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El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
El Cid El Moro Beach Hotel
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1,427 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 1,069: English reviews
Reviewed 11 September 2015 via mobile

El Cid El Moro Beach Hotel is great for kids! The pool area has a water slide, waterfalls, basketball hoop, volleyball net and a rock structure that the kids can jump off into the water. La Conchita Staff Waiter, Angel Ocegueda is the best! He took care of us all week long with a smile. The beach is just steps...

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Helpful?
1Thank My Info K
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you for speaking so fondly about our Resort, we take pride in always trying to maintain our hotel in the best conditions for our guest enjoyment, I will definitely congratulate those you mentioned on their hard efforts for these are the people who make a difference and want in our team to keep giving such outstanding service....

Rosamond
Reviewed 10 September 2015

It is a nice hotel with plenty of pools for everyone to include private pools for members. It has plenty of beach between all three hotels for everyone to enjoy. Mizraim Jara Chico in reception took excellent care for me and my family. He went out of his way to get early accommodations a few days later for my son...

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Helpful?
1Thank Doc258
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Doc 258, We are glad to know we were part of a nice get away to Mazatlan. Thank you very much for the awesome review and give us the chance of being part of it. Be assured all the staff will get a mention for their good effort. And they'll be more than thankful to your comments. We hope...

Zacatecas, Mexico
Reviewed 9 September 2015

If you are looking for a familiar lodging in mazatlan sinaloa this is the place you should go. Lodging is good, food is awesome you have several options to choose, you never get bored. Pools are great, hotel have a water fall for the kids, but the best thing here in the activity crew, GEO's Jesus, Cyhtnia and Frank they...

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Helpful?
Thank celestiastar68
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review
Google Translation

Estimado celestiastar68, No tengo palabras para agradecer lo que este comentario significa para nosotros, estoy muy contento de saber que...

Calgary, Alberta
Reviewed 6 September 2015

This is our second visit to this facility and we hope to return soon! Fantastic property, we stayed on the 25th floor Ocean View in the South East Corner so try to catch a room on that corner....from your Balcony you can see all of the other resorts along the beach, way down to actual downtown Mazatlan -- Fantastic View....

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Helpful?
1Thank keithb0b
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear keith b0b, I feel so glad to hear that you had an amazing trip at the Moro and that we met all your expectations during your stay. It is so good for me to know that you were part of our elite guests which is our best package and that you enjoyed of its benefits. Thank you for your...

Boise, Idaho
Reviewed 30 August 2015

This resort was beautiful! Grounds were well kept and the people were all so nice. Our 1 bedroom suite was beautiful, on the 27th floor of the El Moro tower.The beach is nice, but is not large. In order to get a chair at the beach or the pool it is advised to go down EARLY. They fill up quick!...

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Helpful?
2Thank Lonie C
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Lonie C, We thank you for the wonderful compliments about our staff. It is so appreciated, we are happy to read about your stay and how much you enjoyed the accommodations of your room and its view, dinning at our restaurants, our location and service our staff is thrilled to know that they made your experiences special and memorable,...

Chicago, IL
Reviewed 26 August 2015 via mobile

Went with infant. Guillermo went out of his way to get us a pack and play. I actually think he went and bought it. Our renovated rooms on 25 faced the ocean and were wonderful. Plenty of towels and the bar soap was nice. We paid a little more for all-inclusive plus and it was well worth it. Wines with...

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Helpful?
1Thank Bruce G
GMELCID, Gerente at El Cid El Moro Beach Hotel, responded to this review

Dear Mr. Bruce G, We would like to thank you for taking the time share your comments; we greatly appreciate your thoughts and opinions regarding our service. El Cid Resorts encourages customer feedback in order to improve the services we offer to our customers. Our main interest is to provide you with the fines facilities and services in an atmosphere...

la
Reviewed 24 August 2015

I just got back on the 15th after a week at this hotel. I travel often to Mexico and stay at A.I. resorts with my two kids. I'm used to watered down drinks and Americanized buffets. This hotel has an open air lobby which means - no AIR CONDITIONING . They only places the air seems to work great were...

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Helpful?
Thank krisrondo
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Krisrondo, Thank you for taking the time in letting us knows about your stay. I am sorry you hear that we did not meet your standards and that you encountered many inconveniences in regards to the A/C rest assure that I will definitely be looking into this situation and see why it was no resolved immediately, as for the...

Reviewed 20 August 2015 via mobile

Wow. Where do I start? I was impressed when I got a call asking if we wanted ride from airport, said yes, downhill thereafter. This is a sales ploy to get you to pay for activities/$20 for tours with other hotels. Mind you they don't bring you back to airport when leaving! Except they don't tell you this, taxi drivers...

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Helpful?
4Thank NicolaLawrence
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear NicolaLawrence, Thank you for taking the time in letting us know about your stay it is unfortunate that you did not have a pleasant. I am sorry you felt like you were being violated I do wish we would have had some acknowledgment of the situation so we could have dealt with this in person but nevertheless I will...

Woodland, California
Reviewed 18 August 2015

We stayed here the week of August 8th, 2015. This was a family vacation that included our family of four (2 kids, age 6 and 14), another family of 4 (2 kids, age 10 and 19), and two senior adults. We booked a total of four room, one for the children, and requested that at least two of the rooms...

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Helpful?
2Thank MMB530
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear MMB530 Thank you for taking the time in writing this review. My sincere apologies for the Inconveniences you encountered in regards to maintenance in your room I can assure you that we always try our best to maintain our faculties at their best conditions and it is unfortunate that we did not succeed in your case, rest assure that...

White Plains, New York
Reviewed 22 July 2015

My family of 4 stayed here for one week in early July. We stayed in a 2 bedroom 3 bathroom updated room on the 17th floor. The rooms and views were beautiful. The location of the hotel is great. Many restaurants to choose from within walking distance and/or a quick and cheap pulmonia ride ($4 usd). The food at the...

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Helpful?
3Thank xmanmomx
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Xmanmomx Thank you for taking the time in letting us know about your recent stay as I am glad to hear that you found our location and service to be wonderful I am also dismayed to hear about your incident with the phone being lost, I would like to comment that we in no means are taking sides to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Conference Facilities
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €101 - €411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 Spa Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When we moved to the luxury king room we were on the 27th floor of the hotel and it provided a great view of the ocean and the city. The higher the floor you stay on the better the view.”
 of 5 bubbles 358kathyj, 19 Feb 2017 | Read review
“Change the mattress's in the building!”
 of 5 bubbles brianmN430BS, 17 Feb 2017 | Read review
“The best restaurant was La Concha, make sure that when you book, you are able to eat all your meals at La Concha. They are a bit slow in taking your order and delivering it but they wait is so worth it. ”
 of 5 bubbles biancasI5290HQ, 15 Feb 2017 | Read review
“None...staff did an excellent job!”
 of 5 bubbles andrewa349, 14 Feb 2017 | Read review
“We like to ask for an ocean view room.”
 of 5 bubbles SigtheIcelander, 14 Feb 2017 | Read review
5 of 5