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Luna Palace Hotel / Suites

AMOMAUS$71*
View Deal
#13 of 81 Hotels in Mazatlan
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$107*
US$71*
Great Deal
US$107*
US$89*
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Luna Palace Hotel \/ Suites
Luna Palace Hotel / Suites
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502 Reviews from our TripAdvisor Community

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Showing 245: English reviews
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Winnipeg, Canada
Reviewed 3 weeks ago

Again, we have been welcomed by staff with a "welcome home". We have been to Mazatlan many times in the past 30 years and after finding the Luna Palace nine years ago, this is our home away from home. We book a one bedroom suite which has two bathrooms and two TV sets. The sunset view from our balcony is...

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Helpful?
1Thank sylc_24
Mishicot WI
Reviewed 4 weeks ago

Luna Palace is located away from the more fast paced areas of Mazatlan and yet is close to many restaurants. You can grab a pulmonia, taxi or city bus right in front of the resort so going anywhere is very easy. The resort is clean and our room was nice and comfortable. We were pleasantly surprised to see a lovely...

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Helpful?
Thank WIgirlMishicotWI
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Appreciable Guest WIgirlMishcoTWI : Thank you very much for taking your time and sharing your comments about your visit to our Hotel. For us it is very important your contribution to work in our areas of opportunity and weaknesses. Committing ourselves to work day by day, to improve and to offer them quality in our services. Hoping to see us...

Reviewed 4 weeks ago

The Hotel is really average - 3 stars, but I rated the overall property as 4 stars because of the location. The location couldn't be more beautiful! It is situated right on the beach. Our particular room had a balcony that overlooked their beautiful, clean, heated pool and we could see, hear and smell the ocean - which was the...

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Helpful?
Thank Brenda N
conciergeAna, Concierge at Luna Palace Hotel / Suites, responded to this review

Appreciable Guest Brenda N: Thank you very much for taking your time and sharing your comments about your visit to our Hotel. For us it is very important your contribution to work in our areas of opportunity and weaknesses. Committing ourselves to work day by day, to improve and to offer them quality in our services. Hoping to see us...

Seattle, Washington
Reviewed 19 March 2017

I would like to praise the whole staff at Luna Palace. So welcoming and helpful! Beautiful view of the beach and ocean from my veranda! Very clean and cozy room. Could'very stayed much longer if possible. I highly recommend Luna Palace! Sincerely Stephanie Day

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Helpful?
1Thank lilaclane2
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Dear lilaclane2 : Thank you very much for your excellent comment, for Hotels Palace it is an honor that we have been given the opportunity to attend them in these your vacations. And know that we fill all your expectations. On behalf of the staff and management we thank you, and look forward to seeing you at your home again....

Andover, Massachusetts
Reviewed 15 March 2017 via mobile

Slow checking in. Found room to be very outdated. Great location on the beach. Had to call at midnight for smoke alarm was going off. They removed the batteries. We Woke up to many bugs in both bathrooms. Complained to hotel front desk and asked housekeeper to take care of it. All to come back 5 hours later to large...

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Helpful?
1Thank Dena D
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Dear Guest Dena D: Thank you very much for sharing your experiences at Hoteles Palace. We deeply regret that we have not complied with your service expectations. On behalf of the staff and management of the Palace Hotels, we ask for an apology. Kind RegardsAna Maria Valdes G, Concierge

British Columbia
Reviewed 14 March 2017

We booked into the Luna as our PB Mazatlan timeshare was used up. We were very pleased with our accomadations. From the moment we arrived until we checked out 2 weeks later, we were treated kindly and respectfully by everyone except perhaps the towel lady. However, she was off sick a couple of days so that may account for her...

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1Thank Labbysmom
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Appreciable Guest Labbysmom Thank you very much for taking the time to share your experience at Hoteles Palace. We are glad to know that you had a pleasant stay, your comments are of great importance to us, as they help us to improve our service. We hope they give us the opportunity to return to attend them in this house....

St. Paul
Reviewed 2 March 2017

Excellent location with rooms on ocean. Clean and equipped kitchenettes. Restaurant is good with many more within easy walking distance. Staff was wonderful and accommodating on all requests. Pool is clean as are the grounds.

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Helpful?
Thank mjmn36
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Dear mjmn36: Thank you very much for your kind comments. For us it was an honor that they gave us the opportunity to attend them in these their vacations, we are glad to know that they enjoyed their extancia, in the name of the staff and we thank them and we hope you have them again in this house. Best...

Poland, Ohio
Reviewed 27 February 2017

We (a party of five) needed to extend our two-week vacation to Mazatlán by two days to take advantage of a lower price for our return flight. Since the resort where we were staying was unable to accommodate our request, I contacted RCI for nearby hotels that offered daily reservations. The Luna Palace in the heart of the Golden Zone...

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1Thank OhioTraveler44514
Reviewed 26 February 2017

We had a wonderful stay at the Luna Palace. The staff were great, always helpful. Our room, as do all the rooms, had an ocean and pool view. It was lovely to watch the sunset on the balcony. The king bed was very comfortable. The room was kept clean. The kitchenette was handy. The pool was warm. The resort was...

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Helpful?
1Thank Carol M
Playa del Carmen, Mexico
Reviewed 7 February 2017

We stayed at the Luna Palace thanks to Westjet vacations. We have been to Mexico numerous times and this time we brought our inlaws for their first real experience. Let me tell you, the hotel was amazing. The rooms were beautiful and we cooked almost every night. The service was 5*, nicest people you will meet. Leonardo at the front...

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Helpful?
1Thank KimBolene1963

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €67 - €410 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Hotwire, Travelocity, Hotels.com, Expedia, Cancelon, Priceline, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Luna Palace Hotel / Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Luna Palace Hotel / Suites staff and other travellers.
17 questions
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Glencoe, Minnesota
Saskatoon, Canada
4 months ago
victoria bc
9 months ago
Folsom, California
10 days ago

See all questions (17)

Questions? Get answers from Luna Palace Hotel / Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room has a view.”
lilaclane2, 19 Mar 2017 | Read review
“Request poolside or ocean front. No areas are noisy.”
mjmn36, 2 Mar 2017 | Read review
“The highest floors have the best views.”
OhioTraveler44514, 27 Feb 2017 | Read review
“Northwest side, room #'s ending in 002/3, is quieter, away from the restaurant & pool.”
janetamprickk, 29 Dec 2016 | Read review
“Upper floors are quieter”
MinneapolisPeeker, 3 Dec 2016 | Read review
5 of 5
AMOMA
US$71* /night
View Deal
Booking.comUS$107
Bookit.comUS$89
Orbitz.comUS$82
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*Disclaimer
Prices are for 1 room, 2 adults
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