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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,810 Reviews from our TripAdvisor Community

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Showing 1,673: English reviews
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Reviewed yesterday NEWvia mobile

Recently completed our 16th year at EBay as owners. Always enjoy our weeks there each year. Fully agree with others about the shortage of chairs and their broken condition. This was our biggest disappointment. It is the staff that really makes the place great. Jose Luis at the Emerald bar is the absolute best. Also, new guy, James at the...

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Helpful?
Thank James B
Eagle, Idaho
Reviewed 2 days ago NEW

6the time staying here, consistently great stays. However the wi fi program is stupid. They give you free wi fi with all inclusive and if you don't get that you need to go to one super Deli for wi fi Come on , it a great resort, super grounds great pools and than a stupid job on the wi fi.

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Thank Mike T
Indianapolis, Indiana
Reviewed 2 days ago NEW

My review is an honest review based upon what I have experienced at other resorts and what I have come to expect. Pueblo Bonito could be a 5 star resort. The grounds are beautiful and the beach is very nice.The staff is excellent and they are very friendly. This review is in no way to reflect on them but instead...

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3Thank jayteeone
Clive, Iowa
Reviewed 3 days ago NEW

We just returned from Emerald Bay, our 4th stay at this beautiful resort. A year ago I gave them 5 stars. This year is a challenge. Three days into our stay our A/C died. These things happen. At 10pm the night of the breakdown, my husband talked to Selena at the front desk, and we were told we would have...

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1Thank jsbowling2
Indianapolis, Indiana
Reviewed 4 days ago NEW

The resort is pleasant. We used an RCI exchange. Some of the owners report it has not been well maintained. The food is between poor to average. The pools are pleasant but they lack adequate chairs and even when the resort isn't completely full. The beach is well kept and pleasant. Almost all the room I saw face the ocean...

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Thank renee k
Calgary, Canada
Reviewed 5 days ago NEW

Stayed here March 2017 All inclusive. Beautiful hotel and fabulous grounds and pools, we had a lovely room with two twin beds. Hotel is clean and comfortable. They were doing some renovations to the exterior but did not impact our holiday or enjoyment. Staff are very helpful and friendly, although they do seem to go the extra mile for time...

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Thank meg071319
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your candid review to Pueblo Bonito Resort. We are pleased to know you had a nice stay with us. We appreciate your understanding on signing your consumptions, the razon is because we offer EP plan(only room) and AI plan. Your feed back is important for us, so we will share your ideas with...

Medellin, Colombia
Reviewed 6 days ago NEW

When you enter the road is lined with fabulous palm trees. The gardens are spectacular and so are the pools. What a fantasy world here. We felt we were in the south of France. The studio rooms are nice and have an adequate kitchenette to prepare modest meals. This is a very elegant Hotel.

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Thank casaecuador
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Case. Is our great honor to have hosted you on your recent stay with us. We are sure that the luxury surroundings of the resort and the dedicated service that you find with us are large factors in returning. As other guests have mentioned: it is difficult to go to another hotel because it would not be the same...

London, Canada
Reviewed 6 days ago NEWvia mobile

We exchanged a timeshare week through RCI to stay at this resort. We had a "Master" suite in building 18 - one bedroom with small kitchen, dining, two full bathrooms and a great balcony. The oceanfront view was amazing. So relaxing to sit out with a glass of wine after a tough day in the endless sun. Resort. This place...

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Thank To_Far_From_Paradise
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Its very rewarding to receive your charming comments about Pueblo Bonito Resort. Is always pleasent to know you found our rooms, our spectacular swimming pool, lush vegetation, birds and of course the ocean to your liking. Our staff will be proud with your feedback, especially Humberto and Raphael at the beach and Gilberto at the Bistro, to be...

Oak Grove, Mn
Reviewed 1 week ago NEW

We stayed in a 1 BR unit for 2 weeks in late Feb and early Mar. Our unit was 1924 and had a gorgeous view. I think it was one of the best views at the resort. We had a balcony with 2 nice lounge chairs. The sofa really needs to be replaced. The seat part of the sofa was...

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Thank OakGrove_MNJoyceN
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your wonderful review to Pueblo Bonito Resort. It's always nice to have guest like you. Showing us a personal perspective and let us take a note of the details of where we are succeeding and what needs improvement. But we are happy to know you enjoyed your visit to Mazatlan and our Hotel....

The Dalles, Oregon, United States
Reviewed 1 week ago NEW

Loved hanging out at the adult pool. Jose is the best bartender. Never forgets your name year to year. Keeps the bar clean and well stocked. Not sure what you want? Ask Jose! He will come up with something great.

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Thank tvpv
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear guest. Thank you very much for your wonderful review to Pueblo Bonito Resort. We appreciate the opportunity to learn more about your experience with us.. Nothing pleases us more than knowing your every expectation was met. We will share your feed back with everyone in the staff, especially with Jose. Like you, I have seen the attention of the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €172 - €494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
192 questions
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Saint Paul, Minnesota
1 month ago

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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony and close to the main pool. You will be closer to save chairs!”
 of 5 bubbles jayteeone, 22 Mar 2017 | Read review
“Ask for the master unit, most are the Junior units & ask for a balcony they don't all have one. The ground floor is desirable as well”
 of 5 bubbles rk130, 20 Mar 2017 | Read review
“All the rooms have a wonderful view”
 of 5 bubbles casaecuador, 18 Mar 2017 | Read review
“Ask for an ocean front room and also ask for a room with a patio. Not all units have a patio.”
 of 5 bubbles OakGrove_MNJoyceN, 17 Mar 2017 | Read review
“The higher the room the better the view.”
 of 5 bubbles tvpv, 17 Mar 2017 | Read review
5 of 5