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El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
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2,746 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid Castilla Beach Hotel
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Showing 1,587: English reviews
Reviewed 1 week ago via mobile

El Cid was amazing , so relaxing and enjoyable. We loved the activities and the black jack tournament ! Highly recommend! The hotel was so clean and the staff was very friendly. The activity people , including Dante were great !

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Helpful?
1Thank Abe A
Langley
Reviewed 2 weeks ago

El Cid Castilla was beautiful, the activity team (Jorge, Nacho, Cinthya, Jesus Jimenez, Cesar, and many others) made our stay the best experience. They became our friends and made each day a blast! Miss Mazatlan already and all the friendly faces :) Definitely looking forward to going there again!

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Helpful?
Thank robf102
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear robf102, We are pleased you loved your trip and did enjoy your stay. Your praises of El Cid Castilla and staff, especially Jorge, Noche, Cinthya, Jesus Jimenez, Cesar, are greatly appreciated. We are pleased you enjoyed all of our amenities, great facilities, and felt as if you were treating yourself. We enjoy being able to create the ultimate getaway....

Reviewed 3 weeks ago via mobile

Dante Great service, outstanding activities, good food and drinks.will come back soon. Staff is helpful. They help one of our members, who is handicapped . The maid service is wonderful. The activity director has age appropriate activities. We love sitting by the warm pool, listening to the music.the view of the harbor is great.

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Helpful?
1Thank Christa M
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Crista M, The reviews that El Cid Castilla Beach Hotel receives on Trip Advisor are a joy for us to read. We are able to receive honest evaluations of our property, our service, and the overall experience each guest has. These reviews also assist potential guests decide between us and our major competitors. We now have the opportunity to...

Reviewed 3 weeks ago via mobile

The rooms, food, services are great. The staff is excellent. We have gotten to know Dante, the instructor at the pool. He is very friendly and knowledgeable. We highly recommend El Cid Marina hotel! The employees are friendly

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Helpful?
1Thank Arthur S
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Arthur , Thank you so much for your glowing review of El Cid Castilla Beach Hotel. We have been working hard under to impress savvy travelers like you, and the compliments mean the world to us. At El Cid, our caring staff strives to provide each of our guests with a genuine and authentic experience that is customized, convenient,...

Argyle
Reviewed 3 weeks ago

For the price that you are paying the we stayed here because it's a very popular hotel in the area but food is not worth it at all we had the Italian dinner and we also tried the buffet by the beach and it was very bland. Needs better ingredients.

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Helpful?
Thank 21ambarl
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear 21ambarl, Thank you for taking the time to write your experience with us about the El Cid Castilla Beach Hotel. Good and bad comments are the tools for which I measure our guest´s satisfaction, so your comments were very important to the hotels success, I thank you for sharing. Please allow us to host you again and pamper you...

Chilliwack, Canada
Reviewed 3 weeks ago

Really enjoyed the nice weather and get-away at el cid castilla and moro resort :) The rooms were nothing fancy but suited our needs perfectly and provided all the basics! The food was delicious every time, especially the breakfasts at the La Concha and the dinners at the Italian restaurant. The site map isnt that detailed as far as what...

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Helpful?
2Thank stephchats
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear stephchats, We are very glad that you enjoyed your stay at El Cid Castilla & Moro Beach Hotel and in Mazatlan. I am glad you found the hotel charming, in a great location and the staff "super super nice." I could not agree more. In addition, I know the staff will be truly happy that they made a positive...

Abbotsford, British Columbia
Reviewed 3 weeks ago

I went to El Cid Castilla with 4 of my best girlfriends and we had the best time! We instantly became friends with the activity staff there and had so much fun with all the games and activities and events going on around the resort. The night shows were fun, the food was great, the on site Italian restaurant was...

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1Thank shellyf54
Playa Del Carmen- Mexico
Reviewed 3 weeks ago

We visited the Cid Castilla Beach for a Wedding. The Hotel it self is in a good location but very dated and very noisy. we stayed in room 9107 and there was noises all times of the day. from the gardener cutting the palm trees at 6.30 in the morning or the party animals returning at 4.00 AM. forget taking...

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Helpful?
Thank Bjoern K
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Bjoern K, Thank you for taking the time to write a review regarding your recent stay with us. I am very sorry to hear that we did not meet your expectations during your stay. We are working hard to provide finest personalized experiences to our guests, and your feedback has been shared with key members of our team. I...

Los Angeles
Reviewed 4 weeks ago

My vacation was awsome i got the all inclusive with my family and it was worth it that staff was very professional. Everything was beautiful from the room to the pools to the resturants. Cant wait to return next year.

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1Thank mariaaN7829IH
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear mariaaN7829IH, Thank you very much for this pleasant comment; you can't imagine how much couple of nice words like these motivates the hotel staff! When we see that our everyday efforts make our guests happy so they even find it possible to make us aware of that, it's really great and it's a guarantee that we will continue to...

Sherwood Park, Canada
Reviewed 4 weeks ago

The hotel itself is very nice and the rooms are good. Our issues came when the convention goers started to arrive. There were problems finding loungers by the pools, getting into the buffets, and the place became much noisier. The other part we noticed was that the activities were moved mainly to one pool and the activities personnel, except for...

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Helpful?
Thank jamesfD3219PM

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €79 - €300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
114 questions
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay in the tower, it's terrrible.”
 of 5 bubbles 895rg, 2 Dec 2016 | Read review
“great location, rooms are big”
 of 5 bubbles Ezumaya, 30 Nov 2016 | Read review
“Ask for an Ocean view room”
 of 5 bubbles StefanoG524, 28 Nov 2016 | Read review
“We liked having a close to ground level room so we could pop in and out throughout the day without to much hassle”
 of 5 bubbles stephchats, 15 Nov 2016 | Read review
“I dont know which rooms to recommend. try to stay away from the Castillo tower to avoid the street noise at night time.”
 of 5 bubbles playa_b, 13 Nov 2016 | Read review
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