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Park Royal Mazatlan

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323 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Mazatlan
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Showing 85: English reviews
Reviewed 14 January 2016 via mobile

This hotel it's not a 3-4 or 5 * , it's bad, the rooms are so cold and ugly end hummed, in Internet appeared a 100 us rate, no pay more than 60 us. It's shame in so beautiful place. Sorry. The access to the rooms, the doors the keys are very bad and ugly. No my kind of hotel,...

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Helpful?
1Thank Mauricio Z
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Mauricio Z We are very sorry to hear that your perception of the property did not meet with your expectations, it would have been very helpful if you would have mentioned the things you did not like during your stay with our hotel Concierge in order to rectify and insure a convenient stay, but even now we do appreciate...

San Diego, California
Reviewed 12 January 2016

We recently were hotel guests at Crown Plaza it is without a doubt a spectacular oceanfront location. It is quiet and relaxing away from noise of the Golden Zone and main drag. I was told they have a new General Manager who previously was at Inn at Mazatlan for about 4 years. I did stay at Inn a few years...

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Helpful?
1Thank jackoh1
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Jackoh1 We do really appreciate the time taken in sharing such a detailed review of our property, the hotel is as you wisely appointed in a very privileged location of privacy and quietness that nowadays not too many hotels can have in Mazatlan, you can rest assure that we will pass your words on to the team that looked...

Mexico City, Mexico
Reviewed 1 January 2016 via mobile

I was excited when I saw the 4 diamond award, when we arrived. However, nothing at the hotel deserves this price... Restaurants are not good, service is just ok, there are no beach beds, the pool is really cold, the room's phone didn't work and the bathroom smelled bad. Nevertheless, the rooms are nice.

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Helpful?
Thank Edbuge
Don Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Edbuge Your comments are truly appreciated by everyone of our staff members, since we always try to honor and follow up all of them in order to correct and improve what needs to be done differently, our beach facilities are very changeable since the tides and the currents do not allow us to enjoy much of a sandy area,...

San Diego, California, USA
Reviewed 3 October 2015

A motel 6 with an IHG or Crowne Plaza badge. Poorly managed and very poor maintenance. Don't let the pictures on the website fool you. I'm not sure how it retains certification as an IHG property. On the other hand this maybe the best in town. Just don't expect international standards. As my Mexican business counter part stated: only in...

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Helpful?
Thank medlog
Carlos G, General Manager at Park Royal Mazatlan, responded to this review

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences. Though we...

Stephens City, Virginia
Reviewed 26 September 2015 via mobile

Stayed here two nights for a congress. Location is a bit far from town, but not necessarily a bad thing if you want R&R. Pool is very nice and a stone's throw from the beach. Rooms are nice and roomy, but they are feeling a bit aged. Poolside restaurant was nice and bartender service was on point. The malecon is...

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Helpful?
Thank Hernan P
Carlos G, General Manager at Park Royal Mazatlan, responded to this review

Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure to know that our hotel made at home and meet your expectations. . Once again thank you very much and hope you return soon.

Ensenada, Mexico
Reviewed 5 July 2015

Clean room but the towels were very old and paper thin. No chairs or long chairs available at the pool which was FULL of screaming children. The room was good but when I opened the drapes to look at eh ocean and pool the window was so dirty I really couldn't see anything. I don't think they have ever cleaned...

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Helpful?
2Thank bajapi
Carlos G, General Manager at Park Royal Mazatlan, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff . However, We’re sorry we fell below your expectation regarding, pool and the restaurant experience. We will address these points. I assure you the feedback of our hotel will be reviewed...

Los Angeles, California
Reviewed 6 June 2015

This is an amazing, truly ocean front hotel that will give you the best views in Mazatlan and I know this because we checked out 5 other top hotels and none had this kind of unobtrusive view. If you are a beach, ocean lover than this is the place for you. This is a mixed property where the top floors...

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Helpful?
3Thank imru12
Carlos G, Public Relations Manager at Park Royal Mazatlan, responded to this review

Thank you so much for your very favorable comments about our property. We hope you return soon.

Reviewed 30 May 2015 via mobile

Long story short is this 4 star Aaa hotel is not worthy. It is a modern hotel,but it has limited amenities, the gym is a joke that many homes have better and more equipment. The TV has 1 English speaking station and is too difficult to operate. Cleanliness is less than what I would expect. The elevators are not air...

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Helpful?
3Thank Walt W
Carlos G, General Manager at Park Royal Mazatlan, responded to this review

Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences. Though we...

Vancouver, Canada
Reviewed 25 May 2015

I tried to be positive when I walked into this as the smaller hotel looks cool on approach and in the lobby. But even my Canadian bred best intentions went out the window after the disappointments started stacking. Do not let the famous title fool you. This place is overpriced for what it really is and the hotel does not...

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Helpful?
3Thank DL_Gastown-VanCity
Carlos G, Gerente at Park Royal Mazatlan, responded to this review

Thank you for sharing your opinions about your our resort in their last stay in December 2015. we deeply regret not having met your expectations in terms of our facilities , for when you visit us actually were in the remodeling of most our of pool, which was open to the public on December 25 and our facilities were completely...

Encino
Reviewed 19 May 2015

I stayed at the Crowne Plaza Mazatlán for 4 days 3 nights, the property is absolutely beautiful, however there is a lot of room for improvement. The hot tub in our room was broken and leaking, the leaking was fixed, but we were still unable to use it. The faucet in the bathroom was obviously not well thought out, it...

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Helpful?
1Thank Maria T
Carlos G, Gerente at Park Royal Mazatlan, responded to this review

Thank you very much for taking some time and sharing your most recent experience at our resort. also appreciate the comments made to us about our facilities, common areas and food, we assure you these will be reviewed by management and involved areas to improve on these points. we invite you to visit us again and enjoy our excellent service,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 

Additional Information about Park Royal Mazatlan

Address: Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €70 - €392 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#12 Spa Hotel in Mazatlan
#23 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Mazatlan staff and other travellers.
9 questions
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Las Vegas, Nevada
10 months ago
Portland, Oregon

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Questions? Get answers from Park Royal Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One morning they were fixing something in another room and it was noise. But the rest of the time it was OK.”
 of 5 bubbles AColon915, 28 May 2016 | Read review
“Good place to stay for an affordable price”
 of 5 bubbles hsabin, 22 May 2016 | Read review
“Choose the honeymoon suite (gobernador room)”
 of 5 bubbles Black_gr, 29 Jan 2016 | Read review
“All rooms are ocean view & elevators are silent so all rooms should be very similar.”
 of 5 bubbles BillG375, 21 Jan 2016 | Read review
“All rooms are very large all have great full ocean views”
 of 5 bubbles jackoh1, 12 Jan 2016 | Read review
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