I literally almost booked another resorts the min we were dropped off!!! So we came with expectations higher than maybe they should have been based on past all inclusive resorts we’ve visited and admittedly didn’t read enough of the reviews. No grand entrance , no moist toilette , no champagne or drinks/snacks when you arrive. You walk in and they suggest you over to the front desk (motel 6 ish). Walking in you feel like an 80s hotel this place feels like an upgrade ( common areas ) is the furthest thing from the owners mind. Pool side bar - filthy High chairs hard uncomfortable and broken Guy was feeding while iguana and bar buys just let me… on the bar top might I add. Main eating area - buffet style. Area is ok food just isn’t good. There is no bar that offers a good variety of top shelf liquor … The bars close early - 1am the latest Beach area is what the be expected except for the furniture… beachside beds all have rot wood, plastic covered mattresses ( one sheet change a day) the cloth hasn’t been cleaned on the canopy probably in years it is just hard to explain ( will update with photos) Rarely are used cups/plates picked up - feels like a phrat house. Rerelt do you see groundsmen or cleaning crews addressing this… in the morning all state walk their beach area and pickup trash- this is prob the only time trashed is accounted for. Your best bet is to spend a few more to get what you came for!!! If you don’t care about amenities cleanliness good food and picturesque place… this is the place for you… Their stock photo (a night time view of the pool shows very well.. don’t be fooled! Non functioning water fall… bridge near hot tub rusted looks like painting isn’t something done here.. the pool wall is chilling away… just terrible upkeep Maintenance all around! Nate!!…
This hotel was dodgy at best. Our room had mould, and was very dated. Toilet didn’t work, air vents covered in dirt, and the beds were hard as a rock. All of the pictures on line, were of the Crown Paradise Golden - the adults only hotel. On a positive note, the staff were friendly. We left after 24 hours, and moved to another hotel.
I was in Mexico at the putto Vallarta beach and got stung by a stingray and none of the workers said they had any stingrays on the beach so be aware of that and many of them said that it must have been a tiny rock or a small fish it was definitely not either of those things so be careful
Staff was good unfortunately they work at a dated lower-level resort. Location is bad, food and drinks are average. We had roaches in the room. There is a nice kids pool. Most guests are families with small kids.
The group of young adult entertainers are totally amicable and easy to approach. They always came out happy and welcoming inviting us to join an event or a show… Alexis, Jessica, Jatziri, Manny, Ivan, Joos, and Derek
This was my first experience in this hotel, I’m from the philippines and it was really fun since the activities were really cool and with the help of the hosts Leo and Itzel the experience was full of energy and it made it really nice.
Awesome entertainment, Great hosts, and fun games. Highly recommend! Manny and Alexis always keep the pool lively and fun. We will definitely be coming back in the near future. Food and drinks are some of the best out of any resort I have been to.
Awesome entertainment team! They are all so friendly! So many fun pool games as well! Alecxis, Manny, and Jessica do so much to make sure you are having fun! They are very personable and will get to know you! I would highly recommend this resort to anyone! :-)
There’s a lot of fun things to do with the family we really enjoy it and the scary there is really nice there’s a zip line for kids games on poll and they give prizes to the winners they also have games on the beach. Thanks Joos Isaí for all.
Excellent stay for our first time. Most of the staff were quite helpful with our language barrier. The food was decent.Wish there were more options for vegetarian. The front desk was the least helpful