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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

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1,190 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
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Showing 688: English reviews
Surrey, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 May 2016

We booked last minute and got a deal for 700 for 6 days. Check in was quick. We were put in a room w 1 king bed and immediately were given the run around of no rooms available. Manager came up to our room and escorted us 2 doors down. Was polite and courteous. Hotel is full of local Mexican... More 

Helpful?
2 Thank Sunshiine799
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest: Reviews is very important to us, we work with them to improve some details, beach is a place of comfortable relaxation and with its great variety of beverages as well as his snack and clear you can not miss our food à la carte which apart from being prepared with the best quality are delicious and good price.... More 

Portage, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2016

Just not what we had in mind for an all inclusive vacation. Overall the staff was very nice and prompt. But the hotel itself is run down and is a walk/drive to the beachouse. Not connected to the hotel. I recommend staying at their other resort which is Vista buenaventura or something close to that ;)

Review collected in partnership with this hotel

Helpful?
1 Thank taylorannc
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest: Every day we work to offer an excellent stay have the best quality of food and our buffet offers a variety of delicious dishes. I hope you enjoy our beach club as well as our Mexican night, our live rock as well as our barbecue on the beach. warm greetings. Marisol Olivier. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2016

Since you entered at the hotel you are welcoming with a smile, the food and attention is awesome. The only thing that could be improve maybe is the Internet service, but if you ask for help the staff will be there to lend it out... Thanks to the Hacienda staff you all are great

Helpful?
1 Thank Daniel V
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear guest: we are delighted that our hacienda enjoy our services as well as your comments are very important to us thanks to them we improve every day. We hope to see you here in your Mexican hacienda to continue to enjoy our flavors and our service. greeting..... Marisol Olivier.... More 

alberta
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 April 2016

Right from the moment we entered the hotel until the day we left was wonderful. I always do the same review, but, this time I am directing this review to the individual staff members of the hotel. Laura at the front desk is amazing - thank you for the wonderful welcome the big smiles. Francisco, Andres, Ivan, Victor - are... More 

Helpful?
2 Thank AlbertaHappycamper
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2016

Our stay at hacienda was overall good. I will start with the negative. The first few nights the air conditioning didn't seem to be working well so we were quite hot. The hotel was nice and quiet when we'd arrived. As the week went on and it got closer to the weekend however, the hotel apparently opens up to the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Rebecca S
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest : Everyone working for this his hacienda buenaventura put our heart and dedicate ourselves to give them the best rest and the best service, began a delicious breakfast buffet that bar so exquisite that only the chef makes it especially for your table. Also our beautiful masseuses in our spa make our bodies to relax and we take... More 

ottawa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 April 2016

We travelled to this hotel from March 09-to-March 16/16 . We were 3 ladies travelling together, we had 2 rooms 2 in 1 room & 1 in another, we had requested the 2 rooms to be side by side but were given rooms 2 rooms down from one another which was fine. The rooms are very sparse but suited us... More 

Helpful?
2 Thank tbirdmama
Yellowknife, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2016

By far the best part of this resort is the staff. The service was unlike anything we'd experienced anywhere before. Specifically Antelmo in the dining room, who went above and beyond what you'd expect from a buffet style restaurant. The resort itself is older, and as such doesn't offer some of the amenities you might find in a more expensive... More 

Helpful?
1 Thank Puddleboy
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest : Everyone working for this his hacienda buenaventura put our heart and dedicate ourselves to give them the best rest and the best service, began a delicious breakfast buffet that bar so exquisite that only the chef makes it especially for your table. Just as our Mexican holiday that takes us to several states of our Mexican republic... More 

Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 April 2016 via mobile

Unfortunately not what we expected even knowing this was budget, the good things, quaint small resort, old world charm architecture, food was fine, we love Mexican, the reasons I would never return or refer friends, the management has no control over what's going on in the resort, and don't seem to really care, they continued to pour drinks for 12... More 

Helpful?
9 Thank hillsbc
1 review
Reviewed 24 April 2016 via mobile

Overall great stay! The staff were amazing yet some didn't speak great English which made it hard to book an excursion. Food was not bad very similar every day. Didn't find out there was an alcart till the last day. Eduardo always got the fun happening at the pool. Andres great bartender! Marisol was very lovely and always had a... More 

Helpful?
Thank Brittany T
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest: Thank you for your comments we are happy that you will enjoy our facilities as well as the beach club, that you will find comfort in your room that is made with a Mexican touch that characterizes us. We hope to see you soon here in this his hacienda buenaventura. Best regards. Marisol Olivier... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2016

The best thing about this resort is the friendly and attentive staff at the hotel. They truly make the vacation much more enjoyable, especially Yamir (restaurant waiter), Eduardo (activities), Ruthie (concierge) and Cual (beach waiter). The resort is small and intimate with a decent sized pool in a beautiful garden setting. The food at the buffet is delicious, with home... More 

Review collected in partnership with this hotel

Helpful?
3 Thank Brian C
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest: I am very much that you will find the comfort and relaxation you deserve and that you will enjoy our so delicious buffet that is specially prepared for your enjoyment. We hope to see you soon in this his Mexican hacienda. best regards. Marisol Olivier. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer. ... more   less 

Additional Information about Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €81 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hacienda Buenaventura Hotel & Mexican Charm All Inclusive 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta
Hotel Style:
#20 Spa Hotel in Puerto Vallarta
#35 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Buenaventura Hotel & Mexican Charm All Inclusive staff and other travellers.
77 questions
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Questions? Get answers from Hacienda Buenaventura Hotel & Mexican Charm All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a quiet evening request a room away from the pool.”
 of 5 bubbles CompanionsInTravel, 18 Oct 2016 | Read review
“first floor has renovated rooms & bigger patios”
 of 5 bubbles sunsworn, 8 Jun 2016 | Read review
“we had pool view was great”
 of 5 bubbles Sunshiine799, 3 May 2016 | Read review
“Rooms with pool view are the best.”
 of 5 bubbles L153AXdanielv, 1 May 2016 | Read review
“only 4 floors all are great for different reasons we were on the 2nd had a nice view of the street and the ocean”
 of 5 bubbles 427evelineh, 21 Apr 2016 | Read review
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