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El Cid Castilla Beach Hotel

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GreenLeadersPlatinum level
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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3,063 Reviews from our TripAdvisor Community

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Showing 1,821: English reviews
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Reviewed yesterday NEW

I've thought a lot about this review. This is the 4th time we have stayed at El Cid Castilla. The very best thing about this hotel is the Ocean View Tower, with it's single row of rooms. When you get off the elevator on your floor, you get to enjoy the view of the city and the mountains. Walk thru...

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Helpful?
Thank gwammaj
Minneapolis, Minnesota
Reviewed 3 days ago NEW

My only complaint was my room ( Which was beach side * Room 1090 * ) had a sewer odor coming from the bathroom. When I made it aware to the staff they told me I had to be in my room for them to check out the repair. I found that to be an inconvenience to me being I...

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Thank springer1976
Calgary
Reviewed 3 days ago NEW

The staff went out of their way to make this a wonderful trip. The only two drawbacks were the following: not enough small peso bills at the cash office. When they ran out, I had to go to a local bank to get smaller bills. No small peso notes, no tips for the staff. Also, if an individual wants to...

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Thank williamwY6785KD
Burlington, Canada
Reviewed 4 days ago NEW

We were a family of four, with kids 10 and 12 years old, staying at this resort for a week in March. We had a great time here. The resort was busy, with a variety of people, from families like us, to spring breaker college kids, to older couples. Mostly Americans and Canadians, with a few Mexicans. The food was...

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Thank Evan4120
San Jose
Reviewed 5 days ago NEW

Just back from a week at El Cid Castilla. We would have moved hotels if it had even been possible but told leaving early we would incur a high penalty to do so! Generally our issues were around all the inconsistencies and lack of response from hotel staff. Examples: call for toiliet paper? Never cam, Ended up stealing off a...

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Thank Daru
Reviewed 6 days ago NEW

Rooms were comfortable and very clean. The staff goes above and beyond to make your stay enjoyable. Very relaxing, yet as many activities available as you could want to do. Warm well maintained pool, easy access to a beautiful beach.

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Thank RKapanke
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I appreciate that you took time to share your comments through Trip Advisor about your best vacation ever at El Cid Castilla. You can’t imagine how proud I felt when I read your review; thank you so much for your comments and for saying such nice things about our Resort and staff. We look forward to seeing you...

Champlin
Reviewed 6 days ago NEW

Very nice resort, but hard beds, room service and wifi not all inclusive. Requested pillows and toiletries, never got them. Found a hair in lunch one day, but gracious and vourttdy staff where quick to fix. All staff accommodating and kind. Would stay at again

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Thank kathleenhQ8274CX
Edmonton, Canada
Reviewed 6 days ago NEW

This last week i sent some clients to ElCid Castillia in Mazatlan and they were so happy they sent this message to me from Mexico. Hi Norma, i first wanted to say thank you to you and your amazing staff for taking care of my clients so well. I just received this text message from them and thought i would...

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1Thank TFCTravelAgent
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Travel Agent, I am very happy to know that your clients' stay with us was everything they were hoping for a beach resort. Thank you for taking the time to share the comments they let them know regarding the experiences with our staff, services and facilities. And also I would like to thank you for keep recomending our complex...

Red Deer, Canada
Reviewed 1 week ago NEW

Stayed at the Castilla Feb 10 to 24 . Had a bit of a problem checking in but it was not the hotels fault but Sunwing . We had requested a lower floor as my wife can not do heights but Sunwing asked for a high floor in the tower . The resort was fairly booked up and because of...

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Thank Reddeercouple71
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to write us your feedback regarding the experiences with us during your winter break at el Cid Castilla. Our objective is to always provide the best service to our guests, so reading your comments makes us realize that all our staff did a great job helping you with the issues with your...

A TripAdvisor Member
1 review
Reviewed 1 week ago

Staff were so wonderful, happy, friendly and always accommodating, lovely room with a stunning view of the pool and ocean, so much to do and see, hotel is in the middle of the Golden Coast, we always felt comfortable walking along the beach as well as in the city, can not wait to come back!

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Thank A TripAdvisor Member
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I am very happy to know your stay with us was everything you were hoping for your vacations. Thank you for taking the time to share your comments regarding the experiences with our staff, our service and our facilities. It's very pleasent to hear that our staff attended to all of your expectations and made of your vacation...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €98 - €420 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View Tower is the way to go, although I haven't stayed in El Moro.”
 of 5 bubbles gwammaj, 22 Mar 2017 | Read review
“Love the ocean view tower. Less ocean noise and have both city and ocean view”
 of 5 bubbles RKapanke, 17 Mar 2017 | Read review
“Get Elite Class , worth it . Great views of ocean from suites but waves can be very loud at night .”
 of 5 bubbles Reddeercouple71, 16 Mar 2017 | Read review
“We stayed in a room near the pool which was good.”
 of 5 bubbles Janel548, 13 Mar 2017 | Read review
“The tower has the best view of the beach. There is some street noise.”
 of 5 bubbles RhysJ235, 11 Mar 2017 | Read review
5 of 5