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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,632 Reviews from our TripAdvisor Community

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Showing 710: English reviews
Lake Elsinore, CA
Reviewed 6 days ago NEW

My wife and I, kids and grandkids spent the first week of January at the hotel. The young ones loved the beach, the pools, and activities, and we enjoyed their enjoyment! We love Mazatlan and have been 7-8 times in the past 10 years. This was our first stay at Playa Mazatlan. Our ocean view room was excellent, and the...

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Helpful?
Thank John G
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (JPGray) We appreciate you taking the time to post your comments, we are thrilled to hear that your family and yourself enjoyed the property, amenities and surrounding areas. I will take note of your comments in regards to controls with wrist bands in the hopes that we may come up with a more user friendly system. Please...

Vancouver, BC
Reviewed 1 week ago

We just booked our sixth visit to the Playa for the first week of March and we can't wait to return. We have enjoyed a weekly stay at the end of February with another family, this time it will be just my husband and I. We love the ocean view, the friendly staff, the authentic Mexican food, the beautiful beach,...

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Helpful?
Thank strikkedilla
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (strikkedilla) We are thrilled to hear of your loyalty and continued experiences, thank you for sharing publicly. We will look forward to being of service to you again in the near future. Best wishes and safe travels, LT VIENT

Dallas, Texas
Reviewed 1 week ago

Rooms are good , Location good.Worst food ever.If you chose to sign in for a dinner expect them to have you sit with other people that you don't know on same table.Service people are good.Reception people good but very slow.Check in 3 pm which is too late and check out 12 pm.If you get to the hotel before 3 pm...

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Helpful?
1Thank maxmaxali
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (maxmaxali) We appreciate you taking the time to post your comments, I am sorry to hear that you did not enjoy the food options at the hotel, we have attempted to cover a broad pallet of flavors between our seafood and snack bars, buffet restaurants and Mexican and Italian ala carte restaurants. We will take note of...

Abbotsford, Canada
Reviewed 2 weeks ago via mobile

I was happy with the location and service. The wifi seemed to only work in front of main area downstairs. I was there on business and wifi was expected and needed. The pools were popular, and it looked like a really nice spot for kids. The beach is really nice and not many vendors. Ocean view rooms you will deal...

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Helpful?
2Thank Lucas M
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Lucas M) We appreciate you taking the time to post your comments; I am sorry to hear that the Internet was a hindrance to you. Please note that the General WiFi line offered is free of cost, and for this reason during season becomes over saturated, in cases such as yours where internet was necessary we are...

Alberta, Canada
Reviewed 2 weeks ago

Once again we are going to the Playa Mazatlan for the month of February. This will be our 5th year and our friends Dave & Donna it will be their 20th. Of all the places we have vacationed in the past the Playa Mazatlan for us is where we feel most comfortable for our winter vacation. The Playa Mazatlan has...

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Helpful?
2Thank mdmahar
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (mdmahar) We are thrilled to hear of your soon arrival and honored by your great comments. There is no better review than one that recognizes the members of our service team by name specifically, I know they strive to maintain a high standard and will always commit to nothing but the best. Thank you as well for...

San Diego, California
Reviewed 3 weeks ago

Really pleasant experience from start to finish and most people working there spoke english. The food was good and the roomservice was great. Spent my time 50/50 between the pool and the beach and the town seemed very safe and friendly. I would recommend it to anyone. Reasonably prized and overall happy.

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6Thank oliveronh
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (oliveronh) Thank you for your recommendation and visit. We are thrilled to hear that we met your expectations and earned your recommendation. Please feel free to contact me direct if I can be of service to you in future. Best wishes and safe travels, LT VIENT

Torrance
Reviewed 3 weeks ago

My family has stayed at this hotel several times. The service of the people at the hotel is why we choose to keep staying at Hotel Playa Mazatlan. The food is delicious and it's real Mexican food! The breakfast buffet has many food selections. Lunch and dinner we usually order of the menu. The hotel is clean and the hotel...

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Helpful?
3Thank Jessica C
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Jessica C) Thank you for your comments, loyalty and continued support, we will look forward to hosting your vacation again soon. Please feel free to contact me direct if I can be of service to you. Best wishes and safe travels, LT VIENT

rjohnso2
Reviewed 4 weeks ago via mobile

This is the first time my family has stayed at this resort. We've been to mazatlan 10+ times; we have a timeshare at PB Emerald Bay. We do our week there, and then choose a new place to stay the remaining 5 or so days. We chose Hotel Playa Mazatlan this time around. All in all, it was great! Pros:...

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6Thank Rachael J
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Rachael J) We are thrilled to hear of your experience and would highly recommend you to look into one of our boutique or deluxe suites on one of the higher floors, that will assist you in moving away from some of the surrounding noise mentioned, as well as offer upgraded amenities in the room as well on...

Reviewed 4 weeks ago via mobile

We have stayed at this hotel three different times. We enjoy the atmosphere, food, excellent entertainment, beautiful and clean beach, variety of pools, and nearby shopping and food. We book a specific room each time and they always come through. The activities are fun. Aaron is awesome (entertaining, kind, and fun). We enjoyed soccer, bingo, Zumba, etc. Shout outs to...

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Helpful?
1Thank Lisa S
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest Thanks a lot, we are thrilled to know what a nice time you have had while visiting us, it is our pleasure. We will make sure to pass along the notes to our staff mentioned, they will be happy to know their effort into service is being noticed. As always, we are happy to help. LTVient

Reviewed 17 December 2016

Great vacation! I stayed for five nights in a beach side room on the north side of the property. The staff was very friendly and helpful. I know very little Spanish, but didn't have any communication problems. The room and common areas were immaculate. There are 7 pools to choose from, some with kids activities, and some quiet. Warm water!...

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Helpful?
1Thank Cheryl A
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest Thansk a lot for all your kind comments, we are always happy to be of service. Till next time.. LTVient

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €67 - €136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#5 Best Value Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
80 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are best, garden rooms economical. This is a family hotel. We loved the local flavor of the place.”
 of 5 bubbles johngG4881ED, 18 Jan 2017 | Read review
“We love the Deluxe Ocean View rooms where we can sit on the balcony overlooking the beach and the ocean.”
  • This is our view sitting on our balcony during the late afternoon.
  • Sitting on our balcony at sunrise.
  • View from our balcony
 of 5 bubbles mdmahar, 5 Jan 2017 | Read review
“Ocean view is best!”
 of 5 bubbles oliveronh, 30 Dec 2016 | Read review
“I like the top floor (4th), and spend the bit extra for an ocean view.”
 of 5 bubbles W8297OSpauls, 11 Dec 2016 | Read review
“Some rooms are quieter than others. State your preference when checking in.”
 of 5 bubbles 80uteg, 5 Dec 2016 | Read review
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