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El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
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1,376 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 1,022: English reviews
Granville, Ohio
Reviewed 20 May 2015

What a great place to stay. Wonderful food, activities, tours, pools, and staff. Friends and family from ages 10-74 enjoyed the experience. Excellent service from Staff including: Jesus, Armando, Guillermo, Josue and Raul, morning and evening in La Concha; Ulisus and Cesar at El Patio; Christian Ricardo at Prime Grill; and caddy Javier at the Golf Club. Housekeepers Rosario (on...

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Helpful?
Thank Carol J
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Carol J, Wow, what a wonderful review you just give us to all of us that make part of el Cid and the lectors of tripadvisor. Thank you very much for have chosen us like the best place to stay in your 6 wonderful weeks in Mazatlan. I am so happy to read that all our services went beyond...

Reviewed 16 May 2015 via mobile

El Cid El Moro has beautiful ocean views, and their wait staff is great. However, for all you foodies out there, forget the all inclusive, and put that money to greater eats like LOS PANCHOS! Sadly, all inclusive at El Cid takes away all the quality, and gives you just a lot.

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Helpful?
1Thank RoseBoag
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Thank you very much for sharing your comments on your recently stay with us. I am very pleased to read that your stay at the hotel was positive. About the food we are checking as area of opportunity about the quality, for us is very important your comment. We hope you return to this home soon. Kind Regards. Salvarote Sanchez...

Sacramento, California
Reviewed 10 May 2015

The Staff at the La Concha was the best. Jesus, Jorge, Daniel and Guillermo was very attentive to our every needs. Ana & Veronica was very helpful from beginning to end. I must say the rest of the staff at the front desk could smile a bit more. I don't speak any spanish and it would have help a great...

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Helpful?
1Thank ray7002015
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear ray7002015, Thank you very much for have taken the time to give us this awesome review regarding your great vacation with us at el Cid Moro. I am so glad and proud to hear that our staff at la Concha was the best, attentive and helpful in your needs. Be assured Jesus, Jorge, Daniel, Guillermo, Ana and Veronica will...

Parksville, Canada
Reviewed 8 May 2015

We had a wonderful time at this resort. The staff are friendly and efficient. Our room was in the "annex"..great ocean and pool views. Great variety of places to eat, pools, stores, etc. I loved the free shuttle to any of the other El Cid resorts. Our room was perfect for what we needed. Our room attendant was quick and...

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Helpful?
2Thank Lisa M
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Lisa M, Thank you for this awesome review regarding your wonderful stay with us at el Cid Moro. It is so good for me to know that we met all your expectations and went beyond them. Be assured we will be more than happy to assist you a second time. Don't doubt in coming back the next time. Kind...

Riverside, California
Reviewed 7 May 2015

This is our 5th trip to Mazatlan and staying at El Cid . We just think it is the Most fabulous hotel we have ever stayed! We have children and the Kids Club is so fantastic. Letty who runs the kids club is So friendly and outgoing and just loves to take care of our 2 kids and plans fabulous...

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Helpful?
Thank Ron H
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Ron H, I am so happy to hear that all the activities staff made of your family trip something special and pleasent for you and your kinds. Be assured Lety, Maritza and Ximena will get you good comments. Be assured I am so proud to have staff like them who takes care of our guests and their vacations. I...

Park City, Utah
Reviewed 6 May 2015

From the first encounter with front desk staff, to my room that had the dirtiest floor I've ever seen. And moved to another room without an apology, or sorry seemed to be the theme of my week. Or even a call to see if everything was ok. Not once did any of the staff except 2 pool waiters Ivan and...

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3Thank PAtthompson1954
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Patthompon1954, First of all I will like to thank you for the time you took writing this review to let us know your comments about your recent stay with us at el Cid Moro. I am sorry to hear that we didn't met your expectations and that the staff wasn't so helpful and kind. Be assured I will take...

Oroville Calif.
Reviewed 4 May 2015

We returned last week from a weeks stay at El Morro. Can say it was one of the best vacations we ever had and our third trip to El Cid Mazatlan. All the restaurants we tried were fantastic with the exception of the Mexican food ( Think nama was Casada) One word describes the meal! HORRIBLEY. The beach front, the...

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Thank reviewOrovilleCalif_
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Thank you very much for this review which is very important for us as we take care of all the details our customers may have during their stay. I am so glad to hear that you found our services The Best and the staff always remarkable in their friendliness and desire to please our customers. Also, it is so...

Washington
Reviewed 4 May 2015

We are RCI members and this was our first time to Mazatlan, one of the places we stayed at was the El Cid Moro. The 1 bedroom unit had not been updated but was clean and very spacious. All the staff was very friendly and courteous, I would actually rate the El Cid as being one of the most friendly...

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1Thank NoMoreTacos
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear No More Tacos, I feel so glad and proud to hear that you have had timeshare with us and that you let us be part of an special event like is your anniversary. It is so good to know that you found nice our resort and facilities and that you will continue coming back. Be assured all the staff...

Salt Lake City, Utah
Reviewed 30 April 2015

My boyfriend and I purchased a vacation package through RCI that included a Mexico resort stay. After sorting through dozens of options with no strong option of a destination, we chose El Cid El Moro after seeing all their amazing reviews. The property, staff, and room all exceeded my expectations which were already quite high after reading such rave reviews....

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6Thank PaigeSjob
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear PaigeSjob We would like to thank you for writing such a positive review on Tripadvisor! Thank you for recognizing our accommodating and helpful staff, our food and restaurants, our clean rooms with great amenities and the hotel’s lovely views. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you...

Toronto, Canada
Reviewed 29 April 2015

This was our first visit to El Cid. Our vacation was above and beyond expectations. We were warmly welcomed by Meredith, Rosey, Andre,and Laura. They were always there to help us during our stay. The food was great but made better by Ramon and Adolfo at La Concha. Special thanks to Carlos (paramedic/lifeguard) as I had a very bad fall...

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Helpful?
1Thank Rosemary P
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Rosemary p, We would like to take the opportunity to thank you for choosing to stay at El Cid Moro and for taking the time to share your comments on TripAdvisor. We are delighted to receive your feedback and note how great your experience was, we will certainly share with the team all your great praise. It makes us...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €91 - €335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even though there are kitchens in the rooms I recommend the all inclusive. So much easier an makes the trip even more relaxing.”
 of 5 bubbles curtisrm2017, 21 Jan 2017 | Read review
“The rooms are very nice and the maids do a great job cleaning it every day and they are very friendly even if they don't know a lot of English.”
 of 5 bubbles williamhC7003TX, 19 Jan 2017 | Read review
“Get the Prestige room if possible but the 2 bedrooms in the tower are also very nice!”
 of 5 bubbles lamonts192, 18 Jan 2017 | Read review
“The tiles in our bathroom had grout dripped all over that had never been cleaned after construction.The shower had no water pressure . I had to run the water in both the sink and shower for about five minutes before it was hot.”
 of 5 bubbles jenniem84, 18 Jan 2017 | Read review
“We were on the fourth floor and had a nice view of the sunset each evening.”
 of 5 bubbles Janice_2012_12, 17 Jan 2017 | Read review
5 of 5
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