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Pueblo Bonito Emerald Bay

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Traveller (1838)
Pool & Beach (627)
Room & Suite (382)
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Overview
  • Excellent73%
  • Very good16%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“kelly's bar”(137 reviews)
“emerald bay”(476 reviews)
“pueblo bonito”(250 reviews)
AMENITIES
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (3,243)
There are newer reviews for Pueblo Bonito Emerald Bay
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1,979 results
Traveller rating
1,260
432
154
76
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1,260
432
154
76
57
Show reviews that mention
All reviewskelly's baremerald baypueblo bonitobistro restaurantsister resortla cordelieremain poolmaster suitetime sharesunset beachbeautiful resortfree shuttlepb mazatlanpillow menuadult poolmeal plantimeshare presentation
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21 - 25 of 1,979 reviews
Reviewed 3 weeks ago

My husband and and booked an all inclusive vacation through Sunwing Holidays and had narrowed our search to 2 properties. Both 5 star ratings and both looked wonderful on paper. We chose the Pueblo Bonito Emerald Bay for it's proximity to the beach. We arrived...More

Thank _lorriefee
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Guest. Thank you very much for your preference and taking your valuable time to review Pueblo Bonito Resort. I will like to say this; our hostess just do an invitation to attend the timeshare presentation. Upon check in time the desk clerck will present...More

Reviewed 3 weeks ago

We had a week stay at this hotel and expected a wonderful time but we also had purchased an all inclusive plan for four. When we arrived they could not find our inclusive plan. it was a purchase of $ 1800 USDs. Diana Chegue checked...More

1  Thank jahurtado
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Guest. Thank you very much for sharing your awesome experience during your last visit to our hotel. I'm glad you experienced a comfortable and great stay. Diana comes to work every day with a great motivation feeling; she really loves what she do and...More

Reviewed 3 weeks ago

I just absolutely love this resort. It is beautiful. I especially appreciate the gracious hospitality of the staff and service that makes me feel like a king for the week. Special thanks to Humberto at the pool for his engaging personality and attentive service. I...More

Thank Deeringfish
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Guest. We appreciate the opportunity to learn more about your recent experience at Pueblo Bonito Resort. Nothing pleases us more than knowing your every expectation was met. We pride ourselves to know that you enjoyed all the amenities and services we offering our guests....More

Reviewed 3 weeks ago

We just returned from 9 days at PB Emerald Bay and they really saved the day for us. I have been coming to PB Mazatlan since my daughter was 5 and we decided to celebrate her quincenera at PB Emerald Bay as a special family...More

Thank Wendy C
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Wendy. We are so pleased to know that you had such an enjoyable stay with us here at Pueblo Bonito Resort. We love hearing that our valued staff provided personalized attention making your quincianera party and your trip a memorable experience. I greatly appreciate...More

Reviewed 3 weeks ago

The staff are so friendly and have been there many, many years. Thank you to: "The Kelly Team" - the staff at Kelly's Bar (some of them are: Oskar, Jose, & Alejandro) are awesome, extremely hard workers and a lot of fun; Enrique for the...More

Thank Judy W
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Judy. We appreciate your loyalty and nice review on your recent visit to Pueblo Bonito Resort. We are proud to know you enjoyed all the amenities and services we take pride in offering to all our guest. Our staff comes to work every day...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Laundry Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Bar/Lounge
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$162 - US$666 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$162 - US$666 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (1838)
Pool & Beach (627)
Room & Suite (382)
Dining (133)
Amenities (67)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
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Search4truth1
10 April 2018|
Answer
Response from Tobeso | Reviewed this property |
I'm sorry I can't help. I've never been in one.
0
Votes
omeomiy
7 April 2018|
AnswerShow all 5 answers
Response from Tayadog1 | Reviewed this property |
1 1/2 ft square. Big enough for person items.
2
Votes
Renee L
30 March 2018|
AnswerShow all 2 answers
Response from Mhorton41 | Reviewed this property |
Your question is not clear - please clarify!
0
Votes
Room Tips
"Top floors give better views of ocean. All rooms face the ocean. Not all rooms will have a balcony. Some will..."
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"Rooms by the Adult Pool are quiet and close to the Lobby, Transportation and Spa."
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"Top floor rooms give you the best view of sunsets."
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"Rooms on 2nd floor of two Storey are great. No one above."
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