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All reviewspirate shipkids poolkids clubfrench restaurantkids paradisekids drinksbunk bedsclub nitrobeach vendorssnack barzip linemain poolaqua parka la carte restaurantsfamily vacationhot dogsgreat family resort
We have been to this resort on and off for 10 years . This year we had some new favorite employees. Benito and Gilberto! Both were always smiling and always willing to go beyond what was expected of them. Yes it is an older resort...More
we had an excellent time with the grand kids , all the people that work there are so nice and helpful , the 3 a lacarte restaurants are very good, the main pool is heated so kids love it, there are 2 more pools, one...More
1 Thank TorontoBarrie
Response from Crown Paradise A, Gerente at Crown Paradise Club Puerto VallartaResponded 3 April 2018
Thank you for sharing your lovely review, we really appreciate all your positive comments, especially about our kind staff and all facilities for each family member.
We hope to see you again in the near future.
Visited this resort recently with my 4 children. Both family rooms leaked from the ceiling during rain. One room was full of ants. The resort wan unclean. Service was poor and staff was unfriendly and unhelpful as soon as they realized we would not purchase...More
The resort was nothing like we imagined after viewing pictures/videos online. We were disappointed from the moment we walked into the resort and much more when we got to the room. Everything about this resort is very outdated. The food and drinks was the most...More
1 Thank vanessa b
Response from Crown Paradise A, Gerente at Crown Paradise Club Puerto VallartaResponded 2 weeks ago
Thank you very for your review.
We are very sad to read that we did not meet your expectations. Let us share you that all pictures and videos are made in home to show the real services and facilities. Unfortunately we did not...More
The hotel room smelled of mildew. The daily room cleaning happened at around 5 pm and on two occasions did not do at all. The call in reservation system for the A-La cart had massive delays on a localized phone system that was not obvious....More
4 Thank grahamallanearl
Response from Crown Paradise A, Gerente at Crown Paradise Club Puerto VallartaResponded 3 weeks ago
Fist of all thank you for choosing Crown Paradise Club for your holidays in Puerto Vallarta.
We are sorry we did not satisfied your expectations. About the reservation system, nowadays is managed directly with the Captains of each restaurant, excepting the night the...More
Response from johnandpenny1983 | Reviewed this property |
#1 how old are the kids? #2 how many rooms are you booking? Answers are under a certain age a child (or sometimes 2 children) stay free in each room . Id call the hotel direct or their U.S. phone line for the answer.