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Pueblo Bonito Emerald Bay Resort & Spa

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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
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US$371
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (3478)
360
Panoramas (116)
Pool & Beach (920)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 11/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 114 hotels in Mazatlan
Location
Cleanliness
Service
Value
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
English, Spanish

Location

Full view
38Car recommended
Grade: 38 out of 100
346Restaurantswithin 10 km
48Attractionswithin 10 km
6149Reviews413Q+A100Room tips
Traveller rating
  • 4,592
  • 900
  • 367
  • 163
  • 136
Time of year
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Popular mentions
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Most Recent
Ryan G wrote a review Today
1 contribution
+1
We had an excellent time while at Pueblo Bonito Emerald Bay. The service provided was bar none. I highly recommend Juan Carlos at the breakfast buffet, Angel and Samuel at the main pool. We have been going to the Pueblo Bonito EB for many years and the staff knows Emmy family by name like we had never left. The staff makes you feel like your part of their family. I highly recommend visiting the resort
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Date of stay: June 2022Trip type: Travelled with family
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donna m wrote a review Yesterday
10 contributions
+1
What a fun vacation here with our family/friends. Beautiful property and everyone there was so nice! Our suite had a personal hot tub and small pool! We took advantage of the all inclusive meal/drink offers and had many delicious meals. Right on the beach, but the beach wasn't as much of a swimming beach. Because we had two people who had mobility problems, we were able to call a golf cart for transport to the restaurants, pools and other areas. Special thanks to Julio R who made us feel so welcome and made sure we got to where we wanted to go and back! He made us feel really special. Definitely looking forward to coming back soon! <3
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Date of stay: June 2022
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Peter E wrote a review Yesterday
1 contribution
We own weeks at Rose and Sunset Beach I Cabo an Emerald Bay in Mazatlán. Without question or hesitation, Emerald Bay is our favorite property. While Rose and Blanco and Mazatlan are great for young families sunset Beach and Emerald Bay are relaxing and laid back. Kids are welcome but the properties offer peace to those who seek it The property is wonderful and unfolds itself slowly. Both Anglos and Mexicans enjoy the relaxed and peaceful atmosphere. Food is awesome and amenities are top shelf.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Travel in July is warm and humid
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Tracy H wrote a review Yesterday
Queen Creek, Arizona7 contributions1 helpful vote
Very nice resort. Friendly staff… Spa amazing… Beach not desirable, but water amazing to hear and see. Food for the most part was good. Clean and comfortable rooms. Pools very nice. Sunrise and sunsets are beautiful.
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Date of stay: June 2022Trip type: Travelled as a couple
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Patricia D wrote a review 1 Jul
1 contribution
We have stayed at Pueblo Bonito at Sunset Beach in Cabo and I will say that Emerald Bay was definitely less than luxurious as I would describe Sunset Beach however the staff were very friendly and the food was delicious overall it definitely was worth the money good price beach access a little further from town that I would’ve preferred but still overall nice views.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Patricia, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Fernando G wrote a review Jun 2022
1 contribution
I can't express the quality of the resort and the staff at Pueblo Bonito Emerald Bay. This happens to be our 4th time going back and we absolutely "Love it" The staff at the "Cordeliere" always are very attentive especially Carlos our favorite waiter, he is the best. We also enjoyed the service at the pool by Fabian and Humberto.
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Date of stay: June 2022
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear Garcia Hernandez, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed your visit and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of welcoming you again in the future as we will be more than happy to serve you. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Donnayou wrote a review Jun 2022
Tucson, Arizona58 contributions12 helpful votes
+1
Total relaxation and pampering away from the bustle of the city yet just short shuttle away. We have stayed at other Pueblo Bonito resorts and are impressed with the beauty of the resort while still preserving the land around. You feel as if you are in a tropical jungle with the variety of birds, and iguanas. The beach is private and protected during Sea turtle nesting season. There is a wide variety of food at the restaurants. We ate mostly at the Bistro because we like the smaller atmosphere. We did go to the buffet a few times. It was good but I don’t feel we eat that much food to justify a buffet. The pool service was the highlight. Very attentive to all your needs. The pool is kept quite clean. You have your choice of 4 pools, one of which is adult only. We also checked out the water aerobics at the main pool. Lots of fun!
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Parking is available if you are close enough to drive. The internet is sketchy.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear Donna, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Mary B wrote a review Jun 2022
Durango, Mexico30 contributions12 helpful votes
Visited only last week. It was incredibly crowded and the lobby was chaotic with people and their luggage. The staff was doing their best but it was clear, from the pools to the restaurants, they were trying too cram as many people into the place as possible. There were never any "unsaved" chairs at the pool, no matter how early you got out there. Pool water ranged from tepid to boiling and yes, the golf cart drivers were nice, but it looked like many of the guests could benefit from a walk between meals. For a resort that bills itself as luxury and exclusive, it was more like a crowded public park in the middle of a city. And where is the golf course, you might ask, at the Golf and Spa resort.
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Date of stay: June 2022
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 days ago
Dear Mary, We hope you are well. On behalf of Pueblo Bonito Resorts we are grateful with you for choosing our property to have enjoyed your recent stay, and we take this opportunity to apologize for not having completely met your expectations of our services and facilities. We are a company committed to the quality and standards of customer service and we will be working on an action plan that allows us to have continuous improvement. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Lisa A wrote a review Jun 2022
4 contributions
I have been coming to pueblo bonito emerald bay since 2014. They have the best staff and golf cart drivers. Claudio, Nahu, papa jose(bar tender), Samuel( bar tender). Jairo. Everyone is so nice and considerate. It doesn't matter how long it has been since my last visit, they come up to me and ask me how I am and how my family is doing. I also want to mention the golf cart drivers, they are amazing. I call for a golf cart and they are right there. Jesus Ortiz, thank you for always picking me up from my room and bringing me back. (And always with a smile and a high five) I give pb emerald bay 10 stars. Thank you pb emerald bay for an amazing 7 days. Lisa Aldous.
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 5 days ago
Dear Lisa, Thank you for taking the time to review your recent stay at Pueblo Bonito Emerald Bay. We are so pleased you chose to stay with us and even happier to know you had an amazing time. We truly appreciate your recommendation to other travelers. You can expect the same high-quality service each time you return to our resort. We thank you once again for your kindness and generosity to our staff. We all look forward to seeing you again in the near future. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Arlette C wrote a review Jun 2022
4 contributions
I had Yolanda who usually works during during the evenings and it was amazing! She was very welcoming and kept asking me how I was doing, I totally recommend the spa. If you have all included its free. If it’s you first time don’t worry they give you a tour and are there to assist you whenever.
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Date of stay: June 2022Trip type: Travelled with family
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 6 days ago
Dear Arlette, We thank you for the kind review, on behalf of all of us here at Pueblo Bonito Emerald Bay, we would like to thank you for your appreciation to the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation to all the Pueblo Bonito staff. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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PRICE RANGE
US$226 - US$428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (7.0 km), Playa Brujas (1.2 km), and Playa Cerritos (1.4 km).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and Looney Bean Coffee Shop.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pueblo Bonito Emerald Bay Resort & Spa have airport transportation?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.