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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
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1,101 Reviews from our TripAdvisor Community

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Showing 732: English reviews
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Reviewed yesterday NEW

My daughter and I had an amazing time at Sunscape. We had a couple small glitches with wrong room for the first couple days but it was fixed by day 3. We travelled with WestJet Vacations and the rep took a bit of time to talk to the hotel. I had tried to change the room at the front desk...

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Helpful?
Thank Lisa A
Saint Cloud, Minnesota
Reviewed yesterday NEW

Would recommend to stay here. Overall great value for food and drinks included. Pool area and overall hotel was kept very clean. Employees were very helpful and nice. Felt safe around resort and always had something to do. Really liked having events during the day and evening to participate in. Would come back in the future.

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Thank Tracy B
Reviewed yesterday NEWvia mobile

Still at the resort and writing this! We booked this trip with other couples and couldn't be more disappointed. I have been to numerous resorts around Mexico and the experience has always been welcoming. The front desk staff and service staff are not helpful or friendly. Most of the time, we ended up waiting to get a drink for 30...

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Thank Joseph M
Wauwatosa, Wisconsin
Reviewed 2 days ago NEW

My wife and I spent a week at Sunscape at the end of February. What a fun place !! Super staff coupled with delicious food, great drinks and a great pool/ beach made for a perfect winter getaway. This was our first all inclusive and it certainly won't be our last. Sunscape is an older property, which was fine by...

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Thank meetoo222
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest we are so happy that you had some sunsational vacation here in vallarta in our resort Sunscape. thank you for all your comments they are always very helpful . we can't wait to see you again best regards

Reviewed 2 days ago NEW

4 of us here. Nice pool, good bartenders. Buffet is so so. Not consistent & frequently out of some of the dishes. The Mexican resturant is good, but Julio & Caesar at the Italian resturant are the beat as is the food. The massage on the beach is money well spent. Around $80 US for an hour Swedish with Azalea...

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Helpful?
Thank Dawn S
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest , we want to thank you with all your comment we are helping us to improve our diferent services. we are very proud that you had good vacation with us here in Puerto Vallarta. we hope we will see you again soon best regards

Winnipeg, Canada
Reviewed 2 days ago NEW

We booked the Sun Club Romantic Bayview room, and got what we asked for, Rm 1840. Spectacular view of the bay, and of the mountains. The room is updated and spacious, with a beautiful patio, with 2 loungers as well as patio couches. The cleaning staff was good, only once did our room not get made up, it was after...

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Helpful?
Thank DaveH36
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, we would like to thank ,because all your comments are going to be very helpful to improve our services. we hope you had some good times here with us, we can't wait to have the pleasure to see you again best regards

Reviewed 3 days ago NEW

Our family have stayed at quite a few resorts throughout Mexico. This all -inclusive hotel is by far one of the better ones we've stayed at. -Staff are super friendly and work really hard. They go out of their way for you. -Staff do not expect a tip from you. I definitely did not feel any pressure to tip, which...

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3Thank miranda l
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, we are so happy that all our activities food and restaurants of our resort Sunscape Puerto Vallarta, help you to have sunsational vacations. all our staff are so honored, specially the one that you named. we hope to see you again best regards

Hudson, Wisconsin
Reviewed 3 days ago NEW

Overall a nice place to stay. There seems to be plenty of room by the pool or on the beach for everyone. They did have someone removing items that people had obviously left to try and reserve chairs by the pool. It seems like you could reserve a chair for 20-30 minutes and be ok. The food was fine for...

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1Thank Kevin F
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, we are so proud that you enjoy your vacations in our resort Sunscape Puerto Vallarta. thanks for your comments they are always helpful. we hope will have the honor to see you again soon. best regards

Granite Falls, Minnesota
Reviewed 3 days ago NEW

My husband and I were recently married at the Sunscape. We were very pleased with how accomodating all staff was! Fabiola, the wedding coordinator was absolutely amazing, and made our wedding the day of our dreams! Very clean hotel, with a very beautiful pool area! We will definitely be returning again in the future!

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Helpful?
Thank sarahkay2017
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

wow, we are so proud that you had a great time with us. and even more for a special moment like this . fabiola feels so honored about your comments. we will be so happy to see you again soon best regards

Reviewed 4 days ago NEW

loved that we didnt have to make reservations in the ala carte restaurants, and there was no limit eating in them. Italian restaurant was awesome! The pool was awesome! loved that they had all kinds of alcohol for us to choose from since Im a picky drinker and dont drink beer. The bartenders were great, Juan Ernesto our waiter was...

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Helpful?
Thank Deb N
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, it feels sunsational to know that you had great vacations in our resort Sunscape Puerto Vallarta, that you enjoy our restaurants and different areas of our hotel. the staff that you named is very honored about it. thanks. we can't wait to see you again best regards

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €143 - €449 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#31 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
307 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room on the pool side- higher up for a better view”
 of 5 bubbles P168ODlisaa, 22 Mar 2017 | Read review
“Ocean view is best”
 of 5 bubbles tracyb59, 22 Mar 2017 | Read review
“I think they all have an ocean view of sorts”
 of 5 bubbles dawnsS3174WM, 21 Mar 2017 | Read review
“Bayview romantic suite on the 18th floor”
 of 5 bubbles DaveH36, 21 Mar 2017 | Read review
“rooms towards the pool have the better views of pool and ocean”
 of 5 bubbles kvnfrane, 20 Mar 2017 | Read review
5 of 5