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Casa Velas

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1,439 Reviews from our TripAdvisor Community

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Showing 1,256: English reviews
Wharton, Texas
Reviewed 4 weeks ago via mobile

This was our second stay and it was amazing. No complaints with anything. The entire staff was top notch. The food was awesome, quality was great. The customer service was by far the best out of any other resort we have stayed at.

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Helpful?
2Thank Katrina W
ManagerCVPV, Director General at Casa Velas, responded to this review

Katrina, we are warmly pleased to have maintained such an "amazing" impression on you since your first visit with us. And due to our dedicated service, outstanding cuisine and professional customer service, you are quickly becoming a loyal guest of our brand of all-inclusive, and your lovely words truly do motivate us to continue improving our already popular style of...

Reviewed 4 weeks ago

its Heaven. This place is like heaven on earth . Great fresh and healthy food and many delicious drinks. With a spectacular view from every corner . Everything you desire is in the right way. Clean and good staff

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1Thank Razvan I
ManagerCVPV, Director General at Casa Velas, responded to this review

It was truly our pleasure to host you right here in our little corner of heaven. We certainly do put much emphasis in healthy food selections as well as cleanliness, and I am glad that you noted those very important aspects during your vacation with us. It would be our honor to repeat this heavenly experience when the occasion rises...

Barrie, Ontario
Reviewed 4 weeks ago

Quiet resort that is perfect for recharging your batteries in our busy world. U will not find friendlier staff anywhere and the ocean club is amazing, have dinner there watching the sunset, it is truly paradise!

Review collected in partnership with this hotel
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2Thank rayh254
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you for reserving with us at Casa Velas. We realized that the "busy world" that you are visiting from can become somewhat hectic at times, and that is why we created this setting which you call "a little slice of heaven." To help you put aside your day to day responsibilities for a few days, allowing us to cater...

Vancouver, British Columbia
Reviewed 4 weeks ago

This resort far surpassed our expectations and was fun and full small surprises......it was perfect for a wonderful warm relaxing retreat! And the staff were all wonderful and so friendly and helpful! The grounds are very well maintained and beautiful and the rooms are very clean with towels replaced often

Review collected in partnership with this hotel
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2Thank rick318
ManagerCVPV, Director General at Casa Velas, responded to this review

Rick, I wish to thank you for allowing Casa Velas the privilege of being the luxury setting for your birthday week. Most persons only have a day in which to celebrate their milestone, but I like your style of living it up in paradise for an entire seven days. And of course, I couldn´t be happier that every facet of...

Vancouver, Canada
Reviewed 12 December 2016

We spent last week at Casa Velas (room 307) and just recommended the resort to some of our friends. From resort manager to the lowest paid helper, everybody treats you in a way that you know they are there for the guests only. From check in to check out, you feel welcome. Mexicans in general are very friendly, but here...

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1Thank peabody1943
ManagerCVPV, Director General at Casa Velas, responded to this review

It was our great pleasure to have made such a remarkable impression on you with our unique brand of luxury vacationing. Our tropical ambience together with our select culinary options day and evening, truly remind our guests that they are living out some very refined moments in paradise. And of course, add to that paradisical scenario some of the most...

Maitland, Florida
Reviewed 7 December 2016

Casa Velas is not a stay, it's an experience. From the moment you arrive you are treated as if you are royalty. I don't think I touched any doors the entire time I was there (meaning the staff opened them all for me). I like that the check-in is done while you are seated so that you can help to...

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3Thank Dynamitetravel
ManagerCVPV, Director General at Casa Velas, responded to this review

It is our great pleasure to provide you the perfect setting that transmits an ambience of "opulence" into the vacation experience. We truly sought out to offer a luxurious and cozy alternative to the all-inclusive market. A place where you can feel the pampered charm upon your arrival and also in the warm memories that are envisioned after your departure,...

St Albans, United Kingdom
Reviewed 2 December 2016

Casa Velas prides itself on its customer service and has won many awards - and rightly so. Initially, I found the repetitive Casa Velas greeting reserved for guests a little obsequious but soon got used to it! Every comfort is provided, every query acted upon and the tiny fixes our room needed were dealt with promptly and courteously. The staff...

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2Thank Celia G
ManagerCVPV, Director General at Casa Velas, responded to this review

I am truly pleased Celia that try as you may, you "could not find" any great fault during your holiday with us at Casa Velas. We have worked smart and diligently to streamline our service and product over the past few years, and your glowing review is the result of those efforts. I will, however, arrange proper soup spoons in...

Reviewed 1 December 2016

My wife and I went to Casa Velas for our honeymoon, It was my first time in Mexico, and her 4th trip to Puerto Vallarta. From the moment we drove into the property we were immediately relaxed, this was to do with the resort, the staff and the overall feel of the place. We spent 8 amazing nights there, and...

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1Thank Robert H
ManagerCVPV, Director General at Casa Velas, responded to this review

It is our delight Robert to know that we have converted another fine guest to our style and brand of luxury all-inclusive vacationing. Your kind words describe perfectly the feel and ambience of the hotel, and persons such as Jorge and Daniel have become prime examples of our warm and friendly hospitality. Robert, for us it is especially important to...

Vancouver, Canada
Reviewed 30 November 2016

First stay at Casa Velas and it won't be our last! This resort is small, serene and calming for the mind and body. We have stayed at many resorts over the past 20 years in Puerto Vallarta and this time we have found our heavenly place. We stayed for 2 weeks and you can be as busy or as quiet...

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Thank b00mertravelers
ManagerCVPV, Director General at Casa Velas, responded to this review

First, I wish to thank you very much on behalf of all the fine staff members that you kindly mentioned for having selected Casa Velas instead of one of the many resorts that you had visited previously. It may have taken twenty years, but I am pleased to know that you have finally found your "heavenly place," and we are...

WI
Reviewed 28 November 2016

We read all the reviews prior to deciding to stay at Casa Velas for one week in November. We have stayed at several other top of the class all inclusive/adults only resorts in Punta Cana and Cancun so we have a fairly good benchmark for comparison. Here are our findings: The good: All of the food and drink were absolutely...

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5Thank DoubleDownWI
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you for taking the time not only to share your well-balanced review but also for using TripAdvisor as your main research tool for finding the destination and hotel that best serves your needs and expectations. As you have described, the plusses of the resort are echoed amongst many of our valued past guests. And I agree with you that...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 

Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €419 - €721 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Casa Velas staff and other travellers.
99 questions
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Toronto, Canada
over a year ago

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Questions? Get answers from Casa Velas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We enjoyed being on the end as it was very quiet.”
 of 5 bubbles renosooner, 16 Jan 2017 | Read review
“Rooms on the golf course are very nice. Lots of natural light coming in. ”
 of 5 bubbles leeannr2017, 4 Jan 2017 | Read review
“All rooms are quiet. A room with a plunge pool and backyard will be more expensive than an ordinary room. All are great.”
 of 5 bubbles Shellg53, 4 Jan 2017 | Read review
“ask for a view of the golf course”
 of 5 bubbles dgduchene, 4 Jan 2017 | Read review
“Ask for a room that is smoke free and check that no smokers are in the rooms next to you. The smoke comes through the Air con.”
 of 5 bubbles sylphqueens, 3 Jan 2017 | Read review
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