead of being offered to help the 3 men who were sitting at the concierge desk talking and doing nothing sat and laughed, mocked me and basically humiliated me. I have stayed at over 2 dozen resorts in this area over the past year or two and never experienced anything like this. If you're looking for a truly family-friendly, or just a great resort to stay at and relax, look elsewhere. I only wish I had read all the other reviews before picking this as there are many of the same issues brought up over and over again
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Date of stay: June 2022
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Lloyd H wrote a review Jun 2022
Boring, Oregon11 contributions4 helpful votes
We had a wonderful time and it was a beautiful location. It was well located to do other activities outside of the ones offered at the resort. The food was very good and the staff was excellent. We will return to this location again
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Review collected in partnership with this hotel
Date of stay: June 2022
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PRICE RANGE
US$171 - US$308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn puerto vallarta hotel puerto vallarta, puerto vallarta holiday inn, holiday inn puerto vallarta mexico
FORMERLY KNOWN AS
Holiday Inn Resort Puerto Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
340
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Frequently Asked Questions about Sunscape Puerto Vallarta Resort & Spa
Which popular attractions are close to Sunscape Puerto Vallarta Resort & Spa?
Nearby attractions include Bay of Banderas (0.3 km), La Isla Puerto Vallarta (0.1 km), and Cinepolis VIP La Isla (0.3 km).
What are some of the property amenities at Sunscape Puerto Vallarta Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Puerto Vallarta Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Puerto Vallarta Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Puerto Vallarta Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Puerto Vallarta Resort & Spa?
Conveniently located restaurants include Porfirio's Vallarta, La Leche, and Asador La Vaca Argentina.
Are there opportunities to exercise at Sunscape Puerto Vallarta Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sunscape Puerto Vallarta Resort & Spa have airport transportation?
Yes, Sunscape Puerto Vallarta Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunscape Puerto Vallarta Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunscape Puerto Vallarta Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sunscape Puerto Vallarta Resort & Spa?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.3 km).