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Emporio Mazatlan

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Traveller (243)
Room & Suite (199)
Pool & Beach (85)
Overview
Avenida Camaron Sabalo No. 51 Zona Dorada, Mazatlan 82110 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (870)
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118 results
Traveller rating
30
35
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11
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LanguageEnglish
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1 - 5 of 118 reviews
Reviewed 3 days ago

There were several large storms that came thru the area during my visit and my room on the upper floor started leaking water. They staff at the hotel are very attentive to problems, Especially a young lady named Alejandra she speaks wonderful English and resolved...More

Thank Trek30318
Response from Salvador G, Director General at Emporio MazatlanResponded 2 days ago

Hi Trek30318 We really appreciate your valuable comments about your recent stay, thank you for recognize effort of our staff as attentive to ploblems, it is an excellent incentive to energyze the all team. We really hope to have the opportunity of hosting you and...More

Reviewed 3 weeks ago via mobile

Great hotel. Perfect location. Ricardo was all about customer service and satisfaction!!!!! The restaurant, for both breakfast and dinner, was a great value. Being right on the beach in the middle of the Hotel Zone was fun and convenient. Staff was professional and made my...More

Thank Neil B
Response from Salvador G, Director General at Emporio MazatlanResponded 2 weeks ago

Hi Neil B Thank you very much for your comments, those are an important incentive for team members at the restaurant and for all of us in the hotel. Will be a pleasure to host you again as soon as you have the oportunity to...More

Reviewed 3 weeks ago via mobile

Paulette is the most amazing manager to ever meet! We had a problem with our air conditioner and it took too long to fix so she never waited for it to be fixed and provided us with so many options! It made us feel so...More

Thank Carbron
Response from Salvador G, Director General at Emporio MazatlanResponded 2 weeks ago

Hi Carbron We apprecite your valuable comments about your recent stay, these energize us for continuing doing our best for our guests satisfaction. We hope to have you and your family back very soon, will be a pleasure to host you. Warm regards.

Reviewed 28 August 2018

If you are up to low class hotels... this is for you!! Food is nice in the restaurant, but service is toooooo slow!!! Water leaking from the shower all day long... never got the maid to clean the room on the second night!! We are...More

2  Thank adrianab19772018
Response from Salvador G, Director General at Emporio MazatlanResponded 31 August 2018

Hi adrianab19772018 We really aprecitte your comments about your recent stay with us, please accept our sincere apologies for not achieving your expectations. We have been working in change image of different areas in the hotel as well as in the rooms, we are sure...More

Reviewed 25 August 2018 via mobile

We prepaid for a junior suite with two beds and free breakfast for two nights via Expedia.com. When we arrived at the hotel at 1 pm they told us they overbooked and as they had to pay a commission to Expedia they would not honor...More

1  Thank Happy_on_the_road
Response from Salvador G, Director General at Emporio MazatlanResponded 28 August 2018

Hi Happy_on_the_road Please accept our sincere apologies due to overbooking issue. As our commitment is having a room ready for you we did it at a similar category hotel. We understand about your feelings, we reaaly hope to have the opportunity to offer you our...More

View more reviews
About
Description
With architecture in the contemporary style, the hotel offers a stunning view of the Pacific Ocean and the ideal atmosphere for enjoying a relaxing break in its refurbished facilities. You can also enjoy a wide More variety of gastronomic delights, in particular our seafood specialties. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Spa
Breakfast included
Awards & Recognition
GreenLeaders Platinum level
GreenLeaders Platinum level
Hotel Style
Top resorts Hotels
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Platinum level
GreenLeaders Platinum level
Hotel Style
Top resorts Hotels
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
133
Price range
US$77 - US$199 (Based on Average Rates for a Standard Room)
Also Known As
Emporio Mazatlan Hotel Mazatlan
,
Emporio Hotel Mazatlan
,
Emporio Resort Mazatlan
Location
Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel class
Awards & Recognition
GreenLeaders Platinum level
GreenLeaders Platinum level
Hotel Style
Top resorts Hotels
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
133
Price range
US$77 - US$199 (Based on Average Rates for a Standard Room)
Also Known As
Emporio Mazatlan Hotel Mazatlan
,
Emporio Hotel Mazatlan
,
Emporio Resort Mazatlan
Location
Mexico > Pacific Coast > Sinaloa > Mazatlan
Photos
Room & Suite (199)
Pool & Beach (85)
Dining (55)
Amenities (42)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Nearby
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Questions & Answers
Ask a question
alberto_jr29
19 June 2017|
AnswerShow all 2 answers
Response from Lakeside31 | Reviewed this property |
No. But there is a private sandy area on the hotel property with umbrellas, showers and bar service. The area is small and sits higher than the actual beach. There's a walkway down to the beach below.
0
Votes
jdvnurse
22 February 2015|
AnswerShow all 3 answers
Response from Emporio M | Property representative |
we have only European plan, we don't have all inclusive rates, regards,
0
Votes
Room Tips
"Rooms parallel to street are too noisy... in the night Mazatlán is very active!!"
adrianab19772018
28 Aug 2018
Read review
"Go for the suite option...just not in February, because we'll be coming back and will need a room."
ellerob0918
27 Feb 2018
Read review
"All rooms are OK, but closer to the ocean is best option for the view and less noise from outside although..."
DanielV6242
19 Feb 2018
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"Get a room that overlooks the quad. You get a view of the sea and the pool."
R8039WZsusanp
14 Nov 2017
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