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Beautiful room beach view. Bell boys are ok except if you leave your car at the valet parking. You'll be your own valet since they won't go and pick up your car for you. Bathroom was quite dirty specially the sink. AC at the room...More
Thank Afra A
Response from Salvador G, Director General at Emporio MazatlanResponded 2 days ago
Dear Afra A
Thank you for your feedback about your recently stay with us, it is the way to improve on the quality of service expected when coming to Emporio Mazatlan, managment and I has taken proper steps in order to avoid it happen again....More
Our shower had mold, the hotel was dirty, pools had cracks and missing tiles, and they over charged my card for my stay. When I tried to fix it, no one knew how to fix it. I will never stay there again.More
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Thank Elle J
Response from Salvador G, Director General at Emporio MazatlanResponded 1 week ago
Dear Elle J
I really appreciate your valuables comments about your recent stay, it is the way to improve our managment. Main responsables and I have taken proper steps in order to fix it and avoid it happen again.
We hope to have the opportunity...More
So I arrived at the hotel check in was fast asked for a ocean view room, she said that at the moment she didn't have anything if I wanted a first floor room, I said okay asked if it had ocean view she said yes...More
Thank Maria E
Response from Salvador G, Director General at Emporio MazatlanResponded 16 July 2017
Dear Maria E
Thank you very much for your valuable comments about your experience of your last stay, these has been reviewed by every responsible involved and the management in order to avoid it happen to any one else.
The extra person charge is applied...More
I expected much better. The treatment by the restaurant captain was awful, everyone was rude, front desk manager was super rude and arrogant right from the start, nobody ever said hi in the hallways except one great guy named Panton, the room was very deteriorated...More
Thank Lydia L
Response from Daniel S, Director General at Emporio MazatlanResponded 27 May 2017
Buenos días Lydia L!
Le envío un cordial saludo, agradeciendo infinitamente el tiempo tomado en compartir su experiencia en esta...More
Our stay at the Emporio Mazatlan (March 3-11) was wonderful. The staff are wonderful, so friendly and so helpful. We had great service. They are all Great!! I would recommend spending the extra money and getting an ocean suite, the view is worth it. The...More
1 Thank fossep
Response from Daniel S, Director General at Emporio MazatlanResponded 19 May 2017
Greetings from sunny Mazatlan!
Thanks a lot for share with Tripadvisor members your trip experience in our hotel, we appreciate this comments and this important information keep us on moving to improve our service quality.
Hope to see you soon!
US$88 - US$235 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Top resorts Hotel in Mazatlan
#11 On the Beach Hotel in Mazatlan
Non-Smoking Rooms ,
Number of rooms
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