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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
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858 Reviews from our TripAdvisor Community

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Showing 526: English reviews
Reviewed yesterday NEWvia mobile

So... we had an interesting time at Sunscape. We knew going in that it wasn't going to be super luxurious given that it was fairly cheap, but we figured we would try it anyways. When we got there, they gave us the wrong room. We booked a king, they gave us a double. Then, they couldn't get us into the...

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Thank Andrew A
Reviewed yesterday NEWvia mobile

This was the best Mexico trip I have ever taken! The food was wonderful and the staff made every single day a treasure. We were greeted by Elizabeth at the front desk when we arrived and she made us feel so welcome. Cesar (waiter by pool), Bernardo (bartender), Hector (bartender), and all the other entertainment/bar/restaurant staff were incredible. We had...

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1Thank Jessi L
Reviewed yesterday NEWvia mobile

Super awesome time. Service was great, prices were decent at and weather was fantastic. Lots of activities to do, kids have their own club to be in during the day so it keeps the shenanigans to a minimal.

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1Thank Ethan P
Reviewed yesterday NEWvia mobile

Great views of the beautiful city of Puerto Vallarta, and the ocean. Resort is clean and well kept. Extremely knowledgeable and accommodating staff at the front desk greet with a smile every time. Weather was fantastic for our stay, laying by the pool was definitely a highlight! The entertainment team were always there to provide a good time, day and...

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1Thank Karl T
Reviewed yesterday NEWvia mobile

My husband karl and I have really enjoyed our stay here. Our first impression was brilliant! Elizabeth greeted us with a very warm welcome and provided us with champaign in our room to celebrate our honeymoon. The room was wonderful, just as advertised, bright, clean and spacious with breathtaking views. The food in all of the restaurants has been fantastic...

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1Thank Amy-Lu A
Minneapolis, Minnesota
Reviewed yesterday NEW

Just returned from a 5 night all inclusive stay at Sunscape. Had a great time! Went with a group of 14 (9 adults and 5 kids aged 6-13). This was a really great place to stay with family/friends. Service was excellent, very friendly and accommodating! Views were amazing with mountains/hills in the backdrop and the city nestled in the bay....

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1Thank MNSweetPea_13
Minneapolis, Minnesota
Reviewed 2 days ago NEW

This is bot the greatest place. It is an older property. It was formerly The Holiday Inn, but Sunscape took it over last year. We have stayed here many times when it was a Holiday Inn. It was better when It was a Holiday Inn. It is now an All Inclusive property. The food is adequate, not great. There are...

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Thank genrlphil
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Gen, Thank you for sharing your comments with us! We really appreciate all your feedback since it helps us to boost our opportunities areas and continue giving better experiences to all of our guests. We sincerely apologize if we didn't fulfill your expectations. We look forward to give an unforgettable vacation to guests that seek an All Inclusive resort,...

Saskatoon, Canada
Reviewed 2 days ago NEW

Excited to be coming back to Sunscapes Jan 23rd 2017 !! This is going to be our 8th time at this location , used to be the Holiday Inn and since Sunscapes have taken over we were so pleased at the changes we saw last year , I'm sure we will see more this trip . I will let you...

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Thank DianeRoach
Niagara-on-the-Lake, Canada
Reviewed 2 days ago NEW

Booked last minute for myself and hubby, January 7-14 approx $2400cdn Hotel is situated approx 10 mins from airport and 10 from old town. Very clean and room was very nicely appointed with walkin glass shower stall and new bathroom fixtures. Lovely balcony with view of ocean. Staff were really nice and very accommodating. Food was good, if a tad...

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Thank Lynette B
Chicago, Illinois
Reviewed 2 days ago NEW

Just got back from the Sunscape and I am assuming the negative reviews are old. I will give both sides of the coin for everyone here: Pros: *AMAZING fresh food, nothing was bad, *Drinks were not top shelf but had a few top shelf brands, if you asked they gave them to you, and plenty strong too. *Staff was very...

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Thank chitowntink

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €156 - €383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#32 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
221 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the side away from the pool (9th floor). Nice views on both side but may be noisier on pool side.”
 of 5 bubbles MNSweetPea_13, 18 Jan 2017 | Read review
“If you still decide to come to this property, ask for a room on the higher levels, with an ocean view. The view is wonderful”
 of 5 bubbles genrlphil, 17 Jan 2017 | Read review
“We were on the side of the hotel away from pool and outdoor activities”
 of 5 bubbles LizzieDB12, 17 Jan 2017 | Read review
“Beach was the only positive thing about the hotel”
 of 5 bubbles MLFCDT, 16 Jan 2017 | Read review
“For the best ocean view, choose a room with a higher number, for example, 822 as opposed to 802.”
 of 5 bubbles 970sharont, 15 Jan 2017 | Read review
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