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8/10/2017 9/10/2017
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    Luna Palace Hotel / Suites

    Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
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    8/10/2017 9/10/2017
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    US$89US$115
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    Traveller (194)
    Room & Suite (96)
    Pool & Beach (87)
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    Overview
    • Excellent53%
    • Very good24%
    • Average10%
    • Poor4%
    • Terrible9%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Kitchenette
    Concierge
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    Babysitting
    Private Balcony
    3.0 Star Hotel
    All hotel details
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    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (513)
    There are newer reviews for Luna Palace Hotel / Suites
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    11 - 15 of 251 reviews

    Reviewed 15 March 2017 via mobile

    Slow checking in. Found room to be very outdated. Great location on the beach. Had to call at midnight for smoke alarm was going off. They removed the batteries. We Woke up to many bugs in both bathrooms. Complained to hotel front desk and asked...More

    1  Thank Dena D
    Response from conciergeAna, concierge at Luna Palace Hotel / SuitesResponded 16 March 2017

    Dear Guest Dena D: Thank you very much for sharing your experiences at Hoteles Palace. We deeply regret that we have not complied with your service expectations. On behalf of the staff and management of the Palace Hotels, we ask for an apology. Kind RegardsAna...More

    Reviewed 14 March 2017

    We booked into the Luna as our PB Mazatlan timeshare was used up. We were very pleased with our accomadations. From the moment we arrived until we checked out 2 weeks later, we were treated kindly and respectfully by everyone except perhaps the towel lady....More

    1  Thank Labbysmom
    Response from conciergeAna, concierge at Luna Palace Hotel / SuitesResponded 16 March 2017

    Appreciable Guest Labbysmom Thank you very much for taking the time to share your experience at Hoteles Palace. We are glad to know that you had a pleasant stay, your comments are of great importance to us, as they help us to improve our service....More

    Reviewed 2 March 2017

    Excellent location with rooms on ocean. Clean and equipped kitchenettes. Restaurant is good with many more within easy walking distance. Staff was wonderful and accommodating on all requests. Pool is clean as are the grounds.More

    Thank mjmn36
    Response from conciergeAna, concierge at Luna Palace Hotel / SuitesResponded 25 March 2017

    Dear mjmn36: Thank you very much for your kind comments. For us it was an honor that they gave us the opportunity to attend them in these their vacations, we are glad to know that they enjoyed their extancia, in the name of the staff...More

    Reviewed 27 February 2017

    We (a party of five) needed to extend our two-week vacation to Mazatlán by two days to take advantage of a lower price for our return flight. Since the resort where we were staying was unable to accommodate our request, I contacted RCI for nearby...More

    1  Thank OhioTraveler44514
    Reviewed 26 February 2017

    We had a wonderful stay at the Luna Palace. The staff were great, always helpful. Our room, as do all the rooms, had an ocean and pool view. It was lovely to watch the sunset on the balcony. The king bed was very comfortable. The...More

    1  Thank Carol M
    El Cid Marina Beach Hotel
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    Mision Mazatlan
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    Playa Maria Beach Club
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    #34 of 79 hotels in Mazatlan
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Concierge
    • Multilingual Staff
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Banquet Room
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$74 - US$257 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Business Hotel in Mazatlan
    • #5 Top resorts Hotel in Mazatlan
    • #8 Romantic Hotel in Mazatlan
    • #12 Family Hotel in Mazatlan
    • #12 On the Beach Hotel in Mazatlan
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 71
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Agoda, Expedia, Hotels.com, Booking.com, Priceline, Orbitz, Travelocity, Cancelon, Hotwire, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Luna Palace Hotel / Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Luna Palace Resort All Inclusive ,
    • Luna Palace Mazatlan
    Add Photo Photos
    Traveller (194)
    Room & Suite (96)
    Pool & Beach (87)
    Dining (31)
    Hotel & Grounds (131)
    Bathroom (2)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
    Nearby
    Mision Mazatlan
    155 reviews
    .49 km away
     
    Playa Maria Beach Club
    25 reviews
    1.46 km away
     
    El Cid Marina Beach Hotel
    2,332 reviews
    .48 km away
     
    The Palms Resort Of Mazatlan
    351 reviews
    .98 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    classic_creators
    22 July 2017|
    Answer
    Response from Labbysmom | Reviewed this property |
    you would need to ask them. Call the hotel direct. I know there were folks staying long term so I am sure they offer that option
    1
    Vote
    Julie N
    25 May 2017|
    AnswerShow all 2 answers
    Response from WIgirlMishicotWI | Reviewed this property |
    Yes, there is a swim up bar. Yes, you can buy beer and alcohol within about a block. They list aqua aerobics but during the week we were there, no one offered it. Those are the only questions I have knowledge for.
    1
    Vote
    Room Tips
    "Every room has a view."
    Read review
    "Request poolside or ocean front. No areas are noisy."
    Read review
    "The highest floors have the best views."
    Read review
    "Northwest side, room #'s ending in 002/3, is quieter, away from the restaurant & pool."
    Read review
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