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El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
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1,313 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 971: English reviews
fairfield, ca
Level Contributor
3 reviews
Reviewed 1 week ago

This is a magical vacation spot. The hotel is staffed with friendly people always will to assist you with your needs. From breakfast to evening activities, someone is there to attend to you. English maybe the second language there, but they seemed to know how to understand you, bring you what you need, or refer you to someone who does.... More 

Review collected in partnership with this hotel

Helpful?
Thank M3165MVdavidb
Everett, Washington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We have been coming to the El Cid for 30 years and have been owners at the El Moro for 27. This place feels like home. One major complaint is that when we check it more often than not they try to put us in one of the rooms without an ocean view. Our contract specifically states "beach front" The... More 

Review collected in partnership with this hotel

Helpful?
Thank Dogguy_12
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Dogguy_12, I would like to express my sincere aprecciation for the above feedback. Thanks so much for you loyalty to El Cid and Mazatlan, and sharing your thoughts with us here. Each team member is trying to fullfill and to exceed our guests’ expectations every day when we come to work and such a feedback is really a great... More 

Oconomowoc, Wisconsin
1 review
Reviewed 1 week ago

Everything was great at this property. Food was of good quality, liquor prices were a good value for the money. Check in at the facility was very fast and the people were very friendly. Would go back to this facility for a longer stay in a heartbeat.

Review collected in partnership with this hotel

Helpful?
Thank V5692GXthomasl
Camano Island
1 review
Reviewed 1 week ago

love Mazatlán and El Cid. People who work for El Cid try very hard to make our vacation time very enjoyable. We appreciate them. The up graded rooms are very nice and comfortable. The food at the restaurant is very good as well as the wine selection

Review collected in partnership with this hotel

Helpful?
Thank 648williamgw
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear 648williamgw, Many thanks for your recent comments. We are delighted that you found our staff friendly and helpfulness, we firmly believe that manners cost nothing so we aim to ensure your service standards are second to none. We work hard to ensure that each of our guests receives a level of service such as you did. Best regards, German... More 

San Jacinto, California
2 reviews
Reviewed 1 week ago

We look forward to visiting you resort each and ever year we come. The staff that are employed there are more like family than employees. we enjoy there company from the maids, waiters, cooks, staff members at the front desk, to the bartenders. we love them all. Sincerely Rick and Linda O'Neal

Review collected in partnership with this hotel

Helpful?
Thank rickyo107
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear rickyo107, Along with my team, I sincerely appreciate your positive comments and am delighted that you enjoyed your stay. Your kind recognition of our colleagues is greatly appreciated and very warmly received. I take much pleasure in recognizing our team members for their genuine care and attention towards ensuring your stay is exceptional in every way. I am very... More 

Mesa
1 review
Reviewed 1 week ago

The stay was great if they didn't start construction near, like next floor up, our room at 5:00am. They smell of whatever chemicals they were using for construction or cleaning was very strong, ammonia smelling, in the afternoons. Other than that, the people there are very nice and accommodating. Felt safe and relaxed at the resort.

Review collected in partnership with this hotel

Helpful?
Thank Jessica Lynn G
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Jessica Lynn G, Many thanks for your review and kind comments. Great to see that you enjoyed your holiday with us. Lots of progress and improvement took place in the hotel since the time of your visit. Meanwhile, please accept our sincere apologies for any inconvenience encountered regarding the chemmicals smeled. Kindly rest assured that I will follow up... More 

Calgary
1 review
Reviewed 2 weeks ago

My wife and I stayed for a week at the El Moro and overall we were very happy with the hotel and really enjoyed Mazatlan. We stayed in the main 27 floor tower which has stunning views along the cost to the old town. The two room suite will stayed in was large, comfortable and very clean. There was a... More 

Review collected in partnership with this hotel

Helpful?
Thank melm179
Abbotsford
1 review
Reviewed 2 weeks ago

It was our first time in Matazlan and saying at El Cid resorts. Owners of a timeshare,we never go to same resort or place as we like to travel the world. We changed our mind this time and we are already planning our next vacation there. Best place for family with kids. I really liked how they have sections for... More 

Review collected in partnership with this hotel

Helpful?
Thank Aman G
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Aman G, First of all, thank you so much for your review regarding your recent stay with us. I am very proud to read that you experienced at El Cid Moro Beach Hotel was perfect during your vacation in Mazatlan. A large part of customer service success is creating a seamless experience. Customer needs are anticipated; systems are in... More 

Phoenix, Az
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 2 weeks ago

Just returned from my 5th or 6th stay at El Cid Moro and again, our visit was great. This is not a luxury or romantic hotel. All my visits have been all male trips for fishing and this place suits our needs well. The hotel seems to cater to groups larger than ours and families. The rooms are large with... More 

Helpful?
Thank ROBII
Ensenada, Mexico
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 weeks ago

Not a bad place but very old. I just had the dinner buffet and almost threw up! Lots of Italian food with lots of cheese and very tasteless. I think I'll eat off the menu next time if there is a next time. The room has a kitchen with refer which is good but like I said it's an old... More 

Helpful?
Thank Baja5557
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Baja5557, We take your words into serious account and hope to make by improving our standards of quality by reflecting once again on our food and beverage department will be ensured to make improvements immediately. Our rooms are also under a renovation program wich we hope to end in the middle of 2017. Should you have any further suggestion,... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €99 - €390 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 Spa Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
91 questions
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Questions? Get answers from El Cid El Moro Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd recommend staying on a higher floor, we had a lovely view of the ocean and the pools. We were on floor 26. ”
 of 5 bubbles besttravelor, 1 Dec 2016 | Read review
“All have at least partial ocean view. The higher the better.”
 of 5 bubbles John-MaryAnne, 30 Nov 2016 | Read review
“Room overlooking adult pool is much quieter! Music by main pool is loud!!!”
 of 5 bubbles MexFanColorado, 29 Nov 2016 | Read review
“Choose room carefully for your comfort ”
 of 5 bubbles M3165MVdavidb, 24 Nov 2016 | Read review
“Wish we could have slept in later than 5am!”
 of 5 bubbles 848jessicalynng, 20 Nov 2016 | Read review
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