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I expected much better. The treatment by the restaurant captain was awful, everyone was rude, front desk manager was super rude and arrogant right from the start, nobody ever said hi in the hallways except one great guy named Panton, the room was very deteriorated...More
Thank Lydia L
Response from Daniel S, Director General at Emporio MazatlanResponded 4 weeks ago
Buenos días Lydia L!
Le envío un cordial saludo, agradeciendo infinitamente el tiempo tomado en compartir su experiencia en esta...More
Our stay at the Emporio Mazatlan (March 3-11) was wonderful. The staff are wonderful, so friendly and so helpful. We had great service. They are all Great!! I would recommend spending the extra money and getting an ocean suite, the view is worth it. The...More
1 Thank fossep
Response from Daniel S, Director General at Emporio MazatlanResponded 19 May 2017
Greetings from sunny Mazatlan!
Thanks a lot for share with Tripadvisor members your trip experience in our hotel, we appreciate this comments and this important information keep us on moving to improve our service quality.
Hope to see you soon!
We were reluctant to book this hotel based on the reviews, but had to make a last minute trip to the area and the price was right via a travel website. We had stayed nearby in December, and had wandered through the hotel and saw...More
1 Thank Lakeside31
Response from Emporio M, Director General at Emporio MazatlanResponded 17 April 2017
We really appreciate all your comments. We are really satisfied that your stay with us was great and we hope to see you again in Emporio Mazatlan soon,
I stayed at Emporio Mazatlán, along with a group of friends, from December 31 to January 5.
My bathroom had a terrible smell, so I had to ask for another room. Fortunately the ladies from reception were very nice and told me I could change...More
1 Thank mrLuick
Response from Daniel S, Director General at Emporio MazatlanResponded 25 January 2017
Buenas Tardes mrLuick!
Muchas gracias por compartir su experiencia en nuestro hotel con millones de viajeros, tenga por seguro que...More
The service is simply terrible, there is no willingness to make you have a decent stay. In order to get ice we had to look around almost the entire hotel, the rooms smelled bad, the sheets and pillows as well, there was no hot water,...More
1 Thank Mario V
Response from Daniel S, Director General at Emporio MazatlanResponded 26 December 2016
Estimado Sr. Vazquez:
Le envío un cordial saludo, esperando haya llegado con bien a su destino, de igual forma agradezco...More
US$88 - US$237 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Top resorts Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
Non-Smoking Rooms ,
Number of rooms
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