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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,761 Reviews from our TripAdvisor Community

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There are newer reviews for Pueblo Bonito Emerald Bay
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Showing 1,627: English reviews
Muskegon, Michigan, USA
Reviewed 1 week ago via mobile

Stayed for a week celebrating our 40th anniversary. Can't say enough about the attentive staff. Three different pool areas, lovely spa, decent tennis courts (hard surface). Going home relaxed and tan!

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Helpful?
Thank gailhall53
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Gail. Thank you very much for your outstanding review to Pueblo Bonito Resort. We are truly honored that you choose us for such a special and memorable occasion like your 40th anniversary. Our team will be very proud with your feedback and we will continue improving every day and creating unforgettable experience for our guests. Hope to see you...

Minnesota
Reviewed 1 week ago

Those who rate this resort with 3 plus stars, I can only assume they have not traveled much. Where to start Pool - Decent pool but there are a few issues. Prepare to get to the pool before 8:30 am to put your towel on chairs or you will never get to actually sit by the pool. You can not...

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Helpful?
Thank milleramc
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Mr Miller. Thank you very much for taking the time to share your experience at Pueblo Bonito Resorts. Your feedback it’s always important for us. It offers a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We would like...

tucson, az
Reviewed 1 week ago via mobile

Very nice relatively well maintained grounds. Aging but somewhat well maintained rooms/buildings. The rooms are very large. Nice staff except for some lobby staff and timeshare salespeople. Okay food but nothing special except for off site Angelo's and Casa 46 which are both affiliated with the hotel and both quite good. The inclusive meal plan isn't worth even the discounted...

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Helpful?
Thank tucsonJ
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for taking the time to share your experience at Pueblo Bonito Resorts. Your feedback it’s always important for us. It offers a personal perspective and an opportunity to take note of the details of where we are succeeding and what needs improvement. Overall we understand you have a nice stay with us. and we...

Prince George, Canada
Reviewed 1 week ago

Our room was 2511, it was the newest building and quite lovely. The layout of the room was much nicer than the 2400 block building which my sister had a room in. There were a few hurried finishes of the room which didn't impact our visit but were noticeable and may diminish their star rating eventually. We were close to...

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Helpful?
Thank BonniethequeenB
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Bonnie. We are truly honored that you choose us for such a special and memorable occasion. Like your brother birthday.!! Thank you very much for let us be part of this wonderful experience. We are thrilled to know that you had an excellent vacation week and that you enjoyed our food and beverage service. Our team will be very...

Sacramento, California
Reviewed 1 week ago

We had a golf group staying here. Unfortunately, many people became ill, with many ending up in the hospital. When they say every room has a balcony, it is erroneous as ours had no balcony, only windows that would open. Although the wait staff and service people were very nice, the room service left a lot to be expected as...

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Helpful?
Thank tmiller377
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Mr. Miller. Thank you very much for taking the time to post your review to Pueblo Bonito Resort. On behalf of the staff and management we apologize for not properly attending to your expectations on attention and service. We all look forward to have an opportunity on hosting you on your next visit to our resorts. Kind regards.

Winnipeg, Canada
Reviewed 1 week ago

We are writing this so people thinking of travelling to Pueblo Benito Emerald Bay will think TWICE! We were in a Master Suite main floor for 2 weeks January/February 2017 Pros -beautiful hotel grounds but huge so we had lots of walking -there was a free shuttle into Mazatlan which runs every ½ to 1 hr but book ahead or...

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Helpful?
1Thank Dave1961_11
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Dave. Thank you very much for your detailed review to Pueblo Bonito Resort. On behalf of the staff and management we apologize for not properly attending to your expectations on attention and service. For your pérsonal information. In Mexico most of companys take older and young people to work with. We all look forward to have an opportunity on...

Columbus, GA
Reviewed 1 week ago

We have been going to PBEB for several years. As always we had a great time thanks to all the people who work there. We loved the breakfast buffet at the Cordelier, the Bistro, and Kelly's Bar. Three times a week Rafael Rodriguez entertains. He is an accomplished guitarist and singer. Did find a few things I did not like....

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Helpful?
Thank flom
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank your very much for taking the time to share your detailed review to Pueblo Bonito Resort. We appreciate your valuable time to bring this issues to our attention. Immediately we will working on resolved any situation to ensure our guest have the level of service they deserve. On behalf of the staff and manager, we apologize for...

Reviewed 1 week ago via mobile

We've been to Mexico for numerous times and this is our first review. Just had a most memorable time with our family. 5 families stayed at the Emeral Bay for 7 nights and our experience was just amazing from the day 1. They did their best to find all 5 rooms so we stay close together. It's a big resort...

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Helpful?
2Thank Eric Y
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Eric. Thank you for taking the time to share your experience at Pueblo Bonito Emerald Bay. We are pleased to hear that you and your family were able to experience a relaxing vacation week with us and we are delighted that all of you enjoyed your stay. Karla, Daniel and Selene will be ver proud with your feedback. We...

Nanaimo, Canada
Reviewed 1 week ago

The resort is fabulous and relaxing, it is definitely more of an older crowd. We purchased the all inclusive and found it wasn't really worth it. The food was just ok, and service was either great or non-existent. The rooms were on the top floor and were stunning, and mostly quiet. The golf cart service to get around the resort...

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Helpful?
Thank jencw2016
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards.

Reviewed 1 week ago

There is just not enough positive things to say about our experience here. They are the best at treating their guests like royalty! EVERYTHING was TOP NOTCH!! Rooms are gorgeous, shuttle is very convienent ,the staff are absolutely unbelievable in making sure you, the guest are HAPPY! Beautiful scenery and the spa was amazing! Pay the money to stay HERE,...

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Helpful?
1Thank Jody Y
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Jody. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. We are extremely delighted to know that you enjoyed your stay with us. as we strive to provide all our guests with exceptional service and the excellence Mexican hospitality. would be an honor to welcome you back again to our resort in the near...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €168 - €454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
181 questions
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Saint Paul, Minnesota
20 days ago

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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can look out and see the ocean from floors 3 and 4.”
 of 5 bubbles 354brendad, 16 Feb 2017 | Read review
“3rd or 4th floors are the best”
 of 5 bubbles micheleghawkins, 14 Feb 2017 | Read review
“Most all the rooms have terrific views of pools, the ocean and landscaping. All are fantastic!”
 of 5 bubbles LenB125, 13 Feb 2017 | Read review
“Ensure you get a room that is close to the beach and main lobby”
 of 5 bubbles milleramc, 11 Feb 2017 | Read review
“2500 block is the newest. No view from 2511 but the higher rooms (2521. 2531 etc and above) should. Quiet and lovely.”
 of 5 bubbles BonniethequeenB, 11 Feb 2017 | Read review
5 of 5