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El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
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1,317 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 975: English reviews
MN
Reviewed 12 December 2014

We stayed in November and were in one of the penthouse suites. The suite was very large but really needed some work. Our bathroom was truly in need of work. Our toilet seat was held together by wood screws,the tub was stained and took forever to drain. You needed to keep the shower short or you were were in mid...

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Helpful?
Thank Nancy M
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear N Mcnulty, Thank you for taking the time to write this review we appreciate your time given in letting us know your honest opinion about our resort. We always welcome constructive feedback for we see it as an area of opportunity to grow. Rest assure that your comments will be taken into consideration and the proper precautions will be...

Ontario,Canada
Reviewed 10 December 2014

I am writing this review from my room at El Moro. This is our fourth time at this resort and it gets better each time. We had a small issue that was no ones fault and it was settled right away. The staff, the accomadations and all the facilities are excellent. The staff go out of there way to help...

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Helpful?
Thank bbs15
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear bbs15, Thank you for taking the time to share with us your experience while staying at El Cid Moro Beach Hotel. We value our customers and want everyone to have a pleasurable experience as guests of our hotel. From our excellent service, to our great location, we hope that you spread the word and tell all of your family...

Kingston, Pennsylvania
Reviewed 8 December 2014

Everybody is very friendly here but I must say Francisco Renteria at the water pool bar is exceptionally friendly and very good. I think all servers in the USA should do their training here! Gary and Diana

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Helpful?
Thank GaryandDianaW
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear GarvandDianaW, Thank you for your time and review which we really appreciate. We are delighted to learn you enjoyed your stay with us at El Cid Moro Beach Hotel, and especially mentioned to Francisco Renteria, he went beyond your expectations. As El Cid Resort´s promises, we hope every guest feel refreshed and replenished after their journey with us. Unwind...

Reviewed 7 December 2014

Thank you to the activities staff, Cesar, Aldo, Maritza, and Cynthia, for making our stay so fun. Black Jack, Mexican Bingo, and Crazy Games by the pool kept us entertained. Thank you to Joshua from La Concha restaurant for the recommending dinner and the excellent service. El Cid Morro Towers is a nice resort with comfortable beds and rooms are...

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Helpful?
1Thank Lana M
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Thank you for taking the time to write this review, I you found our rooms to me spacious , as well as our service and food and beverages to be to your satisfactions , we work hard to maintain our resort looking its best and It is always nice when people take notice of our hard efforts. We hope you...

Reviewed 6 December 2014

We had another wonderful week of vacation at El Cid, including the Thanksgiving holiday. We've been staying at El Cid for almost 10 years now. The staff and waiters are simply wonderful--we especially love Cervando, Rosie, and Michelle. Cervando is always willing to bring our family whatever we might request, the food at Michelle's restaurant is superb, and Rosie not...

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Helpful?
1Thank Amyjpetersen
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Wow how great it is to hear that you keep coming back to us year after year , I am so glad that every year you are not disappointed and we manage to provide you with the best vacations possible. I will congratulate the following staff on their hard efforts for theses are the people who make a difference my...

Edmonton
Reviewed 4 December 2014

We've been back to Mazatlan a number of times and have always had a great stay at El Moro. The staff are fantastic - they cater to your needs. The rooms are large and very clean, and the ocean views are lovely. The all inclusive food is great and plentiful. Probably the best part is the friendliness of the staff...

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Helpful?
1Thank jvs000
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear jvs000, Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor. We are very glad to read about your kind review and charming words about the facilities. Each guest comment is without a doubt an opportunity to all the team members, as this will tremendously help us in continuously and...

Corona, California
Reviewed 2 December 2014

The check in process was quick with friendly, smiling and helpful staff. We refused the tours and were not hounded (much appreciated). Although the rooms are somewhat dated, they are huge, comfortable and very clean. We had a one bedroom on the corner facing the ocean and the pools. The scenery was fantastic - every morning we spent with tea,...

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Helpful?
3Thank cdncarol1
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Cdncarol1, Thank you for taking the time to write this review I enjoy reading about everyone’s experience. I´d like to start off by mentioning that we have had rooms updated and we are in the process of updating even more this is something we have been working on year round it much appreciated you touched this point. Never the...

Lexington, Kentucky
Reviewed 1 December 2014

If would never call El Cid El Moro Tower an exquisite resort, but what stood out most to me was the cleanliness, the rooms, the lobby, the restaurants and the pool area. That is what made me feel most comfortable about spending a week there. The beds could have been a little more comfortable. It would have been nice if...

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Helpful?
Thank Iceh2o
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Ice20, I always like to start of thanking me fellow trip advisor users for taking time out of there busy day to let us know there honest opinion about our resort! We work hard in making sure that we have everything looking its best but there is always room for improvement and great feedback as well as constructive cristisum...

Selkirk, Canada
Reviewed 1 December 2014

I enjoyed my stay here,but there was some negative things in the week long stay.The hotel itself was great.The staff were great,and the room was spacious and clean.We didn't do the all-inclusive so can't speak about the food.A pretty good stay in all. The Negatives We were constantly hounded by the so called information people about going to the time...

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Helpful?
1Thank Payaso77
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Payaso77, Thank you for taking the time to write this review. I am glad to see you enjoyed your stay and that you found the rooms to be spacious and clean as well and the service to be its best. However I am concerned to hear that you had some inconveniences with the gift shops I´d likes to clarify...

Windsor,Calif
Reviewed 29 November 2014

We have going to MYZ for 30 yrs and this is the best hotel. The staff is the greatest J was submitted to a hospital for 5 days at Hospital Marina which is brand new. He had excellent care.All drs were great especially the hotel dr (Padilla) The staff was excellent to us.Rosie and Guillermo helped us a great deal.I...

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Helpful?
1Thank momwindsor01
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear momwindso, Thanks for have taken some minutes to letting us know about your experience with us at el Cid Moro. I can read in your review that our staff was an important part of your stay with us, all of them where always there to help you in your needs and to make your stay more comfortable and funny....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €95 - €378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 Spa Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view from the south side of the building provides access to the ocean and the skyline of all Mazatlan.”
 of 5 bubbles annew114, 7 Dec 2016 | Read review
“There were many nights when the music across the street was played until 2 or 3 a.m. ”
 of 5 bubbles dalem137, 3 Dec 2016 | Read review
“I'd recommend staying on a higher floor, we had a lovely view of the ocean and the pools. We were on floor 26. ”
 of 5 bubbles besttravelor, 1 Dec 2016 | Read review
“All have at least partial ocean view. The higher the better.”
 of 5 bubbles John-MaryAnne, 30 Nov 2016 | Read review
“Room overlooking adult pool is much quieter! Music by main pool is loud!!!”
 of 5 bubbles MexFanColorado, 29 Nov 2016 | Read review
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