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Pueblo Bonito Mazatlan

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Pueblo Bonito Mazatlan
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1,424 Reviews from our TripAdvisor Community

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Showing 818: English reviews
Reviewed yesterday NEW

The staff is friendly and helpful, but the room we had a real musty smell when we would open the door. The room was spacious but dated. We both developed e-coli after having guacamole at the pool. I recovered after 4 days but my wife spent 8 days in the hospital. When I called the front desk to see if...

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Helpful?
Thank Bruce V
Clovis, California
Reviewed 2 days ago NEW

The rooms slightly dated but love the warm friendly feeling it provides. The staff is wonderful and friendly. Perfect place if you like to relax and have fun. Not a hoity-toity place. If your into more of the fine dinning and stuck up stuff it's not the right hotel for you. It a relax comfortably environment, very Family/kid friendly.....

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Helpful?
Thank ejmurad
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for your wonderful review to Pueblo Bonito Resort. Its our pleasure to know you spent a nice time here and you enjoyed our activities and hotel facilities. we are proud as we achieved our goal of providing you a nice experience. we all look forward to hosting you on your next visit. Kind regards.

Vancouver, Canada
Reviewed 2 days ago NEW

Staff were great but many of the letdowns were. $14 up charge for wifi per day unless you attend a time share presentation. Lots of pressure to attend a time share presentation. 2 hour waits for the restaurant during dinner. $15 up charge for Valentines day!?? so $75 extra for the fine ding restaurant. Of course waived if you attend...

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Helpful?
Thank warmnsafe
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for taking the time to give us your feedback from your recent stay at Pueblo Bonito Resort. It's our pleasure to know you find the hotel location and the staff to your liking. On behalf of the staff and management we apologize for not properly attending to your needs. We all look forward to...

Atascadero, California
Reviewed 1 week ago

We have been going to Pueblo Bonito every November for 25 years. It's like our second home. The staff working there is like our family. Patti at the front desk always gives us VIP treatment. The resort has a true Mexican style atmosphere. It is always very well manicured. It has the best beach in Mazatlan. We enjoy that there...

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Helpful?
1Thank thepriceisright2017
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for your loyalty and kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. Our staff will be very proud with your feedback. We are so excited to welcome you back again to...

Reviewed 1 week ago via mobile

Been coming for 15 years. So disappointed. Letting it go? New mgmt? Don't know. Musty moldy rooms. They've cut back on everything. We are here for two weeks. We talked to them about it. Mold allergies. No concern. Didn't even call us back. The staff in restaurants and on the grounds AWESOME. Too bad the rooms are bad. Couldn't sit...

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Helpful?
1Thank Kim R
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Kim. Thank you very much for your preference to Pueblo Bonito Resort. Your comments help us to improve each day our services. so we truly value and appreciate them. Will you please contact the hotel manager on extension number 6000 and we will be more than happy to asist you. Kind regards.

Cedar Rapids, Iowa
Reviewed 1 week ago

My wife and I and my brother and sister inlaw stayed from Jan 31st till Feb 7th.I had a very nice room with a great ocean view in the new section on the 3rd floor.All was great for the first three days.Then on the third night my brother inlaw and I ate the exact same meal.The following day we both...

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Helpful?
2Thank musk1959
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear guest. Thank you very much for taking your time to share your experience in Mazatlan. We are happy to know you enjoyed the hotel facilities and services. we are sorry you become ill. Obviously this is not caused on property. We has implemented health and safety program to garanty health and safety of our customers and staff. We all...

Ajijic, Mexico
Reviewed 1 week ago

Another wonderful vacation overlooking the Pacific Ocean. Such a relaxing time enhanced by the sound of the waves, the friendly & helpful staff and the comfortable accommodation. The location of this resort within the city is a big advantage for those interested in visiting the historic district and enjoying the fine cuisine offered at other restaurants.

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1Thank luckydi2015
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for your friendly review to Pueblo Bonito Resort. We appreciate the opportunity to learn more about your experience at Pueblo Bonito Resort. Nothing pleases us more than knowing your every expectation was met. Our staff will be proud with your feedback. All of us certainly look forward to host you on your next visit....

Houston, Texas
Reviewed 1 week ago

have stayed in pueblo bonito for the past 15 years....if you want to be treated like a king or queen this is the place to go.....the room, food and people are the greatest. will continue to visit every year. Hats off to the front desk girl, Patty she has alway been there to answer my questions and make my stay...

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Helpful?
Thank yocampos
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for your loyalty and wonderful feedback to Pueblo Bonito Mazatlan. We appreciate your charming words on how you feel on this your home. Our staff will be proud with your comments. Always its an honor to have here with us.!!! We all look forward to see you back soon on this your home. Kind...

Sedro Woolley, Washington
Reviewed 1 week ago

We encourage friends and family to join us at Pueblo Bonito Mazatlan - then we know they'll come back again the next year. Our grandchildren have grown up around the pool. Patty, at the front desk, is caring, kind and very thoughtful always listening to your wants and needs. Lots of fun with the Activities staff - they always remember...

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Helpful?
Thank bjlemley
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for your loyalty and nice feedback to Pueblo Bonito Mazatlan. We appreciate your encourage to friends and family to join us at our hotel. its always nice to have guest like you. as you know, we all work hard to strive on give you a unique and unforgettable experience each day. Always will be...

Duluth, MN
Reviewed 1 week ago

My husband and I have been enjoying this fantastic resort for several years, but we have always gone the end of February beginning of March. We took advantage of a family member's week that they weren't going to use and went for a week the middle of December....the weather was perfect as well as the staff! We were greeted with...

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Helpful?
Thank MLSDuluth
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Guest. Thank you very much for your wonderful review to Pueblo Bonito Resort. As you can see any time is the best time to enjoy your vacations in Mazatlan. It was our pleasure to have you here with us. Our staff will be happy with your comments as we achived our goal on providing you an excellent service highlighted...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 

Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €144 - €361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz and Travelocity so you can book your Pueblo Bonito Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan
Hotel Style:
#2 Family Hotel in Mazatlan
#4 Business Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#7 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Mazatlan staff and other travellers.
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Questions? Get answers from Pueblo Bonito Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a larger activity pool & a smaller quiet pool. Request rooms by your preference.”
 of 5 bubbles thepriceisright2017, 11 Feb 2017 | Read review
“all rooms have view to beach”
 of 5 bubbles yocampos, 8 Feb 2017 | Read review
“All rooms have a wonderful ocean view! - Can't go wrong!”
 of 5 bubbles bjlemley, 8 Feb 2017 | Read review
“our favorite are on the 3rd or 4th floor above the lobby....but every room offers an ocean view!”
 of 5 bubbles MLSDuluth, 7 Feb 2017 | Read review
“all the rooms are ideal...My room was 1010 and it was fantastic”
 of 5 bubbles donalds822, 7 Feb 2017 | Read review
5 of 5