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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,724 Reviews from our TripAdvisor Community

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There are newer reviews for Pueblo Bonito Emerald Bay
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Showing 1,592: English reviews
San Diego, California
Reviewed 4 weeks ago

Great staff everywhere we went! Beautiful grounds. Like being able to visit other property in town as well. Loved my spa hot rocks massage, tennis lesson, water aerobics, selection of pillows, and lots of drinking water.

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Helpful?
1Thank Delle W
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Delle. Thank you very much for your awesome review to Pueblo Bonito Resorts. It was an honor for all of us to host you on your recent family trip to Mazatlan. We also are very happy to know you had a very nice stay highlighted by our great service and Mexican hospitality and we certainly look forward to host...

San Diego, California
Reviewed 4 weeks ago via mobile

The property, staff, and food are still excellent ... However, the care of this PB Emerald Bay jewel is not moving in the right direction from what I just experienced three weeks ago, and it saddens me .... It's still very worthy of visiting - to be clear Great location - great views - excellent food The wine selection has...

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2Thank Cbartonsandiego
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Valued Guest. Thank you very much for your friendly review and staying with us at Pueblo Bonito Resort. Your comments offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We are happy because you enjoyed your stay in...

Whitefish, Montana
Reviewed 4 weeks ago

Once you get past the annoying timeshare sellers at the entrance, everything is top notch. Food has improved since our prior visits. Service is still top notch, but not intrusive. Rooms and grounds are immaculate.

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1Thank soloman9993
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Soloman. Thank you very much for your friendly review and staying with us at Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in...

Las Vegas, Nevada
Reviewed 4 weeks ago via mobile

I've owned at EB since it opened and love going back every year. Everything at the resort is beautiful and well maintained, as always. I don't do AI because there are too many good restaurants in town. Jorge at the pool by the Bistro took care of us all week.....really outstanding service. The Bistro restaurant, however, is an embarrassment to...

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Helpful?
1Thank Crystalvegas
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Crystal. Thank you very much for you friendly review and being such a loyal guest to Pueblo Bonito Resort. Jorge will be very proud with your feedback and I will personally let him know. We regret that other areas, like Bistro did not similarly meet your expectations. We would like to apologize for not properly attending to your needs....

Reviewed 4 weeks ago

Hotel and grounds were fantastic. The food was great at the Bistro Cafe, the buffet was not so good. We took the shuttle to the other hotel in Mazatlan and had most of our lunches and dinner at Cilantros and Angelos where the food was good. The staff was very helpful and friendly. The City Tour was disappointing, the tour...

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Helpful?
1Thank Ronnie E
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Ronnie. Thank you very much for your friendly review to Pueblo Bonito Resorts. it's great to hear that you had an excellent stay with us. Our goal is to create exceptional memories for everyone who visits us. And we are thrilled to know we did it. we are very sorry about the city tour. We all look forward to...

Reviewed 4 weeks ago via mobile

Our family has gone to Mexico 7 times, and we have liked our resort better than this one every time. The resort was much too big, with only 2 restaurants. The worst thing was that in the evening anytime after 6 if you wanted something to drink even just a bottle of water or 1 Coke you had to go...

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Thank Diana F
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Diana. Thank you very much for taking the time to share your feedback to Pueblo Bonito Resort. Your comments will help us to improve each day our services. so we truly value and appreciate them. For your personal information we provide food and drinks from our 2 snacks bar located by the main pool. we also have 3 restaurants...

Reviewed 5 weeks ago

We are long time owners at Pueblo Bonito and always enjoy our stays at their resorts be it in Mazatlán or Cabo San Lucas. What is consistently the most wonderful part of our stays is the service, in particular at Emerald Bay the poolside service by Jorge, Felipe, and Alfredo! Our other encounters with staff are also always very upbeat...

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Thank Scoter58
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Scoter. Thank you very much for your nice feedback and being a loyal guest to Pueblo Bonito Resorts. Your comments offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We area happy to know you had a pleasant...

Denver, Colorado
Reviewed 14 December 2016

We have had a timeshare here for twelve years and still love it! The service as always was great. We had a presidential suite at the far end of the resort overlooking the ocean. room is always clean Suggest you bring your own coffee. None provided. Unless you drink and eat a lot more than we do, I don't think...

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1Thank Berrybird42
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Berry. Thank you very much for your friendly review to Pueblo Bonito Resort. We really appreciate your loyalty to our hotel. Its always nice to have comments like this. it shows a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs...

Albuquerque, New Mexico
Reviewed 14 December 2016

I am an owner at Sunset Beach in Cabo and usually go there. This year we went to Mazatlan and stayed at Emerald Bay. I loved the property and the fact that I didn't have to take golf carts all over. So lush and beautiful and quiet. We went into town to the sister resort which we also enjoyed but...

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Thank 50Beth2222
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Valued Guest. Thank you very much for your awesome review to Pueblo Bonito Resort. We appreciate the opportunity to host you, on your first visit to Emerald bay. It’s our honor to read that you were pleased with our facilities and services. Iam elated to know that you received the attention you deserve. We appreciate the opportunity and to...

Spokane, Washington
Reviewed 13 December 2016 via mobile

As you enter the meticulously sculpted grounds of the resort, you know it's going to be something special. The entryway of the resort is very grand. Poinsettias surrounded the water fountain. As you checked in, you were able to watch a giant fish tank behind the counter. Our room was painted in a soft sky blue. Almost had a plantation...

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Thank Fancy2026
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Valued Guest. Thank you very much for your awesome review to Pueblo Bonito Resort. What a wonderful comments you have for us. so complete and so nice. It will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that this experience was a very positive...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €174 - €428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
169 questions
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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best accessibility for us was Bldg. 18--”
 of 5 bubbles freckkles, 12 Jan 2017 | Read review
“Ask to see the room first”
 of 5 bubbles Egidio0108, 11 Jan 2017 | Read review
“Top floors in each of the buildings provide quietest rooms.”
 of 5 bubbles Allan_and_Sharron, 10 Jan 2017 | Read review
“Ask for a view of the ocean.”
 of 5 bubbles beatrizm324, 4 Jan 2017 | Read review
“All ocean view, go higher for great view, only few patios”
 of 5 bubbles BigRedAZ, 2 Jan 2017 | Read review
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