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Pueblo Bonito Emerald Bay

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Pueblo Bonito Emerald Bay
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2,856 Reviews from our TripAdvisor Community

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Showing 1,708: English reviews
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colorado springs
Reviewed 2 days ago NEW

We were owners from the year 2000 (pre construction)-2016. We loved it. Then a divorce happened between owner and wife. Then service went to hell! We tried to rent our presidential suite in 2016 and were told we could no longer do so even though we had done it for years. They wouldn't let us reserve the rooms for our...

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Helpful?
Thank hsabin
Lake Havasu City, Arizona
Reviewed 1 week ago via mobile

Beautiful place can't wait to go back very nice staff the accommodations are top-notch I would recommend this place to anyone it's a must go situation it has three restaurants four pools every room has an ocean view

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1Thank bcauston
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your kind review. We appreciate for taking the time to share your experience at Pueblo Bonito Resort. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards.

kahana, hawaii
Reviewed 1 week ago

We are Timeshare Owners and look forward to our one week each and every year. The resort and landscaping are always being maintained and updated. This year they offered a new Premium Drink all inclusive program. Plus we had wi-fi available wherever you went around the resort. We highly recommend our resort. Everyone should check it out atleast once. You...

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2Thank LENEA01
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear owner. We appreciate your excellent review and loyalty to our hotel. we are pleased to learn more about how much you enjoyed your stay with us. definitely we invite our guest to take advantage of our Premium all inclusive program. On behalf of the staff and management we thank you very much your time to share your feedback with...

Santa Monica, CA
Reviewed 1 week ago

Took my daughter here for a brief vacation. The grounds are extensive and beautiful, the food is quite good and the pools are great. We liked the resort so much we rarely left during the five days we were there. Friendly, efficient staff made sure everything was always just right. At first we were concerned about being too close to...

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1Thank aswml
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. We are more than happy to know that you had a memorable time with us. And that you enjoyed all the details we take pride in offering our guests. We are sorry about your bed, as a cortesy we put a top mattress to make it soft. We appreciate your time to share your review with us and...

Minneapolis, Minnesota, USA
Reviewed 1 week ago

I can't say enough about this resort! It is absolutely beautiful, with tropical vegetation and fine architecture everywhere. There are many birds (parrots, doves, hummingbirds, flamingos, peacocks) on site along with lizards ranging from an inch to a few feet in length. The beach is very nice for walking, swimming and sunning. This resort has the largest pool I have...

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1Thank ctbraun
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your excellent and well detailed review to Pueblo Bonito Resort. We really appreciate your charming words to our hotel and our staff. Your nice feedback will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that this experience was...

Portland, Oregon
Reviewed 2 weeks ago

We have stayed here twice in a villa and it is a very nice property. We enjoy the private pool at the villa but always wander over to the main pool for volleyball or a fun poker game. The activities crew, including Lorena and Jesus, do a great job of making the games fun for everyone.....great job!!!

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1Thank Amy D
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Amy. It is our great honor, to have hosted you these past two times. I am sure that the luxury surroundings of the resort and the dedicated service that you find with us are large factors in returning to Pueblo Bonito Resort. We thank you again for your kind words to our employees, and hope to have the opportunity...

Victor, Montana
Reviewed 2 weeks ago

The best vacation I have ever had!! All of the staff were way beyond welcoming and friendly. Some of my favorites were Jose (Bistro), Mei, Gilberto, Jorge, Filipe and many others. They all made my stay feel like I was visiting family. Beautiful grounds, buildings, food and people. I can not wait to return. Excellent job by all.

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1Thank mona o
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Mona. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. we appreciate your charming words to our hotel and our staff. Your nice feedback will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that this experience was a very...

Carver, Minnesota
Reviewed 2 weeks ago via mobile

I have been here 3 times and it is a beautiful resort with great staff and great food ! Only thing is one of my friends got her money stole out of her closed suitcase and the manager was not overly helpful. The bacon shrimp and wild rice, cream of asparagus soups at the Bistro were outstanding😋

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Thank switzy231
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your nice review to Pueblo Bonito Resort. We appreciate the opportunity to see you on your third visit to our hotel. We also are pleased to know you had a great experience with our food and our friendly staff. Please, avoid temtations, the hotel provides in each suite a free safety deposit box...

Reviewed 2 weeks ago

My family typically goes to Sunset Beach in Cabo, but decided to check out Mazatlan again. We had the best Spring Break ever! Cab to Emerald Bay was about $30 (including tip) for the 3 of us. Got a great room overlooking the main pool - the view of the pool and the ocean was stunning. Unfortunately most of the...

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1Thank Cindy S
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Cindy. We are truly honored that you choose us for such a special and memorable occasion like your vacation trip to Mazatlan.. We are thrilled to know that you had a wonderful experience and that you enjoyed your stay with us. Our team will be very proud with your feedback and we will continue improving every day and creating...

Olympia, Washington
Reviewed 2 weeks ago

In 2001 we purchased a timeshare at Pueblo Bonito Emerald Bay in Mazatlan. We chose a junior suite for one (1) week each year. At the time of purchase we were promised the following: 1. A golf course was planned for the following year. 2. At the age of 65 years we would be able to begin taking a week...

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6Thank rick394
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Rick. Thank you very much for taking your valuable time to share your detailed experiences from your last visit and being such a loyal guest to Pueblo Bonito Resorts. Our owners like you, are always welcome to our owners lunch and we asign a sales person to answer any matter related with the membership or hotel services details. Please...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €157 - €587 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
197 questions
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Saint Paul, Minnesota
2 months ago

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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You cannot get good wi fi from the first three buildings that are old and in need of new tile and repair.”
hsabin, 25 Apr 2017 | Read review
“Emerald Bay is a very large resort. We usually pick a room close to a pool that we will be visiting each day.”
LENEA01, 17 Apr 2017 | Read review
“Third floor and up as the palm trees cover the view otherwise.”
953ChrisS, 9 Apr 2017 | Read review
“All rooms are good, all face the ocean.”
happytobehere73, 6 Apr 2017 | Read review
“Higher rooms for a view or ask for one adjoining pool so have lounge chair available”
34janetm, 5 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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