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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
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983 Reviews from our TripAdvisor Community

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Showing 637: English reviews
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Mankato, Minnesota
Reviewed yesterday NEWvia mobile

Booked with apple. Room on the 9th floor view is great. We are not beer or soda drinkers we asked to have that replaced with water it was done immediately great service and it is only Tuesday. Food is good as we are in Mexico we try to eat as much Mexican food as possible but here it is just...

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Helpful?
1Thank jnbflem
Elizabeth
Reviewed yesterday NEW

We booked this trip and hotel after researching and reading many reviews. Any reservations about this resort, including some negative reviews were immediately unfounded. The warm greeting, the fast check-in, the welcome we fest was great. (Could go without the push on time shares). Our room was ready, clean fully stocked with mini bar refreshments, plenty of soft plush towels....

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Helpful?
1Thank David R
Reviewed 2 days ago NEW

I loved Sunscape! We had a room on the 11th floor with an amazing view and balcony. The pool and beach area were perfect, and the entertainment team made it so fun to hang out at the pool all day! Shoutout to Mavi, Eduardo, and Christian for keeping things fresh. They were so much fun! 10/10 would definitely come back.

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Helpful?
Thank Cali M
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Cali, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa to be part of your vacation. We really appreciate all your feedback. It makes us very happy to read that you loved your room and that our Entertainment staff provided you a fantastic time! Be sure that Mavi, Eduardo and Christian will receive your positive comments! Please feel...

vancouver
Reviewed 3 days ago NEW

Good moderate hotel. As soon as you walk in you feel welcomed! The rooms are decent and clean. I think most of them would all have a decent view. The evening shows as not big productions but still pretty decent for a hotel close to downtown distractions. The food is great. Really liked the grill by the pool, 24 hour...

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Helpful?
Thank jamaical
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Jamaical, Thank you so much for your review! I assure you that in Sunscape Puerto Vallarta Resort & Spa we are very proud for guest with experiences like yours. We are joyful to read that you felt welcomed as soon as you arrived and that you loved our food, specially our Coco Cafe and Italian Restaurant. We thank you...

Detroit, Michigan, United States
Reviewed 3 days ago NEW

Hola , coming from a 20 + year All Inclusive traveler , I've seen it all good & bad . In a nutshell let me say this Sunscape was a very good mid range priced resort quite a bang for the buck , first I will list pros ~~ Service was excellenta " Ana Tiont at front desk was very...

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Helpful?
Thank Rob S
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Rob, We want to thank you for choosing us to be part of your vacation and for sharing your comments with us! We feel very happy to read that our service was excellent, and that our pool, beach and food were of your satisfaction. We will give your recognition to Ana so she knows that her job is highly...

Penticton, Canada
Reviewed 3 days ago NEW

First the good, this hotel is in a great location, it has a great beach area and it was clean. The staff here specifically the entertainment and some of the restaurant staff made up for some of the bad. Thank you to Cesar in the restaurant, and Eduardo in entertainment. Now the Bad we (2 couples) booked this trip together...

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Helpful?
Thank Brian S
Colorado
Reviewed 3 days ago NEW

This is a very nice hotel. I have stayed at several AMResorts - that is the chain that owns Sunscape. The company does a fabulous job - whether you are staying at Sunscape - which is the lower end of the chain - or Secrets which is on the upper end of the chain. Sunscape Puerto Vallarta was very clean...

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Helpful?
Thank TravelByDotty
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, It is great to read your experience, thank you very much for sharing with us! We feel very proud to know that you had an excellent vacation in our resort. We love to know that you enjoyed the friendly staff and cleanliness of the hotel. We cannot thank you enough for recommending us and please remember that you...

Laval, Canada
Reviewed 3 days ago NEW

We have spent a great week at the Sunscape Vallarta from january 27 to february 3 2017. Everything was very nice. The weather has been great, sunshine all week long! Our room (1041) with ocean front was Super!!! We eat very well, the food was very very good, specially at the italian Da Mario restaurant! I would like to say...

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Helpful?
Thank johanneconst
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Johann, Thank you so much for sharing your review on your recent stay in our resort! It makes us very happy to read that you had a great week with us and that you specially enjoyed from the excellent staff and delicious Da Mario restaurant. we are so grateful for remembering and recognizing the work of our members and...

Green Bay, Wisconsin
Reviewed 4 days ago NEW

Smaller resort. Consists of 2 main buildings. The 9 story or shorter building has the newer remodeled rooms consisting of 2 beds which they claim are Queen beds but are really double beds. They say you are being upgraded to a Junior Suite and then put in the larger, older building which is okay. This has the same 2 beds...

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Helpful?
Thank CJ2ME
Sunscape P, Guest Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear CJ2ME, We thank you so much for writing us your review. It is a delight to know that you enjoyed your holidays with us. Feel free to contact us at any time and we hope to see you again soon! Best Regards Alexia Jacohinde Econcierge and social media manager. Puerto Vallarta, México.

Green Bay, Wisconsin
Reviewed 4 days ago NEW

Our room was very clean, amazing view, mini fridge fully stocked. Food was better than expected, better than any other all inclusive that I've been to. I have never eaten so much. Staff really does go out of their way to make sure that your vacation is amazing. The staff in Tiki Taco are beyond fantastic! One minor compliant, not...

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Helpful?
2Thank ScubaDiver75
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, We love to read experiences like yours! Thank you so much for sharing your review and for choosing our property to spend your vacation. We are so happy to know that you really liked your room, the food and our passionate staff. Thank you for letting us know your observation and we have shared it with the involved...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €150 - €397 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Priceline and Hotels.com so you can book your Sunscape Puerto Vallarta Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#22 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
268 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“any view was awesome”
 of 5 bubbles X4373WXdavidr, 21 Feb 2017 | Read review
“Well taking the deluxe ocean view didn't help me so not much help here.”
  • no place to unpack or put luggage
  • in need of repairs
  • Large suite but could use somewhere to unpack
  • only place to hang a wet towel
  • for size of room very small bathroom
 of 5 bubbles BrianS891, 19 Feb 2017 | Read review
“Most rooms have an ocean view. If you upgrade you will get a fabulous view - there are even penthouse rooms.”
 of 5 bubbles TravelByDotty, 19 Feb 2017 | Read review
“Rooms in newer building on a higher level have nicer views.”
 of 5 bubbles CJ2ME, 18 Feb 2017 | Read review
“I had 2 rooms and both were very good 3rd floor and 17th floor”
 of 5 bubbles dwdavy66, 18 Feb 2017 | Read review
5 of 5