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Buenaventura Grand Hotel & Great Moments All Inclusive

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Buenaventura Grand Hotel & Great Moments All Inclusive
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2,255 Reviews from our TripAdvisor Community

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There are newer reviews for Buenaventura Grand Hotel & Great Moments All Inclusive
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Showing 1,411: English reviews
Calgary, Canada
Reviewed 17 May 2013

I have never written an on-line review before but I feel an obligation to write about this resort and our experience there. I travelled at the end of March/first part of April with my husband and two kids. My number 1 complaint about this hotel is the mold. You can see it and you can definitely smell it. We had...

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Helpful?
7Thank IDF_13
bv_grand_hotel, General Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear IDF_13: Thank you for letting us know your recent review about your stay in our hotel. Please accept my sincere apologies for not having fullfill your hotel expectations. Even if we are located in a very humid región of Mexico, we are working very hard to control the humidity: turning on the A/C and using certain products to reduce...

Reviewed 9 May 2013

A very nice hotel, nothing too spectacular but it has a nice view and have everything one on a vacation would want. The staff were the best, from Omar the busboy to Ademire and Apricot at the front desk and Jorge the activity staff. They made sure we had a great time and they took care of us. We really...

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Helpful?
Thank Syipip
bv_grand_hotel, General Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Syipip: Thank you for taking a moment to post your nice contribution. We are thrilled to hear that our staff took good care of you and that you enjoyed your time here. Looking forward to your return! Best regards, Ronald Vega General Manager

Eaglescliffe, United Kingdom
Reviewed 7 May 2013

Don't be out off by the un-impressive frontage! Behind a very bland facade opens up a huge airy atrium containing reception, lounge, and bar. We were checked in quickly, politely and efficiently, and were given a welcome drink. A concierge then explained the dining arrangements and we were whisked off to our room which yad all we needed, including air-con...

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Helpful?
4Thank MikeyBOxford
bv_grand_hotel, General Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear MikeyBOxford: Thank you for your valuable feedback regarding your recent visit to the Buenaventura Grand Hotel & Spa. We appreciate your positive comments about the hotel, and have also taken note of the more critical feedback, especially with regard to your dining experience and the service received in one of our restaurants. Please accept my apologies for the inconvenience...

Vancouver,Bc
Reviewed 5 May 2013

We were there April 28th 2913 to May 5th. This was my 8th time to Mexico and his first -- I've been to PVR 6 times and stayed at the Palladium Vallarta, The Royal Decameron and the Riu Jalisco. The Buenaventura has had good reviews on trip advisor for years but frankly, I'm very disappointed with my experience and will...

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Helpful?
3Thank eveck
bv_grand_hotel, General Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Eveck: Thank you in advance for letting us know about your experience in our Hotel during your recent vacations. Please accept my sincere apologies. I have to admit that during those days with had the Kids Day Celebration in Mexico and most of the families took advantage of the holidays to visit Vallarta as well. I am taking as...

Chetek, Wisconsin
Reviewed 30 April 2013

We travelled to Mexico for our wedding this past April. We had a group of 25 people ranging in age from 4 to 70. We wanted to stay on the beach, close enough to town that we could walk to the Romantic Zone and the Malecon. We also wanted a resort that had enough restaurants and bars for those that...

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Thank BarkleyFan
bv_grand_hotel, Gerente at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear BarkleyFan: I would like to thank you for taking the time to provide your feedback regarding your stay in the Buenaventura Grand Hotel & Spa. We are delighted to hear that you and your group had a good time while being our guests and that we were able to accommodate all your needs. I take the opportunity to let...

Quesnel, Canada
Reviewed 28 April 2013

Well we went back to the Buenaventura Hotel again this year for two weeks. I can not say enough good things about this hotel. The staff is great, the location can not be beat. We all ways get the best treatment and a great room.So once again very happy.If you need a drink on the beach or at the pool...

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1Thank pam1859
bv_grand_hotel, Gerente at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear pam1859: We are very pleased to know that you enjoyed another stay with us and I would like to thank you for your preference and keep choosing the Buenaventura Grand as your vacation destination. Warm words like yours are what make our work worthwhile. We will keep doing our best so there is no doubt your next stay will...

Sanborn, New York
Reviewed 18 April 2013

We had to check out of room 6 hours before our ride to Airport. They allowed us to keep luggage in storage area and were kind enough to let us shower later in Hospitality Room. When we got home and unpacked, someone had taken our camera and left the case in our luggage. We had such a great time and...

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Helpful?
Thank Sean E
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar. Dear guest, we thank your comments, we work on improving our services.

Reviewed 15 April 2013

We were at the BV because our booked hotel had "problems". The beach outside the hotel is only suitable for strong swimmers, but even they have to watch out. I got tumbled and there were a lot of big stones being tumbled along with me. It is a no-no for kids and seniors. The hotel food is a bit confusing....

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Thank gorjac
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar. Dear guest, we thank your comments, we work on improving our services.

Reviewed 15 April 2013

Had a great stay. Great location. The weather was hot. The rooms, and the whole place was always very clean. The food was also very good. It was great being so close to down town, lots to see down town, and there are so many great places to eat down town. The people at the resort were always very freindly,...

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1Thank Rwalker2
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar. Dear guest, we thank your comments, we work on improving our services.

Philadelphia, Pennsylvania
Reviewed 9 April 2013

I was very pleased with my five night (3/13 - 3/18/3013) stay at the Buenaventura Grand. The hotel was much better than what I had expected after reading some other reviews. I got there on a Wednesday and the place was wide open until the weekend. And even over the weekend the hotel never felt crowded. The facilities were well...

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Helpful?
4Thank Phuntraveler
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar. Dear guest, we thank your comments, we work on improving our services.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 

Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €145 - €301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Hotel Style:
#14 Spa Hotel in Puerto Vallarta
#15 Luxury Hotel in Puerto Vallarta
#17 On the Beach Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and other travellers.
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Questions? Get answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are a few rooms that front a main thoroughfare.”
 of 5 bubbles 409Ronnie, 18 Feb 2017 | Read review
“Hotel Itinerary listed room as "Requested" not guaranted. Maybe call hotel prior to arrival to make sure you get a nicer room.”
 of 5 bubbles gailc715, 18 Feb 2017 | Read review
“Front beach hotel located in the city center and near the boardwalk.”
 of 5 bubbles SKY4U, 18 Feb 2017 | Read review
“had a ground level room by the road. Would like a court yard room next time.”
 of 5 bubbles dauchenb, 16 Feb 2017 | Read review
“Rooms on north side are quieter”
 of 5 bubbles epbandit, 15 Feb 2017 | Read review
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