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31/12/2017 1/1/2018
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    Park Royal Mazatlan

    Avenida Sabalo-Cerritos 3110 | Marina Mazatlán, Mazatlan 82110, Mexico
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    31/12/2017 1/1/2018
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    Traveller (182)
    Room & Suite (58)
    Dining (28)
    Overview
    • Excellent33%
    • Very good22%
    • Average15%
    • Poor14%
    • Terrible16%
    Travellers talk about
    “golden zone” (8 reviews)
    “bell hop” (2 reviews)
    “great pool” (3 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Banquet Room
    Laundry Service
    3.5 Star Hotel
    All hotel details
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    Rooms
    31 Dec1 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (421)
    There are newer reviews for Park Royal Mazatlan
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    21 - 25 of 106 reviews

    Reviewed 10 December 2016

    We stayed during the first week of December. We had a small studio room with a view of the ocean. No microwave, no fridge. Showers were usually cold. Bad odors in hall around elevators. Only two out of three elevators were operational. Family stayed in...More

    Thank pcnaturegirl
    Response from JorgeAEscalante, Gerente at Park Royal MazatlanResponded 12 December 2016

    Dear “pcnaturegirl” Thank you for sharing your opinion about your recent stay with us. Its good disposition is well appreciated as are its observations about the odors and room equipment. Actions will be taken to correct these details. On the other hand, thank you very...More

    Reviewed 21 November 2016

    Very friendly staff, great view from all the rooms, great beach right in front. We went for a 7.5 mile walk the first day we were there. Only one place to buy coconuts on the beach. I like places that aren't all inclusive so I...More

    1  Thank TxBrazo
    Response from JorgeAEscalante, Gerente at Park Royal MazatlanResponded 25 November 2016

    Dear “TxBrazo” Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. ....More

    Reviewed 13 November 2016

    Staying here during a business trip for several days, I found the staff to be exceptionally friendly. Eating most meals here during my stay, the food was excellent for breakfast and dinner. The rooms were clean and the floor I was on, exceptionally quiet. Elevators...More

    1  Thank poutababy
    Response from JorgeAEscalante, Gerente at Park Royal MazatlanResponded 25 November 2016

    Dear “poutababy” We appreciate the time you took it to leave your comments which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. We continue working on the elevator repair number...More

    Reviewed 25 October 2016 via mobile

    Went with a lot of friends so got into several rooms. All with cheap updates, ugly showers, and doors have a huge gap below so noise and light get in. Construction noise even people talking in the hallways. He elevators are super ugly, and there...More

    1  Thank cindyq09
    Response from JorgeAEscalante, Gerente at Park Royal MazatlanResponded 25 November 2016

    Dear “cindyq09” Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding room service, pool and shower experience. We will address these points. I assure you...More

    Reviewed 25 October 2016

    It all started since we tried to make our reservation. They did not accept credit card, they needed an actual bank deposit (cash) for at least the first night. Not sure if this was because they were in a process of changing the hotel name...More

    1  Thank unic_15
    Response from JorgeAEscalante, Gerente at Park Royal MazatlanResponded 25 November 2016

    Dear “unic_15” Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team...More

    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Concierge
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$81 - US$183 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Spa Hotel in Mazatlan
    • #30 On the Beach Hotel in Mazatlan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotwire, BookIt.com, Expedia, getaroom.com, Hotels.com, Travelocity, Cancelon and TripOnline SA so you can book your Park Royal Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Crowne Plaza Mazatlan Hotel Mazatlan
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    Traveller (182)
    Room & Suite (58)
    Dining (28)
    Pool & Beach (27)
    Hotel & Grounds (167)
    Business Centre & Event Rooms (5)
    Bathroom (4)
    Family and Play Areas (3)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    KenandJoylene M
    10 February 2017|
    Answer
    Response from TxBrazo | Reviewed this property |
    All rooms have an ocean view. Ours didn't have a mini fridge. Don't know about the others.
    1
    Vote
    RobertVOET
    14 February 2016|
    AnswerShow all 2 answers
    Response from Hernan P | Reviewed this property |
    Not sure....sorry
    0
    Votes
    Room Tips
    "Our room was on the 16th floor, #1608..quiet, great view, great A/C"
    Read review
    "Every room has an ocean view, so I doubt one room is better than another."
    Read review
    "Book elsewhere."
    Read review
    "They will change rooms if you are persistent."
    Read review
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