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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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705 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Prince George, British Columbia
Reviewed 13 February 2016

Loved the location, half block from playa muertos. Quiet spot in a busy place. The staff was really welcoming. The room was clean. The pool on the roof was the perfext spot to end the day. The character of the hotel was amazing.

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1Thank danielouellette2
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear danielouellette2 Thank you very much for sharing your experience. Is always a pleasure to read reviews like yours. We love to host you again ina very near future. Sunny Regards Antonio Robles General Manager

Reviewed 13 February 2016

We stayed there for a week. The staff was really helpful and the room was clean. Loved the roof top pool. Perfect location close to all of the action on Olas Altas. Some of the art work choices were interesting including a painting of Jesus and little children looking down at you over your bed.

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1Thank Adam R
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Adam R. Sincerely Thank you for your kind words. It is always nice to hear that our guest enjoy every minute at our beautiful hotel. I hope to have the honor to host you again! Sunny Regards Antonio Robles General Manager.

Lenexa, Kansas
Reviewed 11 February 2016

My experience overall at Casa Susana was very good. My only issue was the condition of the shower. I needed 2 beds and I think this room was the only one available with that requirement. The shower enclosure had mold and should be replaced. Room very quiet and good beds. We are considering staying there next year.

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Thank 371tom
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear 371tom I appreciate that you took the time to give us a feed back, please rest assured that all of your comments have been forwarded to the correct department and acted upon. I wish we had been aware of your discomfort while you where here at the hotel. Once again thank you for your time and your important comments....

Savannah, GA
Reviewed 7 February 2016 via mobile

My husband and I have stayed here several times in the last few years. We usually like to come to downtown PV to stay a few nights before or between our timeshare weeks up in Nuevo Vallarta. This hotel is charming --pure Mexican architecture and beautiful carved furniture and doors. The staff couldn't be nicer and the rooftop pool offers...

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3Thank PackAndGoMama
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear PackAndGoMama We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Casa doña Susana We are overjoyed to read that you've enjoyed your stay, especially our delicious food. We sincerely hope we can have the honor of being your host in the near future. . Warmest regards! Antonio Robles General Manager

Glasgow
Reviewed 6 February 2016 via mobile

Stayed here for around five days. Very relaxed atmosphere here. Most rooms are internal, opening into the courtyard. This creates a problem for natural light and privacy. There are rooms overlooking the street with a balcony, but these come at a higher rate. Good area on the rooftop with a swimming pool and lounging areas. Often busy, often quiet. Get...

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Helpful?
Thank ElCartoharvetta
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

dear ElCartoharvetta Thank you so much for your visit and for leaving us your review. We feel so honored to know that you had a wonderful stay with us. We can't wait to have you back next year, here at your home away from home. Sincerely Antonio Robles General Manager

Florida
Reviewed 3 February 2016

This boutique hotel has a charming court yard and nice roof top sitting area.The location is great near many restaurants, cafés and the beach in the romantic zone/old town area. The guest room was small with no real view. The bath room was basic and needed updating. I could never connect with wifi signal. Construction noise near by. Air conditioning...

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2Thank jeffrey435
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear jeffrey435 First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. We hope to have the honor to host you again! Sincerely Antonio Robles General Manager

Surrey, Canada
Reviewed 3 February 2016

The website for Casa Dona Susana does not lie when considering the unique & charming lobby and the roof-top pool. The property was well-maintained, very clean and the staff was very helpful. The location is first-rate for exploring the 'Zona Romantica' with many fine restaurants and the beach front only steps away. While the lobby is one of the 'pluses',...

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Thank Wayne M
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Wayne M Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our .surroundings I hope to be able to welcome you back again soon. Best regards Antonio Robles General Manager

Toronto
Reviewed 3 February 2016

I have stayed at this property 3 times as I like the location, rooftop pool and charm. However, I won't be staying again as every time I get the bad rooms that are small, dark and very musty (windows don't open in some rooms). I even added remarks to my reservation for a better room and emailed a few weeks...

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1Thank DonYTZ
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear DonYTZ I appreciate that you took the time to give us a feed back, please rest assured that all of your comments have been forwarded to the correct department and acted upon. I wish we had been aware of your discomfort while you where here at the hotel. Once again thank you for your time and your important comments....

Winnipeg, Canada
Reviewed 2 February 2016

We just returned from a two week stay at Casa Dona Susana, and I must say it was totally amazing. The hotel was extreemley charming, peaceful, and relaxing.The staff were very friendly and helpful.The room it self [we stayed in room 206] was just what we expected, old world charm and very clean.The balcony was a definate advantage as we...

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Thank Bgilmore65
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Bgilmore65 First of all I want to thank you for choosing Casa doña Susana as your vacation destination and for sharing your experience with us. I am more than happy to read that you had a fantastic stay with us and that our staff made sure that all of our needs were covered and that because of them your...

Edmonton
Reviewed 1 February 2016

Room was clean and fridge was handy. Staff were very friendly and welcoming. Good location in old Vallarta close to many restaurants, Los Muertos beach and the central plaza. Would recommend taking a room on one of the upper floors rather than the ground floor.

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Thank N7044JIdavidb
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear N7044JIdavidb Thank you so much, first of all for choosing Casa doña Susana to spend your vacation, and secondly for sharing your experience with us. We are more than happy to know that our service made a difference in your stay, as that is what makes Casa doña Susana such a special place... Our service! We make sure that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: €50 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#8 Best Value Hotel in Puerto Vallarta
#14 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not recommended”
 of 5 bubbles Urbanbob, 21 Mar 2017 | Read review
“With the construction, the less bright but maybe quieter lower floor rooms could be a better choice.”
 of 5 bubbles tomasd855, 1 Feb 2017 | Read review
“Adult building front desk employee Elizabeth has all the answers”
 of 5 bubbles randb_12, 22 Jan 2017 | Read review
“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
“I am not sure how to escape the noise at this time.”
 of 5 bubbles NorthVanDMo, 8 Jan 2017 | Read review
5 of 5