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    Hotel Casa Dona Susana

    Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
    Hotel website
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    Lowest prices for your stay
    1/10/2017 2/10/2017
    US$62
    US$57
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    US$62
    US$57
    Traveller (284)
    Pool & Beach (54)
    Storyboard
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    Overview
    • Excellent47%
    • Very good35%
    • Average10%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “roof top pool” (61 reviews)
    “sister hotel” (57 reviews)
    “romantic zone” (68 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Room Service
    Suites
    Kitchenette
    Concierge
    Wheelchair Access
    Rooftop Terrace
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    Hyatt Ziva Puerto Vallarta
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (782)
    There are newer reviews for Hotel Casa Dona Susana
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    141 - 145 of 616 reviews

    Reviewed 4 August 2016

    I've stayed here before, I knew if I wanted to be left alone, I would find it here, the Susana did not disappoint. The quiet rooms,liberal rooftop,11pm lights out, wonderful for stargazing, and more is here at the Susana. When they say "Welcome Home" they...More

    Review collected in partnership with this hotel
    2  Thank chris8z8z
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 5 August 2016

    Dear chris8z8z Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Please if there...More

    Reviewed 2 August 2016

    Our Stay at the Hotel Casa Dona Susana was a treat to say the very least. We were greeted by Boni with two cold bottles of water while we were waiting to check in. Boni is a wealth of information and assisted us with the...More

    2  Thank Janiedubs
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 4 August 2016

    Dear mobydec2012 Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our guests the best experience ever. I am so...More

    Reviewed 31 July 2016

    This hotel is located at the heart of the Romantic Zone. probably the best area in Puerto Vallarta. It is a very picturesque hotel with cozy rooms and guests have the opportunity to take advantage of the services offered by the twin Hotel Los Arcos...More

    Review collected in partnership with this hotel
    1  Thank 784MarcoC
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 1 August 2016

    Dear 784MarcoC Thank you for staying with us again. It is a pleasure to read about you wonderful experience with us. We appreciate you feedback and rest assure your comments will be taken to the right departments to improve the service and experience we offer...More

    Reviewed 31 July 2016 via mobile

    We stayed the first three nights after arriving in Puerto Vallarta. It was a great home base location to get ourselves sorted, visit the beach and walk along the Malecon. Handy to drop bags off after shopping, lots of good places to eat and an...More

    Thank CptnFandango
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 1 August 2016

    Dear CptnFandango Tthanks for taking the time to leave your kind words and observations following your recent stay with us We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to...More

    Reviewed 26 July 2016 via mobile

    Casa Dona Susana had small, but clean, comfortable rooms, lovely rooftop pool, and beautiful inner courtyard. The hotel is in a lovely part of the Zona Romantica, one block from the beach. We were able to get towels, chairs, and umbrella through their sister property...More

    Thank Pam U
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 27 July 2016

    Dear Pam U I’m so glad to know that you truly liked the facilities, the delicious food at our restaurants, our surroundings and the friendly service of the staff. Thank you for your kind review, and remember that we will be pleased if you honor...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Hotel Amenities
    • Multilingual Staff
    • Room Service
    • Concierge
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$46 - US$133 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Best Value Hotel in Puerto Vallarta
    • #15 On the Beach Hotel in Puerto Vallarta
    • #16 Romantic Hotel in Puerto Vallarta
    • #22 Family Hotel in Puerto Vallarta
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Accessible rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Orbitz, Travelocity, Cancelon, getaroom.com and Hotwire so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Casa Dona Susana Hotel Puerto Vallarta ,
    • Casa Dona Susana Puerto Vallarta
    Add Photo Photos
    Traveller (284)
    Pool & Beach (54)
    Room & Suite (54)
    Dining (8)
    Hotel & Grounds (173)
    Bathroom (5)
    Family and Play Areas (3)
    Nearby
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    Ask a question
    Questions & Answers
    HanSolo1955
    16 September 2017|
    AnswerShow all 4 answers
    Response from G D | Reviewed this property |
    Yes bottled water was provided in the fridge, in our room, at no extra cost. The hotel is in the romantics zone and located near numerous stores/shops including a XOXO store similar to a 7-11 or Circle K store.
    1
    Vote
    Jan D
    2 September 2017|
    Answer
    Response from riskyone | Reviewed this property |
    Yes they have an elevator
    1
    Vote
    wcesue
    15 August 2017|
    AnswerShow all 3 answers
    Response from Frank P | Reviewed this property |
    Both of the above are right on the mark. Sorry I can't add anything other than call the hotel and ask.
    0
    Votes
    Room Tips
    "We stayed on the third floor and the second floor toward the back."
    Read review
    "Loved the nightly decor changes! No complaints."
    Read review
    "safe, clean, nice pool advise rooms 105-107 205-207 305-307"
    Read review
    "All rooms are smaller but nice with a small fridge and safe in each closet."
    Read review
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