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Casa Velas

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1,407 Reviews from our TripAdvisor Community

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Showing 1,230: English reviews
St Albans, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Casa Velas prides itself on its customer service and has won many awards - and rightly so. Initially, I found the repetitive Casa Velas greeting reserved for guests a little obsequious but soon got used to it! Every comfort is provided, every query acted upon and the tiny fixes our room needed were dealt with promptly and courteously. The staff... More 

Review collected in partnership with this hotel

Helpful?
Thank Celia G
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 days ago NEW

My wife and I went to Casa Velas for our honeymoon, It was my first time in Mexico, and her 4th trip to Puerto Vallarta. From the moment we drove into the property we were immediately relaxed, this was to do with the resort, the staff and the overall feel of the place. We spent 8 amazing nights there, and... More 

Helpful?
Thank Robert H
Vancouver, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

First stay at Casa Velas and it won't be our last! This resort is small, serene and calming for the mind and body. We have stayed at many resorts over the past 20 years in Puerto Vallarta and this time we have found our heavenly place. We stayed for 2 weeks and you can be as busy or as quiet... More 

Helpful?
Thank b00mertravelers
WI
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW

We read all the reviews prior to deciding to stay at Casa Velas for one week in November. We have stayed at several other top of the class all inclusive/adults only resorts in Punta Cana and Cancun so we have a fairly good benchmark for comparison. Here are our findings: The good: All of the food and drink were absolutely... More 

Helpful?
3 Thank DoubleDownWI
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you for taking the time not only to share your well-balanced review but also for using TripAdvisor as your main research tool for finding the destination and hotel that best serves your needs and expectations. As you have described, the plusses of the resort are echoed amongst many of our valued past guests. And I agree with you that... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 days ago NEW

We spent a wonderful 5 nights in Casa Velas in October. I want to personally thank Luis Fierros from the concierge who went out of his way to make sure we had a great day. I felt like he went out of his way to look after us and did everything he could to ensure we had a great time.... More 

Helpful?
Thank Ramtin G
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you kindly for your warm recognition of my chief concierge, Luis Fierro. Since his inception with us at Casa Velas, he has provided amazing and wonderful service to his guests and can always be counted on to provide that extraordinary detail or unexpected nice surprise. He certainly is one of our more exemplary employees and your excellent comments on... More 

Maple Grove, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

My wife Denise and I stayed a week for our honeymoon in mid October 2016. We couldn't have picked a better place to stay. The resort is beautiful and peaceful, it is very quiet and relaxing and the food and drink is amazing. The thing that really sets them apart though is the service. The attention to detail is amazing... More 

Helpful?
1 Thank mtiff626
ManagerCVPV, Director General at Casa Velas, responded to this review

The honor is ours to be considered as friends of you and your lovely wife. It is especially pleasing that you can`t wait to come back to our style of adult-only, all-inclusive hospitality, and of course seeing the same faces that made this first stay such a memorable one will be just as equally wonderful for my staff and myself.... More 

Dundas, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We spent a week last January with friends and are returning again in 2017. The peacocks welcome us and seem to calm us down immediately. The staff are everything you would expect from a high end property second to none. The Cuisine is excellent and reservations for outside are recommended. The short 4 minute ride to the beach house presents... More 

Helpful?
Thank PChristianson
ManagerCVPV, Director General at Casa Velas, responded to this review

As a team, we are very pleased that you chose to invest in our style of quality vacationing. As you mention, all aspects were not only to your great satisfaction but exceeded your expectations to the point that we will have the same privilege of hosting you again in 2017. On behalf of all my staff of 175 dedicated young... More 

Oak Park, California
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 1 week ago

The following review was written by my wife and focused on the resort and it's amenities, but excluded the restaurants. In summary I would say that the food on the pool menu at the main resort and at the Beach Club was excellent. The Beach Club was a more pleasant dining experience because it was near the beach, was casual,... More 

Helpful?
3 Thank oakprk
ManagerCVPV, Director General at Casa Velas, responded to this review

I truly must say that Casa Velas is now an even better place thanks to your presence and affinity for the finer things in life. And of course, I must give big thanks to TripAdvisor for leading you to us based on the accounts of our previous guests. Your glowing review is certainly a detailed one. One in which you... More 

1 review
Reviewed 1 week ago via mobile

The incredible reviews previously reported on TripAdvisor do not do the Casa Vela Boutique Hotel justice. From the moment of our arrival we were "pampered" beyond imagination. The doorman, simple registration, welcome cocktail, grounds and elegant yet very comfortable, relaxing atmosphere set the stage for a life experience seven day stay. Suites with individual private entrances, plunge pools, stocked mini... More 

Helpful?
Thank Scott H
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you both, Cookie & Big, for sharing your beautiful expressions of happiness with everyone on TripAdvisor. We are so pleased that you found so many different details that delighted you. Everything from your arrival, dining, relaxation, Ocean Club, all the way to the staff helped generate the animated comments that you took the time to write. Please note that... More 

Jersey City, New Jersey
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 week ago

We recently stayed at Casa Velas for our wedding week with family from all over the country. Some were traveling for the first time overseas. Alas, half of our guests stayed at Casa Velas and the other half at Velas Vallarta. We have always loved the Velas chain but this week was extremely special. They took care of EVERYTHING from... More 

Helpful?
1 Thank Krizstyling
ManagerCVPV, Director General at Casa Velas, responded to this review

We at Casa Velas are the honored ones for having the privilege to host such a lovely group of family and friends. It gave us the opportunity to demonstrate our fine ability to pamper all of you during your week of wedding bliss, and on behalf of all the staff, I thank you. I also thank you for requesting beforehand... More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 

Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €391 - €1,404 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Casa Velas staff and other travellers.
82 questions
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Toronto, Canada
over a year ago

See all questions (82)

Questions? Get answers from Casa Velas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book the base room.”
 of 5 bubbles DoubleDownWI, 28 Nov 2016 | Read review
“All rooms are lovely (I saw A LOT!) but the closer to the lobby the better!”
  • Roses on our wedding night
 of 5 bubbles Krizstyling, 21 Nov 2016 | Read review
“Get a suite with a covered patio and splash pool!”
 of 5 bubbles CGaryMiller, 20 Nov 2016 | Read review
“We had a king room with a plunge pool on the patio.”
 of 5 bubbles 256jeans, 13 Nov 2016 | Read review
“I am guessing all the rooms are beautiful”
 of 5 bubbles WaterbabyPC, 17 Oct 2016 | Read review
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