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El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
El Cid El Moro Beach Hotel
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1,427 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 1,069: English reviews
Almena
Reviewed 1 week ago

Our room at El Moro Tower was wonderful. The Service commendable and each and every staff member we dealt with were fantastic The food is the Best. Great selection and Quality. Met couples from around north America. Hoping to meet them next year

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1Thank thomashs961
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear thomashs961, I am very happy to know your stay with us was everything you were hoping and that you enojoyed our services. Thank you for taking the time to write your comments regarding the experiences with our staff, our service and our facilities. I am very glad to hear that you describe your stay as a seven days of...

West Lafayette, Indiana
Reviewed 2 weeks ago

My wife and I enjoyed are stay at the El Cid Moro Tower. The rooms were spacious, view was wonderful from our 12th story room, people friendly, and the weather was great. What more could we ask for? We had an all inclusive stay so the food was covered. We found the breakfast and lunch times had better food than...

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1Thank myt4tres
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear myt4tres, I appreciate that you took time to share with us your comments about El Cid Moro. You can’t imagine how the proud I feel when I read yours; thank you so much for your comments and for saying such nice things about the Resort. Our objective is to always provide the best service to our clients, so reading...

Greenwood
Reviewed 2 weeks ago

My husband and I were very pleased with our stay. We were in a Mexico celebrating our anniversary! It's definitely a place I would stay again. The staff was very friendly and attentive to our needs. I would recommend to anyone!

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Helpful?
Thank jacquelinead
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear jacquelinead, I am very happy to know your stay with us was everything you were hoping for your anniversary vacations. Thank you for taking the time to share with us your experiences with our staff, our service and our facilities. Our objective is to always provide the best service to our clients, so reading this kind of comments makes...

Madison
Reviewed 2 weeks ago

We absolutely LOVE El Cid resort. We have been coming here for eight years already and plan to for many more years to come. Usually stay on 19th floor of El Castillo which is a fantastic suite. Seven restaurants to choose from that are all excellent if you have highest level of all inclusive. Mexican coffee made at table is...

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Thank andreweh2017
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear andreweh2017, Wow! Such an awesome comment. Thank you for sharing your experience with us through Trip Advisor regarding your recent stay with us. I am very pleased to hear that our staff attended to all of your expectations and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts. Comments...

Brunswick, Maine
Reviewed 2 weeks ago

Multiple issues with room. Multiple calls to get things repaired. Phone & safe not working. Strong, foul sulfur like smell in bathroom for 2 days before the message finally reached maintenance to repair the broken toilet. We were told one thing when signing up for Leisure Club one hour talk only to find out we were giving wrong information then...

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Thank 904gracie
Edmonton
Reviewed 2 weeks ago

Loved my room, the view of the pool and the ocean from the 9th floor was wonderful. Staff was friendly and helpful. Restaurants were a bit pricey but the food was very good. Wanted free wifi - it is very expensive at $55 US/week

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Helpful?
Thank 174bonnies
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear 174bonnies, Thank you for sharing your experience with us through Trip Advisor regarding your recent stay with us. I am very glad to hear that you enjoyed a different tasty cuisine each night of your stay with our wide variety of restaurants and that all our staff were kind and helpful to your needs. Regarding what you mentioned, at...

Sunnyvale
Reviewed 2 weeks ago

This resort has a friendly staff and is very well maintained. The pools were heated and they have many activities. They have many pool lounges and beach palapa's with lounges but they have a problem with all the places being taken. The towel place doesn't open until 8 am but people keep there towels overnight and reserve the lounges well...

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Helpful?
Thank richjan24
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear richjan24, Thank you very much for taking the time of let us know your comments regarding your week stay with us at el Cid Moro. I am very happy to know our staff attended to your needs and were kind and helpful. Our objective is to always provide the best service to our clients, so be assured that we...

Montreal, Canada
Reviewed 2 weeks ago

We were at the resort for nine days and played golf five times. It was great. Property, food, service and golf were all great. Bought the all inclusive and it was worth every cent. Would go back to Mazatlan tomorrow.

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Helpful?
Thank john84930
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear john84930, I appreciate that you took time to write us your feedback on Trip Advisor about El Cid Moro. I am very glad to hear that you enjoyed your playing golf and that all our facilities were amazing. We will be awaiting your return the next time you visit Mazatlan and look forward to welcoming you once again. Best...

Listowel
Reviewed 2 weeks ago

First time at El CID Moro. Check in was smooth, one bedroom unit very spacious. Walk in shower could have fit four people it was great. The other El CID resorts were lovely. Marina very quiet and beautiful. Granada had a great pool, quiet and super warm. All the action is at the Moro and Castillo pools. The VIP pool...

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Helpful?
Thank Robin S
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Robin S, I am very pleased to hear that all our facilities and services met your expectation and I appreciate that you took time to gave us your comments about El Cid. You can’t imagine how the proud I feel when I read yours; thank you so much for your comments and for saying such nice things about the...

Victoria, British Columbia, Canada
Reviewed 2 weeks ago via mobile

We liked that all inclusive wasn't mandatory here because there were so many good restaurants nearby. The free shuttle to the other El Cid restaurants was nice to have though. The pool is heated and the rooms are very nice.

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Helpful?
1Thank JULIE D
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Julie D, We appreciate your confidence in us and with great pleasure to read that we working diligently to deliver on our promises to you. I am glad to note that we exceeded your expectations; it is rewarding to note that our focus on consistency and efficient service is welcome. Please feel free to contact us in your next...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Conference Facilities
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €100 - €411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
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Questions? Get answers from El Cid El Moro Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When we moved to the luxury king room we were on the 27th floor of the hotel and it provided a great view of the ocean and the city. The higher the floor you stay on the better the view.”
 of 5 bubbles 358kathyj, 19 Feb 2017 | Read review
“Change the mattress's in the building!”
 of 5 bubbles brianmN430BS, 17 Feb 2017 | Read review
“The best restaurant was La Concha, make sure that when you book, you are able to eat all your meals at La Concha. They are a bit slow in taking your order and delivering it but they wait is so worth it. ”
 of 5 bubbles biancasI5290HQ, 15 Feb 2017 | Read review
“None...staff did an excellent job!”
 of 5 bubbles andrewa349, 14 Feb 2017 | Read review
“We like to ask for an ocean view room.”
 of 5 bubbles SigtheIcelander, 14 Feb 2017 | Read review
5 of 5