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24/12/2017 25/12/2017
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    Park Royal Mazatlan

    Avenida Sabalo-Cerritos 3110 | Marina Mazatlán, Mazatlan 82110, Mexico
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    24/12/2017 25/12/2017
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    Traveller (182)
    Room & Suite (58)
    Dining (28)
    • Excellent33%
    • Very good22%
    • Average15%
    • Poor14%
    • Terrible16%
    Travellers talk about
    “golden zone” (8 reviews)
    “bell hop” (2 reviews)
    “great pool” (3 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Room Service
    Fitness centre
    Wheelchair Access
    Banquet Room
    Laundry Service
    3.5 Star Hotel
    All hotel details
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    Write a ReviewReviews (421)
    Traveller rating
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    1 - 5 of 106 reviews

    Reviewed 2 weeks ago

    My husband and I have just spent a month at this beautiful hotel. We were booked for only a room but upon our check-in, seeing that we were spending a month, Carlos Ortiz Navarro upgraded us to a condo which was a beautiful apartment type...More

    Thank Sue J
    Reviewed 6 October 2017

    I had a bad experience with th check-in. I did an internet reservation, but the hotel did not respect my reservation for 2 adults and 2 kids. At Check-in they assured only have a room for 2 adults. Really bad experience, it was too complecated...More

    Review collected in partnership with this hotel
    Thank 481efrainl
    Response from Gerardo G, Gerente at Park Royal MazatlanResponded 9 October 2017

    We are really sorry we could not prevent this kind of inconveniences during your stay. We are currently implementing action plans to revert this situation. We hope you granted us the opportunity to change your perspective towards the resort.

    Reviewed 9 July 2017 via mobile

    My wife and I have never been on a vacation before. Sure we go visit family but have never really vacationed. Well we can now say that we got the Vacation bug. This past week my wife, son and I spent 5 glorious days in...More

    Thank Cecilia R
    Response from Gerardo G, Gerente at Park Royal MazatlanResponded 20 July 2017
    Google Translation

    Es un honor leer lo mucho que disfrutó de nuestras instalaciones y servicios. Nuestra misión es hacer su estancia lo...More

    Reviewed 31 May 2017

    I am giving this a 4 rating because of the service. The hotel is older, but very comfortable with large rooms. My room had a king size bed, sofa, table and 2 chairs a desk, flat screen tv a d Jacuzzi tub for 2. This...More

    Thank cygnet2
    Response from Gerardo G, Gerente at Park Royal MazatlanResponded 1 June 2017

    Dear "cygnet2" First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services....More

    Reviewed 17 May 2017

    My experience was not the most pleasant, since at the moment of requesting umbrellas or towels in the pool area they never had. Also the maintenance of the pool was not good as there was a cream floating even when the occupancy was minimal. On...More

    Review collected in partnership with this hotel
    Thank Julio S
    Response from JorgeAEscalante, Gerente at Park Royal MazatlanResponded 18 May 2017

    Mr. Julio S , First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to...More

    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Concierge
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Price range
    • US$80 - US$183 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Spa Hotel in Mazatlan
    • #30 On the Beach Hotel in Mazatlan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, getaroom.com, Travelocity, Cancelon and TripOnline SA so you can book your Park Royal Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Crowne Plaza Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveller (182)
    Room & Suite (58)
    Dining (28)
    Pool & Beach (27)
    Hotel & Grounds (167)
    Business Centre & Event Rooms (5)
    Bathroom (4)
    Family and Play Areas (3)
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    Ask a question
    Questions & Answers
    KenandJoylene M
    10 February 2017|
    Response from TxBrazo | Reviewed this property |
    All rooms have an ocean view. Ours didn't have a mini fridge. Don't know about the others.
    14 February 2016|
    AnswerShow all 2 answers
    Response from Hernan P | Reviewed this property |
    Not sure....sorry
    Room Tips
    "Our room was on the 16th floor, #1608..quiet, great view, great A/C"
    Read review
    "Every room has an ocean view, so I doubt one room is better than another."
    Read review
    "Book elsewhere."
    Read review
    "They will change rooms if you are persistent."
    Read review
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