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Oceano Palace Beach Hotel

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Traveller (465)
Pool & Beach (187)
Room & Suite (143)
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Overview
  • Excellent51%
  • Very good18%
  • Average12%
  • Poor8%
  • Terrible11%
Travellers talk about
“ocean view room”(9 reviews)
“ocean side”(7 reviews)
“exchange rate”(4 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (1,062)
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378 results
Traveller rating
108
85
76
56
53
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LanguageEnglish
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108
85
76
56
53
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All reviewsocean view roomocean sideexchange ratestone islandoceanawaitersgringoblastblendermargaritasvendorshousekeeperadrian
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1 - 5 of 378 reviews
Reviewed 1 week ago

We stayed for seven (7) days and enjoyed our vacation for the most part. The staff was very polite and welcoming. The hotel was a bit dated but kept very clean. The beds were small (1 double & 2 twins). The pool was somewhat small...More

Review collected in partnership with Armed Forces Vacation Club
Thank halsteadme
Reviewed 2 weeks ago

I would not recommend this hotel for relaxation during May through September. This is the time Mexican families vacation and we ran into Mexican high school spring breakers. They literally took over the hotel and trashed it! The staff was lacking in leadership and unequipped...More

Thank nebeny
Response from Ana Maria V, concierge at Oceano Palace Beach HotelResponded 2 weeks ago

Dear guest : We appreciate your comments about our services through the TripAdvisor platform. We regret all the inconveniences you had during your stay. our seasons of Mexican families are indeed. Semana Santa., The summer that are in the months of July and August. In...More

Reviewed 3 weeks ago via mobile

This resort is right on the beach with great ocean views. It also provides a full sized refrigerator and well supplied kitchen. The pool is quite small and very crowded with an insufficient amount of umbrellas to provide shade. Our hot water in the shower...More

1  Thank Lynn C
Response from Ana Maria V, concierge at Oceano Palace Beach HotelResponded 2 weeks ago

Dear guest : We appreciate your comments about our services through the TripAdvisor platform. from Oceano Palace Hotel. We regret the inconveniences that you had during your stay, your comments are important., Thanks to them we identified areas of opportunities. We hope it gives us...More

Reviewed 23 April 2018

Bad experience from the beginning. My room was prepaid and they had me login into my account to email them the actual confirmation. Though I had a confirmation number, this took almost an hour. They gave me a wristband for breakfast though I had to...More

Thank rubiperez
Response from Ana Maria V, concierge at Oceano Palace Beach HotelResponded 24 April 2018

Appreciable rubiperez : We appreciate that you have chosen Palace Hotels as your resting place. We regret the inconveniences that you had during your stay, your comments are important because thanks to them we identify areas of opportunities. We hope it gives us the opportunity...More

Reviewed 5 April 2018

From the shuttle airport to hotel,hotel staff,cleaning lady everything was very relaxing,great service from every detail.very happy.probly the only complaint would be the usual,vendors on the beach but otherwise a very nice vacation,we didn’t do the all inclusive we just ate wherever,but we did do...More

1  Thank throbmcsweety
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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Beachfront
Free Internet
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Banquet Room
Multilingual Staff
Laundry Service
Concierge
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Indoor pool
Outdoor pool
Details
Price range
US$53 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 On the Beach Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$53 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 On the Beach Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Add Photo Photos
Traveller (465)
Pool & Beach (187)
Room & Suite (143)
Dining (69)
Amenities (13)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
izzydito
28 May 2018|
Answer
Response from Ana Maria V | Property representative |
No, no se puede hacer el cargo de su consumo del restaurant a su habitacion si ud. ya lo habia pagado en efectivo.
0
Votes
Google Translation
tbecker2016
18 January 2017|
Answer
Response from HOTELES_PALACE_MZT | Property representative |
Unfortunately we do not offer shuttle service to and from the airport. Clients who buy a vacation package with a tour operator (i.e. Sun Country, Westjet Vacations, Sunwing Vacations, Apple Vacations) get a shuttle service... More
0
Votes
Room Tips
"Get an ocean view room. There is a loud bar across the street on the street side"
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"We were in room 304"
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"Oceanside is best. Streetside will be very noisy"
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"Our room was a bit noisy, but had fantastic views. 11th floor."
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