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Traveller (1898)
Room & Suite (784)
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Overview
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Pelicanos 311 Marina Vallarta, Puerto Vallarta 48315 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star accommodation
Additional information
Hotel website
Offers from Casa Velas
Offers & Announcements:Package Deal
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,743)
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1,513 results
Traveller rating
1,305
123
44
23
18
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LanguageEnglish
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1,305
123
44
23
18
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All reviews beach club plunge pool sister resort grand class suite emiliano restaurant main resort boutique hotel our honeymoon shrimp burrito vista vallarta lobby bar hotel pool an adults only resort all inclusive resort aqua bar sushi chief concierge
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1 - 5 of 1,513 reviews
Reviewed 3 days ago

The property has three separate areas that are open to everyone staying there, with convenient shuttles. I have stayed at many resorts in Mexico, and the service at this place is second to none. Our needs were anticipated and met consistently.More

Thank irabesq
Response from Luis A, Director General at Casa VelasResponded yesterday

Thank you for taking a moment to share your descriptions on the beauty and convenience of residing at Casa Velas. It is true to say that we are blessed to have three distinct ambiances for you and all our valued guests to enjoy. And moving...More

Hotel's Favourite
Reviewed 13 August 2018

Casa Velas is very special indeed. The service is so outstanding that you wonder how is it possible that every single employee seems to only have your ultimate satisfaction in mind. We had never stayed at an adults only resort before and what a treat....More

1  Thank Karie S
Response from Luis A, Director General at Casa VelasResponded 14 August 2018

Thank you so much, Karie, for allowing us to introduce you to the Casa Velas style of upscale, all-inclusive travel. To answer your question on "how is it that every single employee seems to only have your ultimate satisfaction in mind" it is very simple....More

Reviewed 5 days ago

Beautiful boutique resort with excellent customer service. The staff was very accommodating for my entire group of 60 people. Property is secluded yet close to everything. The spa was fabulous. Great food and drinks at the restaurant and bars. We loved the pool and the...More

Thank Resort58831503755
Response from Luis A, Director General at Casa VelasResponded 4 days ago

Firstly, allow me to say that it was an honor to have had the opportunity to serve your distinguished group. The refined professionalism that each of your attendees displayed speaks very highly of the philosophy and success that you have instilled, and we couldn´t be...More

Reviewed 1 week ago

The staff was tremendous, accommodating, and extremely polite. Miguel, our concierge made our stay pleasant, easy, and assisted in many different ways. He was always courteous, above and beyond exceptional. We felt we made a new friend with him. Francisco, our waiter at Emiliano's made...More

Thank OnAir43109288811
Response from Luis A, Director General at Casa VelasResponded 1 week ago

It was our great pleasure to be able to host you during your business escape. I am delighted that you came to know some of the stars of my staff who went above and beyond in attending your needs and always with an elegant touch....More

Reviewed 1 week ago via mobile

Everything here was wonderful! The staff, the food, the spa treatments. We stayed in the presidential suite & simply could not have asked for a better experience. This was our first time at this hotel & we are so glad we took a chance on...More

Thank 816beachgirl251
Response from Luis A, Director General at Casa VelasResponded 1 week ago

We couldn´t have asked for a better comment than "Absolutely Perfect!" We have focused our efforts to raise our standards on all elements of our service, product, and facility. And from your vantage point, from our elegantly appointed Presidential Suite, you were able to see,...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Wheelchair Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Golf course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$402 - US$829 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$402 - US$829 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Photos
Traveller (1,898)
Room & Suite (784)
Pool & Beach (430)
Dining (296)
Amenities (45)
Business Centre & Event Rooms (8)
Family and Play Areas (7)
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Questions & Answers
Ask a question
RU-OK-2
5 November 2018|
Answer
Response from Luis A | Property representative |
Dear RU-OK-2, Absolutely,we offer daily specials in our beautiful Spa, it can be a credit, do 80 minutes massage and pay 50 minutes only, or a discount in Spa treatments. Also we do offer some special room packages that... More
1
Vote
Google Translation
RU-OK-2
3 November 2018|
AnswerShow all 7 answers
Response from Luis A | Property representative |
Dear RU-OK-2, At casa velas in an ongoing dedication to sustainability, we heated our pool with solar panels. In our beach club we do have regular pool heaters. Kindly Regards.
0
Votes
Google Translation
Carla G
17 October 2018|
AnswerShow all 5 answers
Response from Luis A | Property representative |
Dear Carla G, Greetings from sunny Puerto Vallarta. At Casa Velas, we have our own beach club located at 5 minutes driving from the hotel, we provide transportation at any time you feel like to go. Also being Casa Velas... More
0
Votes
Google Translation
Room Tips
"I love the rooms overlooking the golf course"
superbratt
2 weeks ago
Read review
"Rooms on the first floor come with their own, private 2-person pool!"
H4675QSjayh
5 weeks ago
Read review
"All rooms have great garden views. This hotel is not on the ocean"
Petesaria
15 Aug 2018
Read review
"A room with a plunge pool is worth it."
CourtneyPoll
9 Aug 2018
Read review
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