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Calle Pelicanos 311 Marina Vallarta, Puerto Vallarta 48315 Mexico
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13 people are viewing this hotel
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Free cancellation until 14/08/22
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Velas
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 157 in Puerto Vallarta
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
GreenLeaders Gold level
Casa Velas is an intimate boutique hotel for adults 18 and over, surrounded by the natural beauty of Puerto Vallarta. With colonial-style architecture resembling the old Mexican haciendas, lush gardens, and cozy al-fresco terraces ideal to unwind and take in the coastal lifestyle, and preferential access to Táu Beach Club with infinite vistas of the Mexican Pacific. Your stay at any of the 80 suites will signify restoration and delight for the senses. Enjoy haute cuisine at Emiliano Restaurant; 2 bars; access to Táu Beach Club; sybarite and cultural activities; and Spa. Our Luxury All-Inclusive concept: • Personal Concierge • 24-hour Suite Service • Private terrace or balcony with sitting area • Living room with sofa • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Entertainment staff
Airport transportation
Parking
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast in the room
Swimup bar
Shuttle bus service
Car hire
Taxi service
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
15Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
2060Reviews218Q+A100Room tips
Traveller rating
  • 1,792
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  • 60
  • 29
  • 21
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Popular mentions
Chris_and_Mary_66 wrote a review 24 May
Athens, Georgia23 contributions13 helpful votes
My wife and I have visited Mexico at least once a year for the last twenty-two years. Until now, we've always stayed along the Rivera Maya between Playa del Carmen and Tulum in a variety of all-inclusive resorts, but we decided to try something different. Wow, are we glad we did! The resort is beautiful and immaculately maintained. The food and beverage quality is very good for an all inclusive resort, both at the main hotel restaurant and at the associated private beach club. The location is great (perfect for an easy 15 minute walk to the marina in the morning, or a quick cab ride into downtown, and a breeze to get to from the airport). What makes this a special place, though, is the staff. We were not booked in a higher end room, and we are not members of any type of Velas resorts "frequent stayer" program. Regardless, we were unbelievable treated with warmth and kindness by every single staff person we had contact with, from the general manager of the resort to the housekeeping staff. If what you are looking for is a welcoming, relaxing, oasis in which to be pampered, this is your place. I'm hesitant to mention any specific staff members by name, because I know that I will leave someone out (and it makes it sound like we were badgered by the staff to give a positive review - we weren't). My wife said it would be criminal not to mention some names, though, given the way they bent over backwards to make our stay memorable and worry-free. Nabila, Riccardo, and Sophia at the front desk were all great, and helped us plan a memorable excursion to Sayulita for the day, book a restaurant for a dinner in town, etc.... Armando and Jose were excellent chauffeurs and made sure that our hand never touched a door. In the restaurant, we loved Jesus and Rocio - not just for their excellent service, but for their friendship and genuine hospitality. And Edu is fantastic. This was our first stay at Casa Velas. It certainly will not be our last!!!
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: Don't miss a sundown dinner reservation at Tao Beach Club.
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Naturesgate wrote a review Dec 2021
Langford, Canada55 contributions44 helpful votes
+1
Hotel's Favourite
The moment you enter this gated resort you know this is a special place. Very personalized service throughout. Located on The Owners Golf Course in the Marina district the quiet atmosphere elicits relation. The Tau Beach Club is a 4 minute shuttle ride from Casa Velas, or a ten minute walk across the golf course. A day around the pool,walking the beach or sunset dining make the Beach Club a must while staying at CV. Safety measures are strictly adhered to.
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Date of stay: December 2021Trip type: Travelled
2 Helpful votes
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Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 20 Dec 2021
Thank you very much for making a place for Casa Velas in your extensive travel plans and seeing for yourself why we are the most popular Adults-Only resort in Puerto Vallarta. Our growing list of return guests are amazed at the level of quality that we provide. Whether it's providing our 24-Hour Suite Service, attending to your wants and wishes at our executive beach club, Tau, or if it's instilling in you an extra layer of confidence with our Covid-19 protocols, each moment and every detail is performed with a measure of elegance and grace: they're traits that are not so readily found any more, but ones that we use continually. Thank you for reserving with us at Casa Velas. We hope that your presence will become a yearly tradition and that you become the newest addition to our list of return guests. And as always, we place ourselves at your service for all your future vacation needs. GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
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Justine Mangla wrote a review 23 May
1 contribution
WEDDING BUYOUT Short Version: If you’re looking for a place to do a buyout whether for a wedding or corporate event, look no further! We hosted a 140-person wedding by doing a buyout through Casa Velas and we could not have possibly dreamed of anything better. Long Version: Where do I even begin? My husband and I got married at Casa Velas 1/20-1/23. We chose Casa Velas because we wanted to be able to rent out an entire resort for our larger wedding party and for everyone to be in a beautiful, quaint resort so that it felt like we were all together the entire weekend rather than shuttling around a large resort. We were also drawn to the fact that the resort focused more on quality food than quantity and that we still had full access to the beach by their private beach club, Tau. This was not a standard small destination wedding, this was a large, 140 person, Indian/American fusion wedding with 4 days of events. We are 2 weeks out from our wedding (when I started writing this review) and we can both (along with our families) say that our wedding weekend was hands down greater than we ever dreamed. Casa Velas BLEW US AWAY with their ability to bring their staff together and create the most pleasant, organized and stress-free weekend we could have possibly had. Geraldine, the General Manager, and Andrea, the wedding coordinator, were our go-to people from day 1. We completed 2 site visits, one before signing our contract and one 3 months prior to the wedding to finalize details. Both visits we were met with nothing but amazing service, hospitality, and kindness. Both visits were very well planned and both Geraldine and Andrea made sure we were able to see, visit and taste anything and everything we needed to during our short time so that we could adequately plan for our large wedding. The staff at Casa Velas makes you feel right at home, especially during our second visit when they remembered our family and treated us like just that..family. Not only did they remember us, but we remembered them as many of them were unforgettable. Carlos, Ramon, Rosie, Ricardo, Benny, Alfanso, Nabilia, Jesus, Danielle, Noberto… the list goes on. As mentioned previously, this was not an average wedding. This was a 4 day event with tons of vendors and extravagant planning done by Jaime Kostechko through Wild Heart Events. The design and complexity of the wedding was over the top and something that hadn’t been done at Casa Velas before, but both Geraldine and Andrea did everything they could and went above and beyond to help assist our planner and make all of our dreams come true. Their communication leading up to the wedding was impeccable. Inevitably things were slower in the beginning secondary to COVID and their team being very busy with peak wedding season, but in the end, everything was communicated in a timely fashion for us, our planner and our vendors. Our wedding weekend consisted of a welcome party, Haldi ceremony, whale tour, sangeet and finally wedding day ceremony and reception. Our guests were amazed by all of the details that the staff at Casa Velas helped us carry out. The wedding weekend was made truly because of their impeccable staff and their attention to detail, as well as their overall kindness, hospitality, and generosity. I could write a novel about all of the details but a few things that stick out to us are: -The check in process for 140 guests arriving multiple days, all different times and needing to show proof of covid testing was seamless. -The COVID precautions were everything we could have asked for and more. Given our wedding was during peak omicron we were very nervous and wanted to implement as much precaution as possible. Geraldine worked with us to make sure all of her staff was tested 24 hours before the start of our event, she graciously had her team check our guests' negative tests upon arrival, they set up smooth testing times for guests 1 calendar day prior to departure so that everyone could make it home stress-free. And of course, all staff was diligent about their masks and face coverings at all times. This made not only us, but our guests feel much better and because of that we were able to truly enjoy and relax during our weekend. -The food preparation and presentation was amazing every day. Not only did the food look good but it tasted good and was ALWAYS warm. To me, this is the hardest thing to master for large events, but Casa Velas did it with grace. -Geraldine worked with us, as she knew how important it was for us to have an Indian chef/outside Indian restaurant bring in food for various events throughout the weekend. The Casa Velas team worked seamlessly with the Indian Gate restaurant to make sure both the non-Indian food and Indian food was equally served and presented well -We requested to have our mandap floating over the pool for our wedding ceremony. This was not an easy task and one that does not come without a ton of safety checks. Geraldine helped make this dream come true and had everyone’s safety in mind at all times. She was diligent in talking with vendors and making sure the setup process was checked, checked again and then 10 more times to assure there were no issues on our big day. -Each night after our events Casa Velas made sure there was late night staff for guests who wanted to continue the party and/or those who needed food after a long day. The food, even late at night, was incredible and more than we could have ever asked for. -At every event there was no waiting for food or drinks, Geraldine and Andrea had an army of staff for our 140 guests and it truly did make the event go so smoothly. -On Sunday when many of our guests departed all around the same time we watched as Geraldine and Andrea single-handedly helped load luggage, flag taxis, and answer guests' questions/concerns about airport logistics. This was a true testament to their hospitality and the fact that they are always going above and beyond for their guests. -The cleaning services were amazing. Dolores and Jasmine were some of our cleaning staff and they did an incredible job. I know many of our guests made comments about how early things were cleaned and tidied up which made a world of a difference. -The servers were also amazing. They often stayed late and brought late-night guests food/drinks etc. with no questions asked. During the day they had nothing but smiles on their faces and interacted with the guests like they had known them for years.
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Date of stay: January 2022
Value
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 days ago
Thank you so much, Justine, for taking the time to express your great appreciation for Casa Velas and the creative efforts that were undertaken to ensure that your wedding was as spectacular and meaningful as you dreamt it would be. As you know by now, any wedding, big or small, has a number of countless details to consider. Your four-days full of colorful celebrations were easily the most elaborate that we have undertaken. But with your clear vision of what you wanted, along with the experience, professionalism, and responsiveness of Geraldine, Andrea, and our entire staff, your wedding culminated in a perfect piece of choreographed artwork and a spectacular success for the families and everyone else privileged to be in attendance. On behalf of the management and staff of Casa Velas, I thank you for entrusting us to make the moment as epic as possible and wish you both a long and loving future. Thank you, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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Debbie C wrote a review 22 May
2 contributions
+1
After reading everyone's reviews my husband and I decided to experience the magic of Mexico. This was my 2nd time and my husband's first. He had always been skeptical in visiting. Now we can't wait to return. We experienced the hearts of the people and the country. You can't explain the first step walking into Casa Velas. You could feel the smiles through the covid masks and the sparkle in the staff's eyes. I can't begin to thank and name everyone that helped to make our stay exquisite as I don't wish to leave anyone out. The staff made you feel like home as everyone knew your name! From the beautifully manicured grounds, warm inviting pool, outstanding food, nightly music ending in a lovely nights sleep who could ask for more. We stayed in the Grand Class Suite which included a plunge pool. I did use the plunge pool several times. Several trips were made to Tau Beach Club. The van always took us both ways. I highly recommend taking advantage and enjoying the sunsets at dinner. I wish I had taken advantage of the spa. Everyone said it was one of the best. A very memorable moment was witnessing the full blood moon eclipse on the patio. When we were waiting to leave I sat and witnessed couples coming through the door, margaritas in hand and seeing Casa Velas for the first time. You can't deny that piece of artful magic this place has on you. We will return. ❤️
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Date of stay: May 2022Trip type: Travelled
Room Tip: We visited May which appears a wonderful time to go. Less crowded and wonderful weather.
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 days ago
Thank you very much, Debbie, for researching the reviews and then following your heart to the doors of Casa Velas. Your charming review will certainly help other potential guests envision if Casa Velas is the right place for them. Also, I'm a firm believer in making first impressions count. For us, the first 30 minutes after your arrival will generally dictate the rhythm of the rest of the vacation. That first half-hour included the genuineness that you felt from my staff as you checked in, received your orientation, and then shown to your suite. And allow me to say that our discerning clientele picks up on the subtleties of warmth and sincerity quite quickly. Those human values truly help convert a good holiday into a highly inspirational vacation experience. And I'm delighted to read that you felt skeptical before your arrival, but now you can't wait to return. Thank you for trusting us to reach and exceed your expectations. We look forward to catering to your well-deserved vacation needs in the future, and until then, we remain at your faithful service. Take care, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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Beth wrote a review 21 May
2 contributions1 helpful vote
+1
I went to Casa Velas with my best friends to celebrate my upcoming wedding. We had the absolute time of our lives! Everything from the service to the food was top knotch. We loved how private our resort was, but how easily we were able to visit the other resorts. The bellman, front desk staff, restaurant/bar, spa and custodial staff always greeted us with a smile and went above and beyond to make our stay memorable. Everyone was amazing and we will truly miss Girado, Cesar, Jerry, Daniel, Sophia, Ramon, Ricardo, Antonio and Armando. I can’t wait to plan my next trip back! Would recommend this resort to anyone. There are truly no words to describe the time we had. Love you all!!
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Date of stay: May 2022Trip type: Travelled
Room Tip: The staff there are very knowledgeable. Super easy to get to the airport (very close by). Wish I...
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 days ago
Thank you so much, Beth, for selecting Casa Velas as the perfect setting to unite and celebrate with dear friends and reminiscing on all that you have shared together up until this moment. I am especially pleased to learn that you found Casa Velas to have the privacy and quaintness you were looking for. This trip was designed around spending quality time together, and I'm thrilled to learn that this visit served wonders in the lead-up to your once-in-a-lifetime wedding. On behalf of the many talented staff members who made this gathering the success that it was, I thank you for sharing your wonderful comments and wish you a long and loving future. As always, we remain at your faithful service, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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PRICE RANGE
US$519 - US$691 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa velas boutique resort, hotel casa velas boutique
FORMERLY KNOWN AS
The Regent Hotel and Quinta Real
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
81
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Frequently Asked Questions about Casa Velas
Which popular attractions are close to Casa Velas?
Nearby attractions include Mexican Fiestas at Velas Vallarta (0.3 km).
What are some of the property amenities at Casa Velas?
Some of the more popular amenities offered include a swimup bar, free wifi, and an on-site restaurant.
Which room amenities are available at Casa Velas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Casa Velas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Velas?
Yes, free parking is available to guests.
What are some restaurants close to Casa Velas?
Conveniently located restaurants include Mikado, Andrea Restaurant, and Emiliano Restaurant at Casa Velas Resort.
Are there opportunities to exercise at Casa Velas?
Yes, guests have access to a fitness centre, a heated pool, and a sauna during their stay.
Does Casa Velas have an airport shuttle?
Yes, Casa Velas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Casa Velas have airport transportation?
Yes, Casa Velas offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Velas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Velas?
The staff speaks multiple languages, including English and Spanish.